Useless app
I tried to create an account and after I put in the necessary information, the bar to continue is out of reach and won’t let me go further than putting in the patients Information. So then I go to the get help and that keeps giving me an error message. Useless app.
Update??
I tried to access How’s Mom on my phone and it says I need to update it. I no longer can access info through the current version. However there is no update on the App Store.
Completely dysfunctional & no tech support!
The App doesn’t work, it requires a signature but then doesn’t provide an accept signature button. Meanwhile I can’t get information about my loved one’s care because the app doesn’t work! Nor does anyone respond from tech support.
Next to useless
I’m not sure how this app helps when you can’t see time of medication delivery, food delivery, etc. For instance, you can see the RX list but that’s it. Anyone who has had the experience of having to use an assisted living facility already probably knows what meds their loved one is on; what’s helpful is making sure the facility delivers meds at the appointed time. This app is just a way for facilities to try to reassure families at check in but it doesn’t tell you anything helpful. Also you have to re-login EVERY time.
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Revised
App is now showing all options and helpful information, so I am revising my previous rating. It is so beneficial to get this info without trying to find the nurse who would try to get back to me in what I consider to be an understaffed facility.
Virtually useless app
Perhaps it's the fault of the facility, but this app provides none of the promised information and updates advertised. The Healthcare facility provided the link to install the app so I don't understand why the information is not uploaded. It would be a wonderful help to me to see my husband's latest results rather than have to find a nurse who has time to look them up for me. Hugely disappointed.
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Hmmm
It doesn’t seem to do anything.
I have no way to contact the nursing home through the app, and they don’t seem to be posting anything.
So… useless.
I have no way to contact the nursing home through the app, and they don’t seem to be posting anything.
So… useless.
Needs a lot of work
I could sit here all day and pick this app apart but I don’t have time for that. As a health care professional. The one thing that bothers me is that there is no time for the administration of medications. I’m away from my loved one and I would like to know when they are receiving them. Are they getting them on a timely manner?! Because I do know that their glucose isn’t being monitored the way it should be when it’s well over 300. So how do I know that they are actually getting their meds.
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App does not work
App does not work fortunately I can go anytime to see her because I live close. However if you live far away your out of luck. It’s not the facilities fault however they did chose this app. NEEDS TO BE ANALYZED AND CORRECT ASAP!!!!
Does not work
This app worked for me once - the day I responded to the invitation to join. The password has not worked since. The password reset throws up an error message that cannot be resolved. My multiple requests for assistance have gone unanswered. The concept is great. Too bad the developer’s follow through is worthless.
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Game changer
My dad has been in & out of nursing homes for the past year. I previously was making calls to the building to get info daily. Finally his newest facility had this How’s Mom. Super easy to get on and track his meds. I’m shocked that other facilities don’t have this. It would have been a waaaaaaaaaaay better experience!
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Worthless
Downloaded app thinking I could keep up with my mom’s meds and orders. All it does is tell me how many COVID pts or staff in facility which I could care less about. Don’t bother. I’m deleting the app.
Disappointing
Family member is in nursing facility. One week later the app still doesn’t work. The coordinator has been in touch with How’s Mom tech and NOTHING has been accomplished!
What??
I was successful at using the “old” version. Now I can’t even open the new one. Grrrrrrrr
Can’t sign in a second time
Worked once only a useless app
Awful
I’ve registered with a code twice now, however I can never log in again. App says my phone number is not associated with any account. The app is a great idea if they can get it to work.
ALL LOG IN ATTEMPTs FAIL - zero stars
First attempt to login using phone or email feature it’s already asking you for your password. Second / third / forth attempt same. It doesn’t recognize that it’s your first time logging in but it still insists on a password. I FINALLY GAVE UP … It’s literally impossible to get started with this app and I’ve tried several times contacting support by email and no reply. My suggestion is don’t even bother looking at this app any further. Try CARELINX instead. But if you instead looking for actual work try INSTAWORK.
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Downloaded this app ten minutes ago
Finding issues in scheduling aspect of app.
How’s Mom App is AWFUL
I’ve tried 18 times to set up my acct. and failed. Log in fails. I tried resetting my password and nothing happens. I sent 4 email messages to Support and received NOTHING! Worst app ever!
