HSBC Malaysia User Reviews

Name: HSBC Malaysia
Rating: 4.8 (1035 reviews)

HSBC Malaysia

HSBC Global Services (UK) Limited

💼 Business

💰 Finance

Customer Experience

Positive experience46.4% of reviews

Neutral5.4% of reviews

Negative experience48.2% of reviews

~ Based on 56 written reviews from the US App Store.

What users say

Summarized from real user reviews of HSBC Malaysia. Based on 1K reviews and a 4.8/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍Easy to use
🚀Convenient
🔒Good security

Negative things

🐛Compatibility issues
🔍Limited functionality
🔄Frequent updates required
💸Changes without notification

Is HSBC Malaysia Safe?

HSBC Malaysia appears safe based on user ratings. AppsHunter Safety Score for HSBC Malaysia is 96/100.

This assessment is based on 1,035 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.0% of ratings point to a safe experience

1.4% of ratings suggest some concerns

2.6% of ratings point to a risky experience

~ Based on 1,035 App Store ratings for HSBC Malaysia.

Is HSBC Malaysia Legit?

HSBC Malaysia appears to be a legitimate app. AppsHunter Legitimacy Score for HSBC Malaysia is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Chat doesn’t load

What’s with the chat page refusing to load? Chat page doesn’t work on web page and it stops working on this app?! So customer service is unavailable now

xixopi

a month ago

Response from developer

Hi user, thanks for your review. We’re sorry you’ve had trouble loading chat on the web and in the app. Customer service is still available - if chat isn’t loading for you, please try closing and reopening the app, checking your connection, and updating to the latest version. If it still doesn’t work, please call us using the number on the back of your card so we can help straight away. We’ll also take note of your feedback and share it with the relevant team. - KB

To date the most secure mobile bank app

As above

KingDingDong9inch

2 months ago

Response from developer

Hi user, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB

Great APP

I have used many banking apps and I would rate hsbc best.Very easy, intuitive and fast.

vbl123

3 months ago

App is not user friendly

1. can’t log into hsbc.com.my if I don’t have a second device. Sometimes access is required to increase transfer limit.
2. Unable to see total relationship balance and expiry of TD in the app.

Benarji76drago

5 months ago

iPhone 6S can no longer support the new app

My IPhone 6s won’t let me install the latest version of the app, and the app in my device won’t open anymore. I can’t transfer the app to my new device. I am stuck!

Mambo005

7 months ago

Easy

App is so easy

OPS OF DBS

8 months ago

What is wrong with you guys

The app says there’s a new version available to download and only allows me to update before using the app. But the app store didn’t have any update about it???

Can you guys please be more aware about issues like this? Is this how the big corporate treat their users?

KrisTian0624

10 months ago

Webpage can’t be found

It’s a pity that you have to go for such issue to the branch. App works ok and webpage doesn’t work. I like to do my banking on the computer and not on the phone

Horst_15

10 months ago

KK Branch experience

The teller I have encountered, she is absolutely helpful and friendly.

Zinh Yee

a year ago

HSBC IS BEST

The service is the best

上帝会眷顾崇拜者和追随者

a year ago

Response from developer

Hi, we genuinely appreciate your time in leaving a positive review on our HSBC Malaysia Mobile Banking app. Thank you for your continuous support and stay tuned for more updates as we will continue to work on bringing even better banking experience on your mobile. – KB

Changes made without notification

You keep on changing transfer limits without consultation with customers and I am sick of it!

ptnmrk

2 years ago

Mr C K Wong

Very good service *****

Choon Keat Wong

2 years ago

Very convenient

JLJK98

2 years ago

HSBC ON TAP

Great to be able to use at the drop of a hat 24/7 👍🏻

Pete646

2 years ago

User friendly

The application is user friendly and fast.

OPBTH

2 years ago

Must deregister (only 1 device allowed)

I got email to say only one device allowed access. So eg if change mobile phone to ensure must deregister on old device first prior to being able to re-register on any new device. My question is what if old device is lost(permanently irretrievable?) that’s crazy

ryde mom

2 years ago

Can’t perform all functions

S92jrjr

3 years ago

Duit Now Transfer

The Description requires with requested min characters is quite a hassle

None but only when satisfy

3 years ago

Response from developer

Hi taste bad, we genuinely appreciate your time in sharing your views with us on our HSBC Malaysia Mobile Banking app. Your feedback helps us understand how to better improve and we will continue to work on bringing even better banking experience on your mobile. Thank you for your patience. – KB

Transfer error

App initially failed to do a transfer saying there was an error but not clear what the error was and no code visible. Cancelled transfer and started again. Successful second time.

LantauLad