Not delivering orders for a month
To say that I am unimpressed is an understatement. How can a company that only sells meal kits not be able to fulfill orders for over a month but happily take your money and cancel your order last minute. Or like in my last experience send your three random packs of meat that were not in your order and nothing else. Customer support is nonexistent and takes a week for them to respond to you. I dislike hello fresh, but at least your orders come and on time….. do better.
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Lost their trust
Due to a “transition period” from them they are unable to reliably deliver orders. My orders have been arriving late and incomplete. While they do refund you and give you credits this is occurring to frequently use another service instead.
Late and missing ingredients
Their deliveries are always late, kits are now coming with half the ingredients needed, and customer service is impossible to get ahold of. Save yourself a headache and just go to the store.
Unreliable
Blue apron is going through something as I have my order twice in one week messed up. The first time there was an issue internally and they refunded great. This week I got my order. They didn’t even send what I ordered. They sent food for one meal with random ingredients. Their support is terrible. Must be overwhelmed with all the mess ups the must be dealing with. So if you don’t care about your order being constantly messed up and lack of support Blue Apron is for you.
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They just changed things- horrible
They use to send u ingredients organized now they just throw it in a box leaving you an hour of going through everything. They use to send you cards which made it easy now you have to open the app- which closes while cooking. Cutting corners
