Repeated fulfillment failures and useless credits
I canceled Marley Spoon after weeks of delivery and fulfillment problems, including delays, missing ingredients, substitutions, incomplete meals, and painfully slow customer service.
The final straw was my last box. It was supposed to contain 8 meals. Marley Spoon contacted me beforehand saying 2 meals would be unavailable and issued account credit for them, so I expected the remaining 6 meals. The box arrived with only 4. They failed to even notify me that two additional meals were missing.
Even worse, their standard solution throughout all of these problems has been account credit toward future orders. My final box was actually purchased using credits I had accumulated because of problems with previous paid boxes—and even THAT box arrived substantially incomplete.
Credits are not meaningful compensation when customers are repeatedly having problems with the service they are being asked to order from again.
I have spent far too much time reporting issues, waiting for responses, and trying to get orders I already paid for properly fulfilled. I canceled because I completely lost confidence in Marley Spoon’s ability to reliably deliver what I ordered.
At this point, I don’t want more credits. I want the money I actually paid for my previous failed orders refunded.
Meal delivery is supposed to save time and make life easier. Marley Spoon accomplished the exact opposite.
The final straw was my last box. It was supposed to contain 8 meals. Marley Spoon contacted me beforehand saying 2 meals would be unavailable and issued account credit for them, so I expected the remaining 6 meals. The box arrived with only 4. They failed to even notify me that two additional meals were missing.
Even worse, their standard solution throughout all of these problems has been account credit toward future orders. My final box was actually purchased using credits I had accumulated because of problems with previous paid boxes—and even THAT box arrived substantially incomplete.
Credits are not meaningful compensation when customers are repeatedly having problems with the service they are being asked to order from again.
I have spent far too much time reporting issues, waiting for responses, and trying to get orders I already paid for properly fulfilled. I canceled because I completely lost confidence in Marley Spoon’s ability to reliably deliver what I ordered.
At this point, I don’t want more credits. I want the money I actually paid for my previous failed orders refunded.
Meal delivery is supposed to save time and make life easier. Marley Spoon accomplished the exact opposite.
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Response from developer
Hi there, thanks for reaching out and for rating our service. Our sincere apologies for the experiences that you've had. Please reach out to our customer care team so that we can issue a refund for the deliveries that couldn't be used. Rest assured that we are doing everything to improve the current production issues. We look forward to hearing from you. Kind regards.
Broken
They have switched something and now don’t send all the ingredients for a recipe. When you ask to have the recipe refunded they refund individual ingredients and leave you with half of a recipe.
Not the best
The premade microwaveable dinners are not that good, and I had constant problems with the wrong items being delivered or being inedible. It didn’t help that FedEx delivered my boxes late several times, and often in terrible condition. Customer service was not particularly helpful, and sent me form letter answers which did not address my concerns. When I responded, they ghosted me.
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Vibe coded by 8th graders.
Does the team have any product people? Try to “invite a friend”. You can type in their name and email. Bleh. Or create a shareable link. But when you create the link, you can’t copy it. It’s there. You can tap it but that only leads you to canceling it. This is insanitary.
Need to optimize app for iPad
It is super annoying to open this app in iPad and have it force you to vertical orientation. The iPad app needs to be optimized for horizontal - since that is the way that everyone using an iPad case with keypad uses the device. Shocking that this has not been corrected by now. Otherwise the app performs fine.
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New Font is too Small
The font with the recipe instructions is too small. Please go back to the way it was or give us options to make it bigger.
Loyal, but don’t push me
The food and recipes are fine, but the last 2 times this app has updated, the function for “start cooking”, where each slide in the recipe is supposed to load, doesn’t. I have the latest iOS and a compatible phone so it’s not that, the app updates need better testing.
Awful App Upgrade
The new app update is completely useless… constantly freezing and having to start from scratch again. I’ve ended up giving up and gone to HelloFresh. Classic ‘if it ain’t broke, don’t fix it’
Scam
I ordered a box of 21 meals and it was missing every single main ingredient and I ordered rest meals that they just didn’t give me. Save your money
Only portrait mode. Website is better.
I wanted to like this app but who uses their iPad in portrait mode in the kitchen? This makes the website more appropriate in this case.
Payment options suck
The service was great for a long time then they changed payment processing and I use a dedicated card for this and it fails every time now. Customer service never gets back to you. Still waiting and it’s been two months. They need to offer pay ahead so I can choose to pay as I’m selecting my meals what payment I want to use. They always canceled my order before I could reach out which was less than 24hrs.
After they changed payment processing they stopped delivering the same. The box I got last week had all rotten produce.
Needless to say canceled.
After they changed payment processing they stopped delivering the same. The box I got last week had all rotten produce.
Needless to say canceled.
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Annoyed
Gave me a 30 second un skippable AD on YouTube
If I could give 0 stars I would…
Horrible!! Could care less that my box arrived completely opened, “insulation” bag wide open, one and only ice pack melted, liquids leaking, meats warm, and produce smashed. I was concerned about feeding my family unsafe food and giving us food poisoning. This company took forever to respond to emails and when they did, the response was beating around the bush, so I’d reply, wait two weeks for a pointless response, and the circle keeps going. The two times I called, after explaining what the issue was, I was hung up on. One of those times they reached out with a follow up email but useless same irritating pointless BS as before! I paid $180 for rotten food that I literally walked right out to the dumpster. This horrible company should be ashamed operating like this!! It hurts my heart thinking of all the less fortunate people out there that don’t know where there next meal is coming from and there is so much wasted food daily. DO BETTER!!! BE BETTER!! Or find a different profession because you are lacking in soooo many departments here, two if them being empathy and common curtesy!!
