Doesn’t work well with iOS!!
I live several states away from my mother so I was relieved to hear that I could locate her in an emergency. Except the GPS is lousy. It seems to reliably report if she’s home or “out and about” but it almost never tells me where she is exactly. Even when she’s home—and they have her address on her record—it puts her up to a couple miles away. Sometimes it says she’s in another city. A few times she’s been in the middle of a river! (And she doesn’t know how to swim.)
After some searching I’ve learned that this has been a common glitch with iOS. You’d think this would be important enough to fix but apparently not. Luckily she’s not one to wander off (yet?) but if she ever were to do so this app would be useless.
After some searching I’ve learned that this has been a common glitch with iOS. You’d think this would be important enough to fix but apparently not. Luckily she’s not one to wander off (yet?) but if she ever were to do so this app would be useless.
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BByrma101
Location is terrible, especially since the new update!
I got my Mom a Jitterbug smart phone and have this app to help me look after her now that Dad has died and she’s alone on the farm. The location has been awful since the Feb 2026 update. It will show her home when she’s out, show her out when she’s home, not record activity, not update her location on the map, and generally not work well. I do still use it, but mostly to keep a check on her battery. Hopefully they will push out another update that will work better.
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KKJHChemist
Don’t trust lively Seniors Deserve Better
Lively (GreatCall) has been a huge disappointment. The Out and About feature doesn’t work on iOS again, See Last Update With Same Problem and it took endless rude customer service calls before anyone even admitted it was a widespread issue. Tech support promised an update but nobody knows anything. Terrible support for a device seniors are supposed to depend on.
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KKramnor2001
Location services are not accurate!!
We have been using Lively Link for years. My father was lost and called us. Our Lively Link app is indicating that he is home when he is not! I don’t know how long it’s been malfunctioning since we don’t use it often. Now, we need it more than ever and it failed us.
LLeeLeeW225
Unreliable
I urge you to NOT get the Lively mobile device if you hope to be relying on this Lively Link app to monitor your loved one. I have had endless and persistent problems with the notifications and location services for 8 months since starting service. I have most recently contacted customer support 3 times in the last month with no response ! They will tell you that you’ll hear back in about 5 days. I get no notifications when the user of the device leaves home. I have gotten alerts 2 days later in the middle of the night that they’ve located her and then another one that she’s at home. I’ve gotten other random in the middle of the alerts that they’ve located her even though she never left home for weeks. When a company like Best Buy cannot even be responsive to customers paying for their poor service, or fix ongoing issues, why would you depend on them for the safety and welfare of your loved one ?
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TTootsdm
