Tasty meals, horrible delivery
Most of the meals I receive are awesome - when I actually receive them. Every week there is always some issue. Either the wrong meals arrive, meals are missing, meals are open or leaking, they’re warm, or the newest issue is that they “sell out” of the food I ordered, even though it wasn’t listed as sold out when I ordered it. It’s just a constant battle and headache dealing with it every week.
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Long time customer so worn down with ongoing issues and increasing prices
There’s way too much to get into but I’ll just say that the app is so bad that today I couldn’t even cancel my account. Sunbasket did it for me in the end and then didn’t even ask me why. I think we’ve been customers for 8 years. Maybe longer. I started to prefer the weeks when I had to make time to meal plan, shop, and cook. Less frustrating than the box arriving open with this ridiculous airborne shredded denim insulation giving me an asthma attack.
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They will replace what you order
I’m on a strict diet, part of it is organic produce, it’s the whole reason I joined. Now I figure out they can just replace it with regular produce without any compensation or heads up. They claim they let you know, but that’s just a note in the bag you won’t see until you open it.
Too many missing items
For the price point they make mistakes and they don’t honor their mistakes very well. Their customer service is very, very poor.
Wrong orders
Disability’s don’t allow for food recipes. I ordered heat and eat. I attempted every way to inform the company their websites were frozen. The response was when I asked the bank to stop the payments. I can show you all the food that sits in my refrigerator before I dispose of it. Communication must improve. I have waisted monies and suffered much agony trying to make contact. For these reasons my experience has been a total waist . All gone down the drain. What is the point of having websites and phones that do not work or communicate.
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