Location is terrible, especially since the new update!
I got my Mom a Jitterbug smart phone and have this app to help me look after her now that Dad has died and she’s alone on the farm. The location has been awful since the Feb 2026 update. It will show her home when she’s out, show her out when she’s home, not record activity, not update her location on the map, and generally not work well. I do still use it, but mostly to keep a check on her battery. Hopefully they will push out another update that will work better.
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Don’t trust lively Seniors Deserve Better
Lively (GreatCall) has been a huge disappointment. The Out and About feature doesn’t work on iOS again, See Last Update With Same Problem and it took endless rude customer service calls before anyone even admitted it was a widespread issue. Tech support promised an update but nobody knows anything. Terrible support for a device seniors are supposed to depend on.
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Location services are not accurate!!
We have been using Lively Link for years. My father was lost and called us. Our Lively Link app is indicating that he is home when he is not! I don’t know how long it’s been malfunctioning since we don’t use it often. Now, we need it more than ever and it failed us.
Unreliable
I urge you to NOT get the Lively mobile device if you hope to be relying on this Lively Link app to monitor your loved one. I have had endless and persistent problems with the notifications and location services for 8 months since starting service. I have most recently contacted customer support 3 times in the last month with no response ! They will tell you that you’ll hear back in about 5 days. I get no notifications when the user of the device leaves home. I have gotten alerts 2 days later in the middle of the night that they’ve located her and then another one that she’s at home. I’ve gotten other random in the middle of the alerts that they’ve located her even though she never left home for weeks. When a company like Best Buy cannot even be responsive to customers paying for their poor service, or fix ongoing issues, why would you depend on them for the safety and welfare of your loved one ?
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Notifications do not work- not an option
I have to constantly sign in to check on loved one. Every time I open the app it asks me to allow notifications, but notifications are not available to me as an option. I can allow Siri and other things but notifications the notifications which pretty much renders the app useless. Notifications only work for one family member (the first one to have access). The rest of us have to count on the one person.
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App doesn’t work
Had the app on my phone from 2022 through 2024. It started crashing and getting a server error message. Just tried reloading and get the same message. Now I cannot track my mom on her phone. Can this ever be fixed???
Found him extremely helpful caught my cheating spouse
I was skeptical at first, but WEBDARKLORD via gmail •com truly delivers! With just a phone number, I can locate & track anyone I want to keep an eye on. Whether it's for a family safety, finding a lost device or just checking in on loved ones, this app makes it effortless. The real-time tracking is incredibly accurate, and the ghost mode ensures my own privacy when needed. A must-have for anyone who wants to stay connected and in control!
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App on iPhone vs Samsung
I have been using this app to keep track of the health and safety of my elderly mother for about two years now. It is connected to the lively mobile 2 device. It worked just fine for about a year and then it stopped. Sending me all push notifications for the past year and I have been dealing with lively’s customer service reps for the past 12 months going back-and-forth and purchasing new lively mobile devices. I’m on the third one now and it still doesn’t work. It works with Samsung phones, but it does not work with iPhones for some reason. I really really wish they could figure out how to make it work with iPhone again. Something happened about 12 months ago and it no longer works with iPhones, but it used to just fine. So if you have an iPhone, save your money and buy a difference medical device for your loved one. If you have a Samsung, this is a very good device and app.
I’m still waiting for the app developer/tech support team to contact me with my issue. Please contact me asap so we can resolve this matter. Thank you
I’m still waiting for the app developer/tech support team to contact me with my issue. Please contact me asap so we can resolve this matter. Thank you
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App on iPhone vs Samsung
I have been using this app to keep track of the health and safety of my elderly mother for about two years now. It is connected to the lively mobile 2 device. It worked just fine for about a year and then it stopped. Sending me all push notifications for the past year and I have been dealing with lively’s customer service reps for the past 12 months going back-and-forth and purchasing new lively mobile devices. I’m on the third one now and it still doesn’t work. It works with Samsung phones, but it does not work with iPhones for some reason. I really really wish they could figure out how to make it work with iPhone again. Something happened about 12 months ago and it no longer works with iPhones, but it used to just fine. So if you have an iPhone, save your money and buy a difference medical device for your loved one. If you have a Samsung, this is a very good device and app.
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Response from developer
We are sorry to hear that you have encountered a problem – Let’s work together to resolve this! Please send an email with your account information and a description of the issue to LivelyCSMailbox@bestbuy.com so we can review what might be causing this to happen and we can further troubleshoot. For prompt assistance, you can always call Customer Service at 1-800-733-6632 between 4am and 7pm Pacific time.
Cancellation practice and policy
Cancellation of the service/account on the app is not obvious. I called up to cancel and was hung up on after I voiced my concern over not refunding for months of non-use when my 88 year mom stopped using the device and after she thought she’d cancelled. Very frustrating.
