Location is terrible, especially since the new update!
I got my Mom a Jitterbug smart phone and have this app to help me look after her now that Dad has died and she’s alone on the farm. The location has been awful since the Feb 2026 update. It will show her home when she’s out, show her out when she’s home, not record activity, not update her location on the map, and generally not work well. I do still use it, but mostly to keep a check on her battery. Hopefully they will push out another update that will work better.
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Don’t trust lively Seniors Deserve Better
Lively (GreatCall) has been a huge disappointment. The Out and About feature doesn’t work on iOS again, See Last Update With Same Problem and it took endless rude customer service calls before anyone even admitted it was a widespread issue. Tech support promised an update but nobody knows anything. Terrible support for a device seniors are supposed to depend on.
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Location services are not accurate!!
We have been using Lively Link for years. My father was lost and called us. Our Lively Link app is indicating that he is home when he is not! I don’t know how long it’s been malfunctioning since we don’t use it often. Now, we need it more than ever and it failed us.
Unreliable
I urge you to NOT get the Lively mobile device if you hope to be relying on this Lively Link app to monitor your loved one. I have had endless and persistent problems with the notifications and location services for 8 months since starting service. I have most recently contacted customer support 3 times in the last month with no response ! They will tell you that you’ll hear back in about 5 days. I get no notifications when the user of the device leaves home. I have gotten alerts 2 days later in the middle of the night that they’ve located her and then another one that she’s at home. I’ve gotten other random in the middle of the alerts that they’ve located her even though she never left home for weeks. When a company like Best Buy cannot even be responsive to customers paying for their poor service, or fix ongoing issues, why would you depend on them for the safety and welfare of your loved one ?
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Notifications do not work- not an option
I have to constantly sign in to check on loved one. Every time I open the app it asks me to allow notifications, but notifications are not available to me as an option. I can allow Siri and other things but notifications the notifications which pretty much renders the app useless. Notifications only work for one family member (the first one to have access). The rest of us have to count on the one person.
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