10/10 update
Hate the October update
Eewags8
Loving it!
I subscribed to Hungryroot based on a recommendation I received on Instagram, and my only regret is that I had subscribed earlier! Dinnertime has become a lot less stressful and prep time has decreased. As a toddler mom, these are very important criteria for me. Not to mention that the produce is always fresh, and I get exposed to new, healthy snacks. I highly recommend these guys!
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KRKhurty Ramudu
Enjoy
Helps me eat healthier
VVeronicaRich12
Incompetence
I grew tired of documenting the long list of issues Hungryroot and its app has here, so instead I’m writing advice for people like me who don’t have a good alternative to Hr for food delivery: 1) Do not use “sign in with Apple” to create your account. Some email providers (Gmail) will block certain messages forwarded via the Apple “hide my email” feature. All of Hr’s critical notifications will be blocked (e.g., they were unable to charge your credit card and cancelled your order) — they won’t even show in your spam folder. But since the Hr devs don’t test adequately, you can’t change your email because the form does not work for “sign in with Apple” customers. 2) Do not use their chat system to get customer support after hours. The bot will ask you for an email address and promise a human will get back to you, but they do not seem to get these messages and seem entirely uninterested in addressing whatever the failure is on their end. 3) Don’t use email or text to contact customer support, they’re clearly not given enough time to understand what you’re asking and will respond inappropriately, especially if you have more than one issue. Instead, only use the live chat feature, and only with a human, so you can tell in real time whether or not they understand your issue and can resolve it. 4) You might be better off using their website than the app, but if you do, turn off ad blockers — their incompetent devs made logging metrics a requirement for some critical features to work.
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Sseedye72
Incompetence
The app used to be OK, at least more functional than the website — if the website wasn’t so broken, I wouldn’t be using the app. But the last app update was a disaster. The top navigation panel was replaced by the incompetent designers with a tab panel that has no affordance to indicate that it is scrollable, and so vital buttons are now off screen with no way to find them except by accident. So when you go looking for the recipes for the order you have at home, tapping “Orders” will not show it to you because the “Delivered” tab is off screen. Even if you do luck upon it, you won’t see any obvious way to get to the recipes. Instead, it gives you buttons to rate the deliveries, which is a bit hard to do if you haven’t used any of it yet. If you scroll to the bottom, there’s a link to “order history” (or you can go to home -> profile -> order history) where the recipes are listed as links. If you tap them, it takes you back to the Orders -> Delivered tab (where you started). Obviously, this is because that’s where it used to be in the app, and the incompetent devs didn’t bother to update how those links route in the updated app. Meanwhile, while you’re looking at the order history, a loading spinner is superimposed over everything, and never completes or goes away. Don’t worry! Everything is already loaded and it doesn’t block you from interacting with anything, it’s just more glaring evidence that the devs and testers are incompetent. Meanwhile, the Orders -> On The Way tab will only show you orders that failed to deliver. You cannot track your current order if this has happened to you. They’ve turned the home screen into TikTok for recipes that aren’t in your current order or in the current menu — making it clear they’ve got incompetent product manager(s) who look at the success of TikTok and mindlessly copy elements as though TikTokifying = more betterer. Update: their system failed to charge my account for this week’s groceries, but nothing in the app indicated anything was wrong, so I assumed the issue was resolved. Instead, I now have no food this week and the order is missing from my order history, so don’t even have a way to track it or directly make an inquiry from support. Also, at sign-up, if you pick “sign in with Apple” and have Apple generate a forwarding email alias, you cannot change your email address because that requires you to have the password. But I don’t — Apple keeps that for me. I’ve apparently opened too many tickets for their UI to handle — if I go to the “contact us” screen and tap the “chat” button, the “new conversation” button appears briefly and then disappears. It takes several tries before it’ll stay put long enough for me to tap it. It’s like they don’t test anything. Reply to developers response: I filed separate tickets for all the issues listed here when I wrote this review, and have not received a response for any of them. I received this developer response instead. From my past experience, if you use the chatbot that the website directs you to for customer support, none of the messages you leave ever get responded to. You only get service if you text. A competent company would make it so that all avenues of contact work, or route all avenues of contact to the people who actually provide service.
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Sseedye72
