Doesn’t work.
Don’t waste your time. It simply doesn’t work.
It’s overprice at free
Dog dirt, pure and simple.
Doesn’t read a single thing from the receipt and doesn’t fit into the Xero workflow in any meaningful way.
You would be better off scratching the receipt into your eyeball and then taking a photo of that (with the flash on) that trying to use this weapons grade catastrophe of an app.
Doesn’t read a single thing from the receipt and doesn’t fit into the Xero workflow in any meaningful way.
You would be better off scratching the receipt into your eyeball and then taking a photo of that (with the flash on) that trying to use this weapons grade catastrophe of an app.
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Basic
No way to switch between organisations once within the app.
Need improvement!
App is good to read documents however it should give option to edit supplier, amounts etc manually and assign to account on Xero. Please improve
Hate It
Was forced to use this app by my accountant as it’s the system they opted for. It’s so extremely frustrating that you can only upload a maximum of 10 receipts at a time. Once you’ve reached your limit of 10, the app then takes you back to the beginning of your camera roll so you can’t continue from where you left off. Being a very busy working professional, at times if on the move travelling or rushing from meeting to meeting over a number of days or weeks those receipts simply build up.
I used to use Receipt Bank which was fantastic!
This app needs masses of work
I used to use Receipt Bank which was fantastic!
This app needs masses of work
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Not user friendly
Always logs me out so frustrating to use
Useless…
Hubdoc is beyond useless. Vendor and amount is misidentified 50% of the time. Can’t edit after the fact. Another reason I’m looking for alternatives to switch to after being with Xero for years. I’m over it.
Share images to app
Please add a new feature to your app that allows one or both of the following:
1. Share sheet support, so that I can share image files of receipts from other apps such as Messages into Hubdoc
2. Paste image from clipboard support within the Hubdoc app itself so I can paste an image copied from the share sheet from another app
1. Share sheet support, so that I can share image files of receipts from other apps such as Messages into Hubdoc
2. Paste image from clipboard support within the Hubdoc app itself so I can paste an image copied from the share sheet from another app
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Logs me out every time
I really want to like this app because it fundamentally does what Dext does, but it just doesn’t do it well. I’ve never been so frustrated by being repeatedly locked out of an app over and over and over again. Basically every time I go to use it, I have to sign in through my Xero account which means using my password app and then requires me to use an authenticator app to get in. It becomes a real number just to take a photograph of a receipt. Please developers, listen, and integrate Face ID. There’s really no reason not to nowadays. This app is stuck in the dark ages otherwise and I’m almost tempted to go back to using Dext but paying for it.
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One of the most annoying apps
It logs you out of the app every few days and then forces you to log in with 2FA again.. can’t tell you how annoying it is.
Constantly logs you out
I’ve used a couple of apps like this, Dext for example is far superior. But I have to use this one for work. It is incredibly annoying having to constantly sign back in - again and again. Hubdoc states this is to protect my financial info yet my Monzo and NatWest banking app holds way more sensitive data and is a breeze compared to this. Use my Face ID or at the very least pre-populate my info - and stop making customers email your developers to request features. Take the initiative and read your customer reviews.
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Where are the features?
Have only just moved to Xero and wondering why I can’t crop photos or add multiple pages?? Came from a different software platform with their own scanning app and the ability to crop photos and upload multiple pages of 1 bill is so much better! For a software system that everyone seems to prefer, I feel like I’ve stepped backwards in time with this app.
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Dark Mode Icon
Needs a dark mode icon!!
Stopped working
Can’t even upload photos into the app anymore. Either have to do it from a desktop or email.
Loading
Not loading the information from the photos. Please update ASAP
Works But Lacks Basic Features
My company uses Hubdoc because our accounting/bookkeeping firm wants us to and as an IT company we're trying to get them to dump it because Hubdoc is lacking in so many ways and there hasn't been any meaningful updates in years. My biggest complaints are the lack of image control options in the mobile app and lack of security - they log you out every 30 min on the app and web site with no way to change the behavior, very detrimental to productivity. Hubdoc calls this a "security feature" yet they lack a modern authentication capability (think biometrics) and integration with major SSO services. It's just awful so do yourself a favor and steer clear.
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Sort out logging in
Every time I open the app I’ve got to log in again, go and get the MFA code. It’s such a faff I just don’t bother using it now. Why can’t they just sort that out and rely on the phone biometrics
Login credentials
Please add in the ability to save your login, credentials and password. Ideally Face ID login would be very appreciated.
Fix The Issues!
I use Hubdoc as a bookkeeper for a restaurant. How am I supposed to get my invoices to my accountants in a timely manner if the app is constantly glitching and not uploading them! Thankfully photos I’ve taken that aren’t uploaded yet are stored in the app, otherwise I’d be out of a job! Takes me waiting AGES for 10 documents to upload whilst it’s not glitching and my internet connection is fine!
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It’s useless
I can add bills but I can’t process them. What a waste.
