Best meal kit
i’ve tried just about every meal kit. I think Marley Spoon is the best for quality and price.
SSoulwhispers
Haven’t fixed missing ingredients
After being a loyal customer of Marley Spoon for years, we decided to stop our subscription last year as every box was turning up with ingredients missing. This defeats the whole point of it, as we couldn’t cook the meals without going to the shops. We decided this month to give it one more go, thinking surely the service must have improved. But no - first box back and two ingredients missing, both recipes unable to be made without turning around and going to the shops late in the evening. Absolutely infuriating given how much they charge.
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Ttiiamet
Meal service is fine. App is terrible
Basic features needed:
- ability to tap on recipes in your basket to view details.
- When closing out a recipe view, do not jump back to the top of the list, forcing me to scroll all the way back down to find where I left off.
- ability to tap on recipes in your basket to view details.
- When closing out a recipe view, do not jump back to the top of the list, forcing me to scroll all the way back down to find where I left off.
RReb8198
Poor service
I was a longtime Marley Spoon customer and genuinely loved the service. The food was consistently excellent, the recipes were interesting, and the variety was better than most meal-kit services I had tried.
Unfortunately, my experience changed dramatically after Marley Spoon notified customers that it was transitioning to a new logistics/operational partner and experiencing delivery disruptions.
For my final order, Marley Spoon notified me before delivery that the two meal selections in my box were unavailable because of a supplier issue. Because I had ordered multiple quantities of those meals, the entire box was effectively unavailable, but I received only a partial credit.
Two days later, a Marley Spoon box was delivered containing insulation and ice packs, but no food.
I contacted customer service repeatedly, explained that I had received an empty box, rejected account credit, requested a full refund, and gave Marley Spoon the opportunity to resolve the issue directly. I did not receive the refund, so I disputed the $99.79 charge with American Express.
Marley Spoon then contested the dispute by providing proof that the package had been delivered, even though I had never disputed that a box arrived. The issue was that the food was not inside it.
I still believe Marley Spoon offers excellent meals and great options when the service works. But based on how this known logistics problem was handled, customers should be aware that delivery failures may be compounded by extremely poor customer-service resolution when something goes wrong.
For a meal-delivery service, reliability matters. And when reliability fails, the company’s response matters even more. In my case, both failed.
Buyers should understand what they are paying for, what may or may not arrive, and how difficult reimbursement may be when Marley Spoon makes a fulfillment mistake.
Unfortunately, my experience changed dramatically after Marley Spoon notified customers that it was transitioning to a new logistics/operational partner and experiencing delivery disruptions.
For my final order, Marley Spoon notified me before delivery that the two meal selections in my box were unavailable because of a supplier issue. Because I had ordered multiple quantities of those meals, the entire box was effectively unavailable, but I received only a partial credit.
Two days later, a Marley Spoon box was delivered containing insulation and ice packs, but no food.
I contacted customer service repeatedly, explained that I had received an empty box, rejected account credit, requested a full refund, and gave Marley Spoon the opportunity to resolve the issue directly. I did not receive the refund, so I disputed the $99.79 charge with American Express.
Marley Spoon then contested the dispute by providing proof that the package had been delivered, even though I had never disputed that a box arrived. The issue was that the food was not inside it.
I still believe Marley Spoon offers excellent meals and great options when the service works. But based on how this known logistics problem was handled, customers should be aware that delivery failures may be compounded by extremely poor customer-service resolution when something goes wrong.
For a meal-delivery service, reliability matters. And when reliability fails, the company’s response matters even more. In my case, both failed.
Buyers should understand what they are paying for, what may or may not arrive, and how difficult reimbursement may be when Marley Spoon makes a fulfillment mistake.
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AAGST613
App crashing at startup
iPhone 17 Pro Max. IOS 27.0.1. Latest version of Marley Spoon App as App Store has no updates.Marley Spoon intro logo screen starts up, and promptly disappears.
Generally app is a 3 or 4 with some issues with useability, but needs to be a 1 if it doesn’t work..
Update: the developers have fixed the issue and it works perfectly! Very responsive team, thank you!
Generally app is a 3 or 4 with some issues with useability, but needs to be a 1 if it doesn’t work..
Update: the developers have fixed the issue and it works perfectly! Very responsive team, thank you!
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SHSteve H6
