Chat doesn’t load
Response from developer
Hi user, thanks for your review. We’re sorry you’ve had trouble loading chat on the web and in the app. Customer service is still available - if chat isn’t loading for you, please try closing and reopening the app, checking your connection, and updating to the latest version. If it still doesn’t work, please call us using the number on the back of your card so we can help straight away. We’ll also take note of your feedback and share it with the relevant team. - KB
To date the most secure mobile bank app
Response from developer
Hi user, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB
Great APP
Response from developer
Hi user, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB
Good
Response from developer
Hi Venkat, we genuinely appreciate your time in sharing your views with us on our HSBC Malaysia Mobile Banking app. Your feedback helps us understand how to better improve and we will continue to work on bringing even better banking experience on your mobile. Thank you for your patience. – KB
Extraordinary banking experience
Response from developer
Hi user, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB
App is not user friendly
2. Unable to see total relationship balance and expiry of TD in the app.
Response from developer
Hi user, thank you for your feedback. We understand your concern on the browser logon requirement, which is part of our multi-factor authentication to help keep your account secure. We also appreciate your feedback on viewing your TRB and TD maturity details in the app, and we’ll share this with our team internally for improvement. – KB
iPhone 6S can no longer support the new app
Response from developer
Hi user, thank you for reaching out to us. As part of our effort to curb rising scam cases, customers can only set up one (1) mobile device to access their Mobile Banking App. In this situation, we recommend to contact HSBC Malaysia Telephone Banking service to allow our staff to verify your identity and assist with deprovisioning your mobile device securely. - KB
Easy
Response from developer
Hi user, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB
What is wrong with you guys
Can you guys please be more aware about issues like this? Is this how the big corporate treat their users?
Response from developer
Hi KrisTian0624, we’re sorry for the inconvenience caused. There was a temporary issue on the app that incorrectly prompted some users to update to a new version even though the latest version was already installed. The issue has since been resolved, and you should now be able to access the app as usual. If you’re still facing any difficulty, please don’t hesitate to contact us directly. Thank you for your patience and for bringing this to our attention. – KB
Webpage can’t be found
KK Branch experience
HSBC IS BEST
Response from developer
Hi, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB
Easy to use
Response from developer
Hi Rinku, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB
Changes made without notification
Response from developer
Hi Ptnmrk, we genuinely appreciate your time in sharing your views with us on our HSBC Malaysia Mobile Banking app. Your feedback helps us understand how to better improve and we will continue to work on bringing even better banking experience on your mobile. Thank you for your patience. – KB
Mr C K Wong
Response from developer
Hi Wong, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB
Very convenient
Response from developer
Hi Jljk98, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB
HSBC ON TAP
Response from developer
Hi Pete646, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB
User friendly
Must deregister (only 1 device allowed)
Can’t perform all functions
Response from developer
Hi S92jrjr, we're truly sorry to hear about the disappointing experience you had on our HSBC Malaysia Mobile Banking app, and we understand your frustration in this matter. In order for us to assist you to check with this matter, we appreciate it if you could contact HSBC Malaysia Telephone Banking service for further assistance. – KB
