對於外國客人服務真是到位貼心
非常好的銀行！服務至上我只能說謝謝匯豐（馬來西亞）😘
Too much security causing roadblocks
App no longer works and getting help from HSBC customer service is painful. They do not respond to emails and only via chat when the app doesn’t work how one expects to be contacted via chat. Given the go around with no resolution after more than a month
好好好
很方便👍👍谢谢
Seriously frustrating
This bank blocks your card… over and over again… sometimes multiple times a week. I’m ready to move.
Chat doesn’t load
What’s with the chat page refusing to load? Chat page doesn’t work on web page and it stops working on this app?! So customer service is unavailable now
Poor
Seemingly has limited functionality compared to other HSBC platforms and APPs for other countries.
Apps is not so user friendly
It confusing to navigate and to find features, for example the change transfer limit, the instruction on the FAQ apps is not tally with what is being presented on the apps. Compared to other bank apps, this apps is the one that give confusing interface, too simple yet not effective for end user.
Extremely shameful FX fees and rate
Extremely shameful fees and rate. Confusing user experience as well.
best
best!!!
To date the most secure mobile bank app
As above
Great APP
I have used many banking apps and I would rate hsbc best.Very easy, intuitive and fast.
Lack features
Can’t do post dated transactions. Can’t just pay credit card must perform funds transfer
Updates needed for QR payment
After I scan a QR, next page why do you have to display the total amount? Everyone who scans QR will be in public places and very easy to expose very confidential information in public places, PEOPLE PEAK. I know how much I have and I just need to scan QR to make payment. Just give me error or something if I have insufficient amount while entering the amount or proceeding with payment. AND your scan QR at the login screen just useless. I scan from there it does facial authentication and then goes back to login page. Welcoming me to scan AGAIN if I want to make payment. Either I am just using the app horribly wrong or you must consider serious updates.
Show more
Good
Card transactions and summary is weird
iPhone 7 ios15 not supported
I was using iPhone 7 ios15, but now hsbc app no more support for ios15.
(After 3 months) I finally purchased a new ios iPad and installed new app, now able to login again.
But would be nice if we can increase debit card purchase limit through the mobile app or laptop web browser online banking.
(After 3 months) I finally purchased a new ios iPad and installed new app, now able to login again.
But would be nice if we can increase debit card purchase limit through the mobile app or laptop web browser online banking.
Extraordinary banking experience
HSBC is the best banking experience globally
Banking made annoying
1) It seems every ringgit needs me to log in to the app approve. It’s very annoying and high friction. Even logging in online requires the app.
1b) This ‘force’ to the phone has me looking at alternatives. What if I lose my phone? Break it? What if HSBC updates and my phone doesn’t support the update?
2) You can only add one device to the app.
3) They seem to support the credit card for things like Apple Pay and google wallets, but not debit. They clearly have the technology so I don’t accept ‘not supported at the moment’ - it’s a conscious decision. So I’m not allowed to spend my own money?
4) Transfer to your own accounts are ok, but international feels like TSA. Lots of obscure legalistic wording and approvals to move money to my own account offshore.
1b) This ‘force’ to the phone has me looking at alternatives. What if I lose my phone? Break it? What if HSBC updates and my phone doesn’t support the update?
2) You can only add one device to the app.
3) They seem to support the credit card for things like Apple Pay and google wallets, but not debit. They clearly have the technology so I don’t accept ‘not supported at the moment’ - it’s a conscious decision. So I’m not allowed to spend my own money?
4) Transfer to your own accounts are ok, but international feels like TSA. Lots of obscure legalistic wording and approvals to move money to my own account offshore.
Show more
good
very good
App is not user friendly
1. can’t log into hsbc.com.my if I don’t have a second device. Sometimes access is required to increase transfer limit.
2. Unable to see total relationship balance and expiry of TD in the app.
2. Unable to see total relationship balance and expiry of TD in the app.
User Friendly App with Minor Enhancements Needed
The app is straightforward and easy to use. The interface is clean and user-friendly. However, it would be great if you could add a feature that allows users to track their retail spending balance toward the annual fee waiver requirement. It would also be helpful to display the date when the annual fee will be charged. This would make the app even more convenient
Show more
