HUGE SCAM!!
I want to warn other interior designers about my experience with Houzz Pro’s billing practices. I called their support number several times and finally received a call back after I pulled my card from their system. I simply wanted to inform them I went back to school and in the future I’d consider them. That was noted and repeated to me. They thanked me for not wanting a refund after stating I hadn’t used their platform for 8 months after paying a year in advance. It turns out none of that mattered because their contract fine print requires a written cancellation notice. What got me was they called again and again after my card declined for them and I stated over and over I already cancelled. They said ohhhh, okay I see that here now. Yet the very last time I stated I wanted confirmation from them. They sent the email only after the deadline for written notices. Mind you, never stating over the phone how I needed to send my written notice. Only, oh okay I see that here. This is a company that knows exactly how it’s fine print works and willingly lets you walk past it to get the money you so hard have worked for. They are NOT Interior Designer supporters. Out for the scam and I promised them I will spread the word. I requested phone call recording to be reviewed, they refused saying a contract is a contract.
Who knows what other devious fine print they have to take our money.
Tell your professional acquaintances not to sign up, they’re horrid!!!
Who knows what other devious fine print they have to take our money.
Tell your professional acquaintances not to sign up, they’re horrid!!!
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App is trash
Do not use this app. Cannot get past any save screens. Load screens never load. Waste of money. Please refund full price.
User beware
They are a predatory company that will take your money if you decide to cancel after your first year.
Don’t expect functionality same as on desktop
Missing AI. Can’t update automatic reminders in the app. I need desktop. Not Great if you are traveling and don’t have computer
Can’t even log in
I have trouble logging in, I’ve tried so many times, it’s getting ridiculous. Attempted to contact customer support and it says there was an error and to try again. I’m going around and around in a circle, I only downloaded this app because it had good reviews but I can’t even use it
Response from developer
Thanks for reaching out! Please send details of what you are experiencing to our support team at https://help.houzz.com, so we can help get this resolved for you.
