Can’t even log in
Horrible chat function
Response from developer
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced while typing and using the copy-and-paste functionality in our app. We understand how frustrating this can be and truly appreciate you bringing it to our attention. Your feedback is important to us as we continue working to improve the overall user experience. Alejandro Vazquez Senior Director NexusTours
DO NOT USE THIS COMPANY
I contacted them via WhatsApp and they reached out to their department. 6 months later I msged them requesting an update and no reply. Another 3 months later I asked again for help with my refund and no reply. It shows they are reading my messages.
I emailed them and they looked into my case and told me that an error was made when they created their tour resulting in an incorrect pickup time on my voucher and they told me their department has been reached out to. That they need to wait for a response. I replied stating that I have been already waiting for 9 months. They stopped replying again.
Lots of error
Chat box is not showing what you ate typing.
When you adding your reservations, the name you typed and picked were not showing after created.
We have 4 different reservations with different names, but it showed up all under 1 name!!! Hahahhaha
Response from developer
Thank you for taking the time to share these details. We’re very sorry for the frustration you experienced with the app, particularly with your reservation showing as “not available,” the difficulty seeing what you were typing in the chat box, and the issue with multiple reservations appearing under the same name. We would like to look into your specific case in more detail. Please email me directly at avazquez@nexustours.com with your booking number(s) and any additional details or screenshots you may have. This information will help us better understand what occurred with your reservations. Thank you again for bringing this to our attention. Alejandro Vazquez Senior Director NexusTours
Don’t Trust this App!
Response from developer
Thank you for sharing your experience. I am sincerely sorry for the frustration, stress, and confusion this situation caused, particularly regarding the difference between the tour time displayed in the app and the information you received at the hotel. We take feedback like this seriously, and I would personally like to better understand what happened with your reservation and the information displayed in the app. Please email me directly at avazquez@nexustours.com with your booking number, the tour you booked, and any additional details or screenshots you may have. This will allow us to review the circumstances surrounding your experience in detail. Regardless of the outcome of our review, I appreciate you taking the time to bring this experience to our attention. Alejandro Vazquez Senior Director NexusTours
