Best meal kit
i’ve tried just about every meal kit. I think Marley Spoon is the best for quality and price.
Haven’t fixed missing ingredients
After being a loyal customer of Marley Spoon for years, we decided to stop our subscription last year as every box was turning up with ingredients missing. This defeats the whole point of it, as we couldn’t cook the meals without going to the shops. We decided this month to give it one more go, thinking surely the service must have improved. But no - first box back and two ingredients missing, both recipes unable to be made without turning around and going to the shops late in the evening. Absolutely infuriating given how much they charge.
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Meal service is fine. App is terrible
Basic features needed:
- ability to tap on recipes in your basket to view details.
- When closing out a recipe view, do not jump back to the top of the list, forcing me to scroll all the way back down to find where I left off.
- ability to tap on recipes in your basket to view details.
- When closing out a recipe view, do not jump back to the top of the list, forcing me to scroll all the way back down to find where I left off.
Poor service
I was a longtime Marley Spoon customer and genuinely loved the service. The food was consistently excellent, the recipes were interesting, and the variety was better than most meal-kit services I had tried.
Unfortunately, my experience changed dramatically after Marley Spoon notified customers that it was transitioning to a new logistics/operational partner and experiencing delivery disruptions.
For my final order, Marley Spoon notified me before delivery that the two meal selections in my box were unavailable because of a supplier issue. Because I had ordered multiple quantities of those meals, the entire box was effectively unavailable, but I received only a partial credit.
Two days later, a Marley Spoon box was delivered containing insulation and ice packs, but no food.
I contacted customer service repeatedly, explained that I had received an empty box, rejected account credit, requested a full refund, and gave Marley Spoon the opportunity to resolve the issue directly. I did not receive the refund, so I disputed the $99.79 charge with American Express.
Marley Spoon then contested the dispute by providing proof that the package had been delivered, even though I had never disputed that a box arrived. The issue was that the food was not inside it.
I still believe Marley Spoon offers excellent meals and great options when the service works. But based on how this known logistics problem was handled, customers should be aware that delivery failures may be compounded by extremely poor customer-service resolution when something goes wrong.
For a meal-delivery service, reliability matters. And when reliability fails, the company’s response matters even more. In my case, both failed.
Buyers should understand what they are paying for, what may or may not arrive, and how difficult reimbursement may be when Marley Spoon makes a fulfillment mistake.
Unfortunately, my experience changed dramatically after Marley Spoon notified customers that it was transitioning to a new logistics/operational partner and experiencing delivery disruptions.
For my final order, Marley Spoon notified me before delivery that the two meal selections in my box were unavailable because of a supplier issue. Because I had ordered multiple quantities of those meals, the entire box was effectively unavailable, but I received only a partial credit.
Two days later, a Marley Spoon box was delivered containing insulation and ice packs, but no food.
I contacted customer service repeatedly, explained that I had received an empty box, rejected account credit, requested a full refund, and gave Marley Spoon the opportunity to resolve the issue directly. I did not receive the refund, so I disputed the $99.79 charge with American Express.
Marley Spoon then contested the dispute by providing proof that the package had been delivered, even though I had never disputed that a box arrived. The issue was that the food was not inside it.
I still believe Marley Spoon offers excellent meals and great options when the service works. But based on how this known logistics problem was handled, customers should be aware that delivery failures may be compounded by extremely poor customer-service resolution when something goes wrong.
For a meal-delivery service, reliability matters. And when reliability fails, the company’s response matters even more. In my case, both failed.
Buyers should understand what they are paying for, what may or may not arrive, and how difficult reimbursement may be when Marley Spoon makes a fulfillment mistake.
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App crashing at startup
iPhone 17 Pro Max. IOS 27.0.1. Latest version of Marley Spoon App as App Store has no updates.Marley Spoon intro logo screen starts up, and promptly disappears.
Generally app is a 3 or 4 with some issues with useability, but needs to be a 1 if it doesn’t work..
Update: the developers have fixed the issue and it works perfectly! Very responsive team, thank you!
Generally app is a 3 or 4 with some issues with useability, but needs to be a 1 if it doesn’t work..
Update: the developers have fixed the issue and it works perfectly! Very responsive team, thank you!
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App crashes
Even after the latest update the app won’t open.
Crashes with iOS 27
I’ve used the Marley Spoon app for years and I’m very pleased with it. However, I just updated to iOS 27 and now it crashes every time I try to use it.
Absturz nach dem letzen App Update für iOS 27
Aber ansonsten seit vielen Jahren top!
App crash won’t open
iOS 27.0.1
Food doesn’t get delivered
Two weeks in a row food was marked as delivered but nothing there. DO NOT USE SCAM APP
From great to average
Marley spoon recipes are great and it used to be super easy - however now you just get a bunch of food and have to sort through everything and find the ingredients yourself so most of the time save is lost
Terrible Quality, Terrible Service
Constantly missing ingredients (even the main proteins!) and the ingredients that do arrive are poor quality. They sometimes offer a very small discount but it doesn’t cover the cost and inconvenience of getting the ingredient yourself. Honestly this service has made my life more difficult and the whole experience has been a disappointment. I’ve never received a correct shipment. The shipments themselves are often late.
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Martha Stewart still stealing from us, now with Marley Spoon
They were great for the first few months and fell apart since. They will reimburse you for missing ingredients but it doesn’t cover the actual cost of purchase. Late deliveries and missing food is a constant battle.