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Response from developer
Hi Kenni, thanks for your feedback. We're terribly sorry for the expreince that you've had with your delivery and our service, this is not what we strive to provide. Rest assured that your feedback has been shared internally with our team. If you still require any assistance, please don't hesitate to reach out to our team via chat, Facebook chat, email, or phone. Kind regards.
The “Start Cooking” button is broken
On both iPhone and iPad the start cooking step-by-step instructions no longer work.
And while I possibly have your attention, the landscape view for this app only works part of the time
And while I possibly have your attention, the landscape view for this app only works part of the time
Improve the app pls
I’ve been using this service for years and overall the positives outweigh the negatives. However, the app has serious usability issues that the recent update has made worse.
When browsing and selecting weekly recipes on my phone, I need to be able to do three things on the SAME screen:
1. See my current recipe selections
2. Click into those recipes to view recipe details
3. Delete or swap recipes easily
INSTEAD the app is currently designed so that:
1. To view my selections, I must click through TWO separate screens (Market → Save screen)
2. Once I’m on the Save screen, the recipes aren’t even clickable
3. If I want to check any recipe details, I have to go back two screens and scroll through the entire recipe list to find it again
This makes the basic workflow of choosing recipes incredibly frustrating. Please, please consolidate these functions onto one screen.
When browsing and selecting weekly recipes on my phone, I need to be able to do three things on the SAME screen:
1. See my current recipe selections
2. Click into those recipes to view recipe details
3. Delete or swap recipes easily
INSTEAD the app is currently designed so that:
1. To view my selections, I must click through TWO separate screens (Market → Save screen)
2. Once I’m on the Save screen, the recipes aren’t even clickable
3. If I want to check any recipe details, I have to go back two screens and scroll through the entire recipe list to find it again
This makes the basic workflow of choosing recipes incredibly frustrating. Please, please consolidate these functions onto one screen.
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Response from developer
Hi! Thank you for your feedback! We went ahead and shared your improvement suggestions with our digital team for further evaluation. We apologize for any inconvenience caused. If you require assistance, don't hesitate to contact our customer care team directly. Regards!
Delivery a common disaster but good when you get it
I’ve used Marley Spoon off and on over the last few years and issues with delivery and consistency of delivery is always the number one problem. I rarely have this problem with other meal box providers like Hungry root, but Marley Spoon seems to not be able to get their stuff together. It’s a shame because some of my favorite recipes have come from Marley Spoon, but they are too happy to take your $100 every week and send your box to who knows where every so often.
I just restarted the service after almost 3 years without it, and I’m having issues once again. I’ve reached out several times over the last 3 days and no one has replied. Yikes.
I just restarted the service after almost 3 years without it, and I’m having issues once again. I’ve reached out several times over the last 3 days and no one has replied. Yikes.
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OrderLate. Wasn’t Great. Left Irate.
My first Marley Spoon box was a complete miss. The delivery showed up after the cutoff window — I have the timestamp to prove it — yet the company insists it was “on time” without providing any evidence of their own.
The ingredients had labels, but nothing tied them to the actual recipes. No grouping, no color coding, no logical organization. Trying to cook a meal felt like a scavenger hunt with missing pieces, and the recipe cards I needed weren’t even included. I couldn’t make a single dish.
Customer support responded with a sugary tone, but absolutely no substance. Every time I asked a direct question, they dodged it and repeated the same talking points. Not one of my specific concerns was addressed.
I even filed a BBB complaint. The company responded twice with nearly identical copy-and-paste replies, and the case ultimately closed as unresolved due to their refusal to answer the actual issues raised.
Bottom line: I paid for meals I couldn’t cook and got customer service that sidesteps real problems. There’s potential here, but the execution and accountability need serious improvement.
The ingredients had labels, but nothing tied them to the actual recipes. No grouping, no color coding, no logical organization. Trying to cook a meal felt like a scavenger hunt with missing pieces, and the recipe cards I needed weren’t even included. I couldn’t make a single dish.
Customer support responded with a sugary tone, but absolutely no substance. Every time I asked a direct question, they dodged it and repeated the same talking points. Not one of my specific concerns was addressed.
I even filed a BBB complaint. The company responded twice with nearly identical copy-and-paste replies, and the case ultimately closed as unresolved due to their refusal to answer the actual issues raised.
Bottom line: I paid for meals I couldn’t cook and got customer service that sidesteps real problems. There’s potential here, but the execution and accountability need serious improvement.
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WORST CUSTOMER SERVICE
Our first box delivery was short, I order 12 meals and they only delivered 9. I tried calling but the phone number they post is totally bogus cause it’s a machine telling to email or use the app. I did both. No response for almost a week. I finally get an email after multiple follow up emails. For missing 3 meals, they’re giving me credit for $15 which doesn’t cover the 3 missing meals. I paused my subscription but they send another box anyway. Since I didn’t pick the meals, they randomly picked for me but didn’t pay attention to our gluten and dairy allergies. I sent an email asking for our money back, no response. Unreal, DO NOT WASTE YOUR MONEY HERE.
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Wanted to like them
Too many boxes arriving with wrong ingredients or arriving warm. Support was very slow and unhelpful in resolving issues. Meals themselves were tasty so it was unfortunate to have to cancel.
Marley Learn Fairness
This company ‘started out’ a good choice. By the 3rd meal we were not only missing things; they contracted amnesia! They couldn’t remember we paid and existed but the food was missing the day that it was scheduled to deliver. Not only that, the delivery service would say it was never scheduled for their truck. (Sigh) Yes the selections were good but the problems we continue to express—AI never answered our complaints. So we said enough is enough. Bye-bye Marley.
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