Garbage Garbage Garbage
This is a horrible app, hard you use. The only reason I’m using this is because hotel transfers. THIS APP IS A COMPLETE GARBAGE.
BBYKOVvvv
Not Reliable
Unable to add a reservation and the chat function does not configure properly on my Apple device. At this point not very useful at all
S2Sun Time 26
Can’t even log in
This app is terrible. I can’t even scroll down to click login, the keyboard is in the way, and the return button does nothing. What a waste of time!
DDisappointed_2000
Horrible chat function
You can’t see what you are typing and there is no copy and paste options.
$$(&)&$&)(?&);:?
Response from developer
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced while typing and using the copy-and-paste functionality in our app. We understand how frustrating this can be and truly appreciate you bringing it to our attention. Your feedback is important to us as we continue working to improve the overall user experience. Alejandro Vazquez Senior Director NexusTours
DO NOT USE THIS COMPANY
I booked a tour and my bus didn’t show up.
I contacted them via WhatsApp and they reached out to their department. 6 months later I msged them requesting an update and no reply. Another 3 months later I asked again for help with my refund and no reply. It shows they are reading my messages.
I emailed them and they looked into my case and told me that an error was made when they created their tour resulting in an incorrect pickup time on my voucher and they told me their department has been reached out to. That they need to wait for a response. I replied stating that I have been already waiting for 9 months. They stopped replying again.
I contacted them via WhatsApp and they reached out to their department. 6 months later I msged them requesting an update and no reply. Another 3 months later I asked again for help with my refund and no reply. It shows they are reading my messages.
I emailed them and they looked into my case and told me that an error was made when they created their tour resulting in an incorrect pickup time on my voucher and they told me their department has been reached out to. That they need to wait for a response. I replied stating that I have been already waiting for 9 months. They stopped replying again.
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FFORXEVER
