DO NOT USE THIS COMPANY
I booked a tour and my bus didn’t show up.
I contacted them via WhatsApp and they reached out to their department. 6 months later I msged them requesting an update and no reply. Another 3 months later I asked again for help with my refund and no reply. It shows they are reading my messages.
I emailed them and they looked into my case and told me that an error was made when they created their tour resulting in an incorrect pickup time on my voucher and they told me their department has been reached out to. That they need to wait for a response. I replied stating that I have been already waiting for 9 months. They stopped replying again.
I contacted them via WhatsApp and they reached out to their department. 6 months later I msged them requesting an update and no reply. Another 3 months later I asked again for help with my refund and no reply. It shows they are reading my messages.
I emailed them and they looked into my case and told me that an error was made when they created their tour resulting in an incorrect pickup time on my voucher and they told me their department has been reached out to. That they need to wait for a response. I replied stating that I have been already waiting for 9 months. They stopped replying again.
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Lots of error
Reservation shows “not available”.
Chat box is not showing what you ate typing.
When you adding your reservations, the name you typed and picked were not showing after created.
We have 4 different reservations with different names, but it showed up all under 1 name!!! Hahahhaha
Chat box is not showing what you ate typing.
When you adding your reservations, the name you typed and picked were not showing after created.
We have 4 different reservations with different names, but it showed up all under 1 name!!! Hahahhaha
Don’t Trust this App!
I wish there was a way to rate this app at zero stars because that’s what it deserves. The UI is terrible. App said for days my tour is at noon. However, I get a call from my room phone after I checked in once I woke up that you’re going to be left in 4 minutes unless you get down here. Will never book anything from them again and hopefully I will save some people some stress and confusion by reading this.
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Use literally anyone else
I’ve never left a review for anything before but I feel compelled to write one here. Do not use this company and do not use this app.
This app is without a doubt the least functional application that has ever been developed. The entire app is useless for anything other than attempting to chat with a real person after you get past the dumb bot that will tell you that you’ve provided the wrong confirmation number.
However, actually typing is impossible because you can’t see what you’re sending and you can’t copy and paste. And that’s the MOST useful function.
How this application made it to publishing is beyond me. Truly, take it down for general societal good.
This app is without a doubt the least functional application that has ever been developed. The entire app is useless for anything other than attempting to chat with a real person after you get past the dumb bot that will tell you that you’ve provided the wrong confirmation number.
However, actually typing is impossible because you can’t see what you’re sending and you can’t copy and paste. And that’s the MOST useful function.
How this application made it to publishing is beyond me. Truly, take it down for general societal good.
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Doesn’t work
USLESS and doesn’t even make sense. It’s scaring me cause I’m already booked with them though my travel package
The worst ever
Apparently you had to book transportation transfer directly because if you book via third party through your airline they can’t see it in their system. Which is insane to me because nexus should coordinator with outside vendors if their service being advertised. The Whats app customer service is the worst! If you do not have international calling then you can’t reach a live person. It’s frustrating as hell. I will never book through them again
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I dare the CEO to use this app
Horrible UI, no communication on the backend between the website and app, confusion between “products” where the website was half the price for the same transport. Chat hides what you’re typing because of the keyboard overlay. So I guess just print every single document and absolutely avoid this atrocious app?
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Check in
It asks you to check in but you can’t sign in anywhere???
Extortion DO NOT TRUST nexus tours
The tour guide literally made us spend the same amount of the tour being 250$ USD SO 500$ USD in total and their customer service dont even answer their chat im outside of my country with half of my trip to go and 0$ cash
DO NOT TRUST NEXUS TOURS
DO NOT TRUST NEXUS TOURS
Trash
Horrible experience with this company. They booked me for the wrong day & couldn’t even get to do my atv tour in st Lucia. Would advise to stay away from this company and the customer service never gets back with me
Meh
Add to Apple wallet does not work.
Nope
Useless. Pure trash.
Worst app
Terrible app. It doesn’t even work most of the time. We were on a trip in Mexico and were suppose to have a “virtual” meeting to determine what time we were being picked up. The meeting disappeared. I would never use my credit card on the app.
Terrible
Terrible User interface and don’t get me started on the customer service super rude and don’t help at all
What force people to use the app if it’s not working
Everything in this app is so glitchy and support chat is the worst
Poor App
App doesn’t work!! It wouldn’t let me even register! Was only able to get my vacation package prepaid transfers by calling and talking to an agent.
Does not work
Like other reviews stated, when you try to check in for a transfer it takes you back to the App Store.
Scam
I booked an excursion and didn’t receive anything no ride no excursion and no explanation. Nexus is a scam do not use this app
Ridiculous
They cancelled my reservation for some reason. Never let me know. Never issued a refund. And that’s after wasting an hour trying to figure out how to navigate the app process.
Grrrr
The app does not work. You go around in circles! Frustrating to say the least.
