Love the service HATE the app
I love the easy, healthy and delicious meals delivered to my door each week but the app is severely lacking in functionality. I have to update my order every week because despite selecting a 4 person meal plan I’m always being given 2 person meals. And searching for new meals to add takes so much time because the app always shows you the same meals in the same order so you have to scroll a long time to see anything new. There are no helpful filter features such as dinner only so you’re also scrolling through all the breakfast options to find something new. The search field is also lacking as it gives you options completely irrelevant to what you are looking for and doesn’t let you filter for the number of people in your family so I’m always finding something that looks good but it’s for 2 people and I can’t find the one for 4 people. Also, a recent issue is that the freezer packs have been completely melted and broken open upon arrival so I have to wash everything because it’s covered in freezer pack goo.
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Unwanted
I did not want this second delivery and do not want anymore in the future .
Glitchy app
Have you guys even tested the app? It’s not user friendly at all, ordered recipes are missing from the cookbook, instructions are not loading in full, I’m unable to submit my review on the recipe - the confirmation button is doing nothing. Overall, the UX is extremely poor, it’s my first order and I should not be having so many difficulties!
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Almost everything is awesome!
The food options, the order options, the app, convenience, service - all awesome!…
But the packing department lacks quality. EVERY WEEK my groceries are covered in gel from the leaking cold packs they use. IT’S A MESS! And the box leaks and makes a mess on my porch. I’m not exaggerating when I say this happens every week. Customer service thinks this is fine because the gel is “non-toxic.”
Also, the people packing the food don’t care. Last week my salad greens were freezer burnt due to their placement in the box. Week before that my chicken empanadas were at the very top of the box, not placed in the cold section of the box at the bottom. Food containers are often crushed and damaged. Also, delivery is known to arrive a day late. :/
Despite the packing and delivery failures, Hungryroot still has my business. They are the best option for me - one single person living in a rural area.
But the packing department lacks quality. EVERY WEEK my groceries are covered in gel from the leaking cold packs they use. IT’S A MESS! And the box leaks and makes a mess on my porch. I’m not exaggerating when I say this happens every week. Customer service thinks this is fine because the gel is “non-toxic.”
Also, the people packing the food don’t care. Last week my salad greens were freezer burnt due to their placement in the box. Week before that my chicken empanadas were at the very top of the box, not placed in the cold section of the box at the bottom. Food containers are often crushed and damaged. Also, delivery is known to arrive a day late. :/
Despite the packing and delivery failures, Hungryroot still has my business. They are the best option for me - one single person living in a rural area.
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Love this service
I love the service and would like to use it more. I wish you were able to accommodate larger families with larger serving sizes for meals - usually it seems to tap out at 4 servings. Also, I wish you had a better list of allergens or foods to avoid. I am allergic to oats and it’s really complicated to manage that, since our family has to have gf food for one family member and a lot of gf foods compensate with oats. I also wish you had someone to talk to when something went wrong. Overall, I am really glad this service is out there. Thanks for building it!
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