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MyMedicalGuardian

MyMedicalGuardian

Connect Seniors & Caregivers

1.7K ratings
83 reviews
💪 Health & Fitness
🏥 Medical
Free

Details

Released
August 2, 2021
Updated
October 12, 2026

Features

Developer

Medical Guardian
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About

This app connects caregivers with older adults using Medical Guardian alert systems. It offers care management features like task reminders, activity alerts, and location monitoring. It also serves as a client portal for billing and customer support.

✓Task reminders
✓Activity alerts
✓Location monitoring
✓Medical history storage
✓Emergency contact storage
✓Billing management
✓24/7 Customer Care access
Show original description

What users say about MyMedicalGuardian

Reviews of MyMedicalGuardian are mostly negative: the Medical app is rated 4.9/5 from 1.7K App Store ratings. What users like most: peace of mind and security for loved ones, accurate location tracking when working. Top complaints: frequent app crashes and freezing, persistent login issues and authentication failures. Summarized from real user reviews.

Positive things

  • 😊Peace of mind and security for loved ones
  • 📍Accurate location tracking when working
  • 🎯Emergency alert features available
  • 📱Centralized information in one place
  • 🔔Ring device feature helpful
  • ⚡Recent UI improvements appreciated
  • 📊Comprehensive device status information

Negative things

  • 🐛Frequent app crashes and freezing
  • 🔓Persistent login issues and authentication failures
  • 📊Inaccurate data and activity tracking
  • ⏰Delayed or sporadic data updates
  • 🚫Non-functional after recent updates
  • 📍Location inaccuracies and glitches
  • 🔋Battery status display errors
  • 😤Poor customer service responsiveness
  • 🖥️Non-intuitive and confusing UI/UX
  • ⚠️Unreliable emergency monitoring capabilities
  • 🔄Forced updates breaking functionality
  • 📵Missing push notification feature
See all reviews

What's New in MyMedicalGuardian

1.6.1

October 12, 2026

- Billing enhancement and improve performance

User reviews

Most RecentHighest RatedLowest Rated

Support

We had such great assistance today! So thankful 😌
ASArtist susan

Great product

Mom fell, broke her orbital bone, fractured her hip and hand, unable to get up or get to her phone. Pressed her button, My Guardian called us and within 10 minutes after her fall, we had EMS there and on the way to the ER. Our family highly recommends this product and appreciates the swift response.
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ADAunt Delories

Steps not accurate

Steps have never been accurate & neither the steps or the battery are accurate on the main screen. Now there are no details on the steps at all. It just shows zero & you cannot go back & look at the history anymore. Location is accurate.
CCRKELLEY1

Great

Great people working there. Very helpful.
MMagmol467

Needs help

Could be more user friendly. No history of steps.
Mmartys1984
See 78 more reviews

Developer apps

CareHub365
CareHub365

Connect Seniors & Caregivers

🏥 Medical

(1)

Free
MGLiving
MGLiving

Real-Time e-Call Alert System

🏥 Medical

(3)

Free
See developer apps

User experience

🐞

Reported Bugs

17 issues

Login button unresponsive with no error messages

Bug

App spinning indefinitely on load

Bug

Blank screens after login

Bug

Device information wiped or not displaying

Bug

Portal member features not working correctly

Bug

Swiping left for battery history requires two fingers or doesn't work

Bug

Step count wildly inaccurate

Bug

Battery percentage showing 0 while charging at 100%

Bug

Forced logouts every few days

Bug

Drop-down menus non-functional during setup

Bug

Device disconnection requiring re-registration

Bug

Email verification code not working

Bug

Access status stuck on 'requested' indefinitely

Bug

Data showing impossible activity (36+ miles in 24 hours)

Bug

Graphs missing time axis labels

Bug

Location timestamps showing wrong dates (1969, days old)

Bug

App not connecting to registered devices

Bug
✨

Requested Features

10 requests

Push notifications for alerts and messages

Feature

Facial recognition login option

Feature

Text alert notifications (currently costs extra)

Feature

Message notification system

Feature

Improved signal strength indicator

Feature

Better time zone handling for locations

Feature

More frequent data updates (less than hourly)

Feature

Clearer UI indicators and explanations

Feature

Swipe gesture improvements for battery history

Feature

Role assignment functionality

Feature

FAQ

What does MyMedicalGuardian do?

MyMedicalGuardian is designed to connect caregivers with older adults who use Medical Guardian brand medical alert systems. It provides features for remote care management, including task reminders, activity alerts, and location monitoring, as well as secure storage for medical history and emergency contacts.

What are the key features of MyMedicalGuardian?

Key features include task reminders, activity alerts, location monitoring, secure storage for medical history and emergency contacts, a billing dashboard, and access to 24/7 Customer Care. It also facilitates group chats and activity planning for care management.

Is MyMedicalGuardian free to use?

Based on the provided information, the app itself is free to download and use. It is designed to work with Medical Guardian brand medical alert systems, and any costs associated with those systems would be separate.

Who is MyMedicalGuardian intended for?

This app is intended for caregivers and family members who are looking to stay connected with and manage the care of older adults aging in place, particularly those who utilize Medical Guardian medical alert systems.

How does MyMedicalGuardian help with billing and support?

MyMedicalGuardian acts as a client services portal, offering a transparent billing dashboard for managing payments. It also provides easy access to connect with Customer Care 24/7 for any support needs related to the Medical Guardian services.