Hubdoc appears to be a legitimate app. The AppsHunter Legitimacy Score for Hubdoc is 90 out of 100 points across 7 verification signals from App Store and developer data.

Hubdoc User Reviews

Name: Hubdoc
Rating: 2.2 (13 reviews)

Hubdoc

Xero Ltd

💼 Business

💰 Finance

Customer Experience

Positive experience6.0% of reviews

Neutral5.5% of reviews

Negative experience88.5% of reviews

~ Based on 218 written reviews from the US App Store.

What users say

Summarized from real user reviews of Hubdoc. Based on 13 reviews and a 2.2/5 average, it highlights the 3 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

🚀Easy to capture receipts
📁Seamless integration with Xero
💻Works well on desktop

Negative things

🔒Frequent log-outs and re-authentication required
🐛Buggy and unreliable uploads
📱Poor mobile app experience
🕰️Slow and unresponsive

Is Hubdoc Safe?

Not enough ratings yet to assess Hubdoc.

Is Hubdoc Legit?

Hubdoc appears to be a legitimate app. AppsHunter Legitimacy Score for Hubdoc is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

A pencil in the eye is more fun than using this app

I have set it up a number of times, works fine. Then it will not accept your email or password, and then you spend an hour resetting both. Then it works and falls over again.
I have no idea how they keep this in the App Store.
If you want to test your patience and sanity, use this program along with Xero.

You will have more chances of going insane or taking a shotgun to your mouth as more pleasurable

Blah blah 2025

a month ago

Response from developer

Hello and thanks for sharing this feedback. We'd love to understand your concerns in greater detail. To do this we need to access some of your account details, which we can't do here. Can you please raise a case in Xero Central and one of our specialist team members will be able to help you.

Terrible app

I don’t know where to begin with how bad this app is. For starters the accessibility is awful and the icons for moving around the interface are dark grey on a slightly darker grey background. Basically all it does it send your photographed receipt to zero which you can do on zero anyway. No way to email it that can see. The ‘feature request’ link is dead.

JennyWood

a month ago

Response from developer

Hi Jenny, sorry to hear you've had a frustrating experience with the app. We really appreciate you taking the time to share your feedback on accessibility and the interface. We'll be sure to pass it on to the team. If you have any feature suggestions, we'd love for you to share them on Xero Product Ideas: https://productideas.xero.com/ - it's where our product team regularly reviews ideas when shaping future roadmaps.

Doesn’t work.

Don’t waste your time. It simply doesn’t work.

Blurta

4 months ago

It’s overprice at free

Dog dirt, pure and simple.

Doesn’t read a single thing from the receipt and doesn’t fit into the Xero workflow in any meaningful way.

You would be better off scratching the receipt into your eyeball and then taking a photo of that (with the flash on) that trying to use this weapons grade catastrophe of an app.

Jason’s Tim Tams

5 months ago

Basic

No way to switch between organisations once within the app.

deezerdave

7 months ago

Need improvement!

App is good to read documents however it should give option to edit supplier, amounts etc manually and assign to account on Xero. Please improve

8 months ago

Response from developer

Thanks P, appreciate you sharing your feedback - We'd love for you to share your thoughts on our dedicated Xero Product Ideas platform https://productideas.xero.com/. It's the best place to let us know exactly what would make your Xero experience even better.

Hate It

Was forced to use this app by my accountant as it’s the system they opted for. It’s so extremely frustrating that you can only upload a maximum of 10 receipts at a time. Once you’ve reached your limit of 10, the app then takes you back to the beginning of your camera roll so you can’t continue from where you left off. Being a very busy working professional, at times if on the move travelling or rushing from meeting to meeting over a number of days or weeks those receipts simply build up.

I used to use Receipt Bank which was fantastic!

This app needs masses of work

MatthewDB81

10 months ago

Not user friendly

Always logs me out so frustrating to use

Mark 3366

10 months ago

Useless…

Hubdoc is beyond useless. Vendor and amount is misidentified 50% of the time. Can’t edit after the fact. Another reason I’m looking for alternatives to switch to after being with Xero for years. I’m over it.

