JG
Doesn’t work
stay. Once you are in the hotel and try to see you bookings- forget it. Never open. Vers disappointing
Response from developer
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your experience with the app did not meet your expectations. Our team is continuously working to improve the app's performance and reliability, and feedback such as yours helps us identify areas that require attention. Thank you again for your comments, and we hope to have the opportunity to provide you with a smoother experience in the future. Kind regards, Tetiana H. Guest Relations Department
Overly Complicated
Great service
Ok app.
Très bien
Response from developer
Dear Guest, Thank you very much for your kind feedback. It is very important for us keep offering a great experience to all our guests. Hoping to welcome you back soon. Best regards, Mary. A Guest Relations Department
Loading trop long
Response from developer
Dear Guest, Thank you for the feedback provided. We regret the inconveniences, the IT department is working for supervision. Please do not hesitate to contact our team directly. We are committed to assist you. Looking forward to the opportunity to solve it for a nice holiday as deserved. Best regards, Mary A. Guest Relations Department
Super App
Response from developer
Dear Mrs Dezo, We truly appreciate your superb review. It is really flattering to know that our App was useful tool as part of your lovely holiday. Hoping to welcome you back soon. Best regards, Mary. A Guest Relations Department
Great App
App Issues
Response from developer
Dear Guest, Thank you very much for your valuable feedback. In our aim of ensuring a superb holiday experience to all our guests, for further assistance, please do not hesitate to contact our team directly through our contact form in our website. We are committed to resolving any issues and assisting you in all aspects. Hoping to welcome you soon. Best regards, Mary. A Guest Relations Department
Very glitchy
Response from developer
Dear guest, Thank you for your feedback. We are sorry to hear about your experience. Our app is designed to provide full functionality prior to arrival; however, access to certain features may depend on reservation synchronization and connectivity. We have shared your comments with our technical team and will continue working to improve the app’s performance and reliability for all guests. We look forward to your next stay with us. Kind regards, Raquel P. Guest Relations Department
Best attention to detail
Response from developer
Dear Guest, Thank you very much for choosing us once again and for sharing such a wonderful review of your recent stay. It is truly rewarding to know that, after your third visit, you continue to appreciate the welcoming atmosphere, extensive facilities, and service-oriented philosophy that define our resort. Our team is dedicated to creating memorable experiences for every guest, and your recognition of their commitment and attention to detail is greatly appreciated. We are delighted that you enjoyed the resort’s infrastructure, transportation services, dining experiences, and guest assistance throughout your stay. Comments such as yours motivate us to continue delivering the high standards of hospitality that our guests value and expect. Thank you for your loyalty and trust. It was our pleasure to welcome you back, and we look forward to creating many more unforgettable memories with you during your future visits. Happy days! Raquel P. Guest Relations Department
Amazing Akamul
Excelente
Not user friendly
Response from developer
Dear guest, Thank you for sharing your feedback regarding our app. We are pleased to know that you enjoyed your overall stay at the resort. Regarding the application, we appreciate your comments as they help us continuously improve the digital experience we offer to our guests. Our app is designed to provide updated information on services, activities, dining options, and reservations in real time. Some sections may vary depending on operational schedules and daily updates to ensure accuracy, and we understand that clearer visibility of certain details such as restaurant timings and activity locations can further enhance usability. We also take note of your observations regarding navigation and information accessibility. Continuous updates are being implemented to improve clarity, functionality, and the overall guest experience. Thank you again for your valuable feedback. We hope to welcome you back soon. Kind regards, Raquel P. Guest Relations Department
