Best idea ever
I’m so glad we joined the every plate family. I don’t know how I ever survived before joining. We save so much money. All the food is delicious. I love the fact that you can choose your meals and add extras if wish.
Once great customer service is now terrible
I’ve been a customer of EveryPlate for 7 or 8 years. They used to have great customer service. Recently it seems they have fired all their customer service reps and replaced them with terrible AI agents who only provide canned responses and can’t solve real problems. I recently had a couple boxes arrive with entire meals missing. Mistakes happen. But I shouldn’t have to follow up multiple times just to get a refund.
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Deliveries have gone down hill
I just canceled my subscription. The deliveries have been consistently late with no justification. Food damaged, spoiled, and portions have gotten small. I was with for years and now switching to a competitor. You should do a better job with keeping your long term customers. Maybe offer them more incentives for their consistent loyalty.
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Meal selection via the app doesn’t work
I’ve been getting EveryPlate boxes for the past 3+ years and have recently found there’s a bug in the app which means that you can no longer select which meals you want via the app. I have to use a web browser. This is frustrating and inconvenient, can you guys fix it?
Terrible App, decent food
The app UI is awful. Trying to view the current week, but it’s really a “past order” but it also doesnt show up in past orders. The app glitches out constantly. Customer service is mid, the food is alright.
