10 Years of loyalty, declining quality, and exhausting customer service
I used Blue Apron from 2016 until about four months ago, ordering roughly 60–70% of weeks. I stayed through years of operational and delivery problems, but the repeated mistakes, declining quality, and frustrating customer service finally drove me away.
Potatoes arrived spoiled, and chicken packaging broke and leaked raw chicken juice throughout the box. Ingredients were missing or incorrect ingredient bags. Multiple times they completely lost boxes. for a completely different recipe.
Their standard response was a refund. Of course customers should get their money back when an order is wrong or never arrives, but that doesn’t fix the disruption. The main reason I paid a premium for Blue Apron was the convenience of having the right ingredients delivered. Having to scramble for groceries and rethink dinner defeats the purpose.
Customer service was the worst part. Even as a longtime, frequent customer with access to direct phone support, I had to continually advocate for myself to receive anything beyond a refund. There was no meaningful recognition of my loyalty, and I consistently ended customer service conversations angrier than when I started.
Meanwhile, the recipes stopped feeling innovative, creative, or educational, and the quality of the ingredients and packaging kept declining. What once made cooking fun became an expensive source of frustration.
After nearly a decade of giving Blue Apron chances, I canceled. The price was no longer justified by the quality, convenience, or service.
Potatoes arrived spoiled, and chicken packaging broke and leaked raw chicken juice throughout the box. Ingredients were missing or incorrect ingredient bags. Multiple times they completely lost boxes. for a completely different recipe.
Their standard response was a refund. Of course customers should get their money back when an order is wrong or never arrives, but that doesn’t fix the disruption. The main reason I paid a premium for Blue Apron was the convenience of having the right ingredients delivered. Having to scramble for groceries and rethink dinner defeats the purpose.
Customer service was the worst part. Even as a longtime, frequent customer with access to direct phone support, I had to continually advocate for myself to receive anything beyond a refund. There was no meaningful recognition of my loyalty, and I consistently ended customer service conversations angrier than when I started.
Meanwhile, the recipes stopped feeling innovative, creative, or educational, and the quality of the ingredients and packaging kept declining. What once made cooking fun became an expensive source of frustration.
After nearly a decade of giving Blue Apron chances, I canceled. The price was no longer justified by the quality, convenience, or service.
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Sstevalen
Glitchy
The app would be fine if 75% of the time when I opened it, I didn’t get a message saying network errors
LLizd518
Went downhill & kept charging
I canceled this service a long time ago since every box I received had alterations, bad ingredients, or missing ingredients. It went downhill fast (and a recent Google taught me why). After canceling, they continued to charge me $10/month for months before I noticed. Grubby, dishonest company.
MMariClure
A change for the worse
Blue apron has changed hands over the years and their quality has consistently gone down. A past leader in home meal kit delivery, their quality has diminished with numerous emails per week with excuses to why they can’t provide all ingredients or had to remove entire meals after it’s too late to adjust or add replacement meals. Their Random meal generator consistently has repetitive meals within 1 to 2 weeks requiring constant attention to having to keep meal diversity. Recommend doing your homework and looking for a better led company.
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114RDP
Was a loyal customer for years
I’ve been using blue apron for many years & have enjoyed it. The food has always been good & fresh, with no issues at all. They’ve recently made some changes to the app that I don’t love, but the recipes have changed and quality has also diminished. Recently, they’ve changed my orders “due to challenges faced by their fulfillment center.” Today when I received my box, part of the produce was already rotten. I’ve had issues with my past several orders, until today I finally just deleted my account. Just not what it used to be. Time to try something new.
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Ccal_pow