@joshevans6161

10 months ago

Response from developer

Thanks for sharing your feedback with us @joshevans6161 - we really appreciate it. We do have dedicated teams that consistently look at extraction quality data with a view to continuous improvement of the model but unfortunately it is not perfect. We are working on some exciting enhancements (using LLMs) and reducing dependencies on traditional OCR technologies (which had more limitations). In addition, we're developing more of these data extraction capabilities for the Xero Accounting App. Stay tuned for some exciting updates in the near future!

Share images to app

Please add a new feature to your app that allows one or both of the following:
1. Share sheet support, so that I can share image files of receipts from other apps such as Messages into Hubdoc
2. Paste image from clipboard support within the Hubdoc app itself so I can paste an image copied from the share sheet from another app

BennEich

10 months ago

Response from developer

Thanks for sharing your feedback! We're always looking at ways to make improve functionality and your ideas are a big part of that. We'll pass your comments on to the team but have you also shared your thoughts on our Xero Product Ideas page? It's a great spot to let us know exactly what would make your mobile experience better, and other users can vote on what's important to them too. https://productideas.xero.com/

Logs me out every time

I really want to like this app because it fundamentally does what Dext does, but it just doesn’t do it well. I’ve never been so frustrated by being repeatedly locked out of an app over and over and over again. Basically every time I go to use it, I have to sign in through my Xero account which means using my password app and then requires me to use an authenticator app to get in. It becomes a real number just to take a photograph of a receipt. Please developers, listen, and integrate Face ID. There’s really no reason not to nowadays. This app is stuck in the dark ages otherwise and I’m almost tempted to go back to using Dext but paying for it.

SteadiJim

10 months ago

Response from developer

We appreciate you taking the time to share your feedback. We've passed this on to the team. If there is anything that the Support team can assist with, please raise a case in Xero Central - https://central.xero.com/s/raise-support-case - and one of the team will be in touch.

One of the most annoying apps

It logs you out of the app every few days and then forces you to log in with 2FA again.. can’t tell you how annoying it is.

Fabian Harrison

10 months ago

Constantly logs you out

I’ve used a couple of apps like this, Dext for example is far superior. But I have to use this one for work. It is incredibly annoying having to constantly sign back in - again and again. Hubdoc states this is to protect my financial info yet my Monzo and NatWest banking app holds way more sensitive data and is a breeze compared to this. Use my Face ID or at the very least pre-populate my info - and stop making customers email your developers to request features. Take the initiative and read your customer reviews.

saat123

a year ago

Response from developer

Thanks for your feedback. We're always working to improve the experience, and insights like yours help us do just that. We'll be sure to pass this on to the team.

Where are the features?

Have only just moved to Xero and wondering why I can’t crop photos or add multiple pages?? Came from a different software platform with their own scanning app and the ability to crop photos and upload multiple pages of 1 bill is so much better! For a software system that everyone seems to prefer, I feel like I’ve stepped backwards in time with this app.

Sososososossad

a year ago

Response from developer

Hi, thanks for your feedback. We're always looking at ways to improve our services. We'd like to look into this further for you. Please raise a case via Xero Central and one of the support team will be in touch.

Dark Mode Icon

Needs a dark mode icon!!

theVisionOSguy

a year ago

Stopped working

Can’t even upload photos into the app anymore. Either have to do it from a desktop or email.

Melle19801980

a year ago

Loading

Not loading the information from the photos. Please update ASAP

Wildbloke

a year ago

Works But Lacks Basic Features

My company uses Hubdoc because our accounting/bookkeeping firm wants us to and as an IT company we're trying to get them to dump it because Hubdoc is lacking in so many ways and there hasn't been any meaningful updates in years. My biggest complaints are the lack of image control options in the mobile app and lack of security - they log you out every 30 min on the app and web site with no way to change the behavior, very detrimental to productivity. Hubdoc calls this a "security feature" yet they lack a modern authentication capability (think biometrics) and integration with major SSO services. It's just awful so do yourself a favor and steer clear.

NHJonesy

a year ago

Sort out logging in

Every time I open the app I’ve got to log in again, go and get the MFA code. It’s such a faff I just don’t bother using it now. Why can’t they just sort that out and rely on the phone biometrics

iw981