Your charged more for using app vs getting to-go instore
They want you to use app then charge you with every order
App Sent My Order to the Wrong Location!
I had a terrible experience ordering through the Huddle House app. I selected the Wetumpka, AL location and went there to pick up my food. After waiting and going inside, an employee looked at my phone and told me that my order had somehow been sent to the Hueytown, AL location instead which is about 1 hour and 45 minutes away.
I tried to cancel the order through the app and get a refund, but I couldn’t. I had to call the Hueytown restaurant myself and explain the situation. My order was still marked as “Completed” even though I never received any food.
I also contacted support, only to find out that I had reached the company that handles Huddle House’s rewards program. They forwarded my issue to Huddle House, but I’m still trying to get my $33.91 refunded.
An ordering app should not send a customer’s order to a completely different restaurant nearly two hours away after they selected their intended location. There should also be a clear way to cancel an incorrectly placed order and request a refund directly through the app.
Very frustrating experience. The app needs serious improvements.
I tried to cancel the order through the app and get a refund, but I couldn’t. I had to call the Hueytown restaurant myself and explain the situation. My order was still marked as “Completed” even though I never received any food.
I also contacted support, only to find out that I had reached the company that handles Huddle House’s rewards program. They forwarded my issue to Huddle House, but I’m still trying to get my $33.91 refunded.
An ordering app should not send a customer’s order to a completely different restaurant nearly two hours away after they selected their intended location. There should also be a clear way to cancel an incorrectly placed order and request a refund directly through the app.
Very frustrating experience. The app needs serious improvements.
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Review
Great
Waitresses with rotten teeth has a bad attitude
Ugh nasty bad attitude waitress asked her a question and she was nasty and hateful will not eat here again when she is here
💕
Always easy to order online and foods always perfect when we go
Great breakfast
The people are always nice and willing to please customer , Alexandria la
Add A New Addition
Breakfast Bowl Grits,Eggs, Sausage & Cheese that will make this app a 5 star if yall add that ✝️
Rocks
The whole gang here in Hahira is outstanding. Food is always on point.
Thanks - Jayson for your constant hospitality.
Thanks - Jayson for your constant hospitality.
Best service ever
The staff was super friendly, attentive, and made sure everything was perfect from start to finish. The food came out fast, hot, and tasted amazing. Definitely one of the best experiences I’ve had at Harrodsburg Huddle House. I’ll definitely be coming back.
Great service.
Waitress echo did a great job!
Rewards Don’t Work
I have not been able to use any rewards in the app since early this year. I follow all of the steps they provide and I always get “Uh oh! Error validating basket” when I go to finalize the order. Wrote to support more than once and never get a response. I have missed out on redeeming so many promotions & rewards due to this. I used to love the app & rewards program but now it just seems like a scam. You fill out order, apply the reward & everything looks great until you try to submit. You take off the reward and BOOM, the order submits this time but now you paid full price. It’s just wrong!
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My Second Home!
Great place to eat! Only thing that aggravates me is Coupons…..you get coupons in the mail! Great!!
Then you get to the store and they won’t honor a couple because they are not a corporate store!
No other restaurants I get coupons for does this!
Then you get to the store and they won’t honor a couple because they are not a corporate store!
No other restaurants I get coupons for does this!
Payment
Needs a pay at counter option.
What the heck
Why am i tipping when i am just getting take out??
Great Team
Great team Everyone is wonderful
Redeeming Rewards
It would not allow me to redeem my rewards online for the item I ordered. And yes, I did it correctly.
Deleting
We try to go to restaurants with rewards and deal apps. Was excited to see Huddle House have one until I saw how it works. I do not order and pay on app. I only use apps you can get deals and rewards in store. Looks like in order to use in store you have to link a card to the app. There are too many apps compromised. I will not be doing this. Will be deleting the app and we will be driving to ihop.
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HH Ripley MS
Our favorite breakfast place! Always good food and always good service !!!
Family
I love this huddle house! They are family to us and we love all employees. Best waitresses and cooks around and they really strive to make your plate completely what you ask for. Cedartown Georgia really got a winner when they came to town. We are very happy we have somewhere to go get a sit down breakfast with never ending cups of the best coffee around. Try this one. I promise you will not be disappointed.
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Great Rewards Program
I love their rewards program, I just came in and redeemed my free mozzarella sticks 😭