Not working
I have not been able to track my Dads Jitterbug phone which was one of the features that I was looking forward to using. This along with the other tracking features are not working. Setup was also very challenging. It’s only been 1 day but I’m not happy with this yet.
Not working since purchase
I wish I had read these reviews. I trusted Lively as dedicated to needs of seniors and their families. This app has not worked for three weeks since purchase especially the notifications. I talked to six different customer service/ response center reps. No one knew how it really worked and offered no fixes or ineffective fixes. Finally elevated it and still no answer except several days ago that they were working on the glitch. Expected more from Best Buy. App often is stuck on some location refresh service so that can see what my family member was doing 24 hours ago but not presently and battery status is unknown. So frustrating and if some of these complaints are the same going back 8 or 9 years, you gotta wonder how much Lively is really dedicated to making this an optimum app.
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Good (When it works)
The map constantly freezes up, rendering the app useless.
Terrible
App crashing consistently-have not been able to access since activating the device for my mother one week ago—customer service is clueless, also no information (no location service or battery strength) available on the desktop version despite my being logged in): seems like a very basic service that is promising other benefits and not delivering; I think this company had a recent rebranding; something has been lost—will be discontinuing my account with them
Addendum as of JAN 1–still no response from lively link regarding the lack of ability to see my moms location, battery level at all— there is zero customer service—when you call lively, customer service says they are not responsible for the app—and I cannot find out who is—I am going to cancel—it does not have the functionality it promises at all!
I cannot for the life of me figure out how the ratings are this high unless they are fake!
Addendum as of JAN 1–still no response from lively link regarding the lack of ability to see my moms location, battery level at all— there is zero customer service—when you call lively, customer service says they are not responsible for the app—and I cannot find out who is—I am going to cancel—it does not have the functionality it promises at all!
I cannot for the life of me figure out how the ratings are this high unless they are fake!
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Success!
I purchased a Lively Mobile for my husband, an active 86 year old. He loves to be busy in the garden, lawn or tending to a healthy farm pond.
Since I am concerned about a fall or heart issue, I persuaded him to wear the device.
We’ve had it about two weeks, and I have tried unsuccessfully to install the app on my phone. My problem was that I had an old app and it’s information from an app connected to my mom and her Lively mobile.
That had to be completely deleted. An email invite had to be sent to an address not connected already with the device. Then, follow the instructions, and all is well! So far, anyway!
Thanks for all your help.
Since I am concerned about a fall or heart issue, I persuaded him to wear the device.
We’ve had it about two weeks, and I have tried unsuccessfully to install the app on my phone. My problem was that I had an old app and it’s information from an app connected to my mom and her Lively mobile.
That had to be completely deleted. An email invite had to be sent to an address not connected already with the device. Then, follow the instructions, and all is well! So far, anyway!
Thanks for all your help.
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Some features are very unreliable. Tech support is terrible.
Location services are not consistently accurate. Alert generation often does not occur even though the wearer is clearly “out and about”. Waiting times to talk to support personnel average over 20 minutes hold time. Electronic (email) ticket response time is 5DAYS!!! EVERYTHING with LivelyLink is problematic. Initiating a new device? Plan for multiple calls, hours on hold, and still you will experience problems. Last response I received via email is that the issue will take 2 WEEKS to resolve - an issue that was caused by a LL technician entering duplicate addresses for my account.
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Can’t Get Notifications to Work
I upgraded to a new iPhone and I can’t make the Lively Link App send me notifications for my mother’s security device anymore. I’ve been on the phone with tech support several times and they can’t figure it out. If I can’t get this fixed then I’m going to have to cancel Lively service and go with a different emergency call button service.
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Amazing service
This app definitely helps to keep tabs on love ones and family members but the work of such tracking apps is usually limited because you always need to access the device you want to keep tabs on in order for the tracking app to work effectively. My question is if i can access the device i want to hack, why would I need it hacked? But i understand we hack devices due to different intentions and to recover some information that must have been deleted or kept from being easily seen, the device will be required to be cloned. Being unfaithful gives rise to a whole lot of issues and situations that might be very difficult to cope with if you don't have an account of what is really going down with your partner when you are not together. If you keep getting these signs it's most likely to be true your partner is cheating. That's not the end of life anyway, you can make a choice that suits you and be to your advantage for something like that to never repeat itself. For anvone that find themselves in this situation, what you need is to contact a private ethical investigator named Kevin at truthhack1 @ Gmail to find out what has been going on behind your back, and fix it as quick as you can. His services are highly rated and affordable, regardless whether your problem is personal or beyond personal, I am certain that whatever you are passing through will be fixed in a jiffy. I am a huge testimony to his exploits and I highly endorse that you write to him.
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Don’t Use
The service worked well-enough, but because the company makes cancelling the service so difficult and unpleasant, I would not recommend them.
Not out and about
Decent app but the location feature needs some fine tuning. I keep getting alerts that my loved one is out and about when I know for sure they are at home. Other than this it’s a solid app.