App good. Service bad
I keep ordering 26 items per box, 20 meals, 6 market items. I keep receiving about half the items I order due to “supply constraints”. Then I have to email support about missing items and they give me $30 credit. Like I’m missing $100 worth of food, but hey, here is $30 for your troubles. And then that $30 is credit, so you need to buy another box to get any use out of it. And go figure, next box has the same issue. Order is never fulfilled 100%. Maybe smaller boxes arrive without issue. But then don’t offer an 18 meal box when you cannot fulfill 18 meals. Don’t let me add more meals when you cannot fulfill those meals.
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Once great now who. Knows
The last three weeks have been less than half of the order ingredients and the half that does arrive is damaged and spoiled with packages haphazardly thrown together and spilling the customer service is horrendous and the same automated response of an unforeseen issue can’t really be unforeseen if it’s been the same pattern for a month the service has been dwindling for some time now it’s definitely time for a change
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This service is fraud
Don’t bother
Poor communication
I didn’t get what I ordered….twice! Then…when I paused it….they kept sending. No number to talk to in support. Food is fine though. Seems short staffed. Not sure
Too Many Issues, Do Not Recommend
I was a raving fan of Marley Spoon for more than five years, essentially since the company was getting started, and I’ve watched it grow tremendously over that time. Unfortunately, I’ve also watched the quality of its operations and customer service decline to the point where I finally cancelled my subscription.
Over the years, I have experienced just about every issue you could imagine from a meal-kit delivery service: wrong recipes, missing ingredients, spoiled or moldy food, delivery delays, incorrect items, billing issues, overcharging, and promised credits that were never actually applied. I kept giving Marley Spoon the benefit of the doubt because I genuinely loved the service and wanted to remain a customer. I kept telling myself things would improve. Instead, they progressively got worse.
The final straw for my family was receiving an entire box of meals that we did not order. Not one incorrect meal, the entire shipment was wrong!! Making matters worse is how extraordinarily difficult it has become to get meaningful customer service and in contact with a human representative. Trying to reach someone by phone often means dealing with automated/AI systems that send you through a loop without actually resolving the problem. Email support hasn’t been much better; in my experience, responses can take days or even until the following week. When you’re dealing with spoiled food, an incorrect delivery, or a billing problem, waiting that long for assistance is simply unacceptable.
I’m also extremely concerned about the billing discrepancies I discovered. After reviewing my credit card statements from approximately the past year and comparing them with the charges amounts displayed in the Marley Spoon app/account, I found multiple instances where the amount charged to my credit card did not appear to match what was shown by Marley Spoon. There were also occasions when I reported spoiled or moldy ingredients and was told I would receive an account credit, only to later discover that the expected credit had not been applied.
For a subscription service that charges customers, there needs to be absolute transparency and accuracy when it comes to billing. What makes this especially disappointing is that I wasn’t a customer for a few weeks or a few months. I stayed with Marley Spoon for more than five years. I remained loyal through countless mistakes because, when everything went right, I genuinely enjoyed the meals. But eventually loyalty has to go both ways.
I have now cancelled my subscription and moved to a competing meal-kit service, and so far the difference in reliability and customer service has been significant, like day and night.
Marley Spoon has a good concept and some genuinely great recipes, but the complete operational failure problems, lack of accessible customer support, repeated fulfillment issues, and my concerns regarding billing ultimately made the service impossible for me to continue using.
After five years of being one of their biggest fans, Marley Spoon has permanently lost my business. And frankly, if I were Martha, I would be embarrassed to have my name associated with the customer experience this company is currently providing.
Over the years, I have experienced just about every issue you could imagine from a meal-kit delivery service: wrong recipes, missing ingredients, spoiled or moldy food, delivery delays, incorrect items, billing issues, overcharging, and promised credits that were never actually applied. I kept giving Marley Spoon the benefit of the doubt because I genuinely loved the service and wanted to remain a customer. I kept telling myself things would improve. Instead, they progressively got worse.
The final straw for my family was receiving an entire box of meals that we did not order. Not one incorrect meal, the entire shipment was wrong!! Making matters worse is how extraordinarily difficult it has become to get meaningful customer service and in contact with a human representative. Trying to reach someone by phone often means dealing with automated/AI systems that send you through a loop without actually resolving the problem. Email support hasn’t been much better; in my experience, responses can take days or even until the following week. When you’re dealing with spoiled food, an incorrect delivery, or a billing problem, waiting that long for assistance is simply unacceptable.
I’m also extremely concerned about the billing discrepancies I discovered. After reviewing my credit card statements from approximately the past year and comparing them with the charges amounts displayed in the Marley Spoon app/account, I found multiple instances where the amount charged to my credit card did not appear to match what was shown by Marley Spoon. There were also occasions when I reported spoiled or moldy ingredients and was told I would receive an account credit, only to later discover that the expected credit had not been applied.
For a subscription service that charges customers, there needs to be absolute transparency and accuracy when it comes to billing. What makes this especially disappointing is that I wasn’t a customer for a few weeks or a few months. I stayed with Marley Spoon for more than five years. I remained loyal through countless mistakes because, when everything went right, I genuinely enjoyed the meals. But eventually loyalty has to go both ways.
I have now cancelled my subscription and moved to a competing meal-kit service, and so far the difference in reliability and customer service has been significant, like day and night.
Marley Spoon has a good concept and some genuinely great recipes, but the complete operational failure problems, lack of accessible customer support, repeated fulfillment issues, and my concerns regarding billing ultimately made the service impossible for me to continue using.
After five years of being one of their biggest fans, Marley Spoon has permanently lost my business. And frankly, if I were Martha, I would be embarrassed to have my name associated with the customer experience this company is currently providing.
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Do not use
Marley spoon was really great until recently. I have used them for about 3 years, and until a few weeks ago I was very happy. Then something happened, unclear what. Incomplete meals, late deliveries, no way to contact customer service, and laughable refunds have made this service unacceptable. Please save your money and use someone else.
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Repeated fulfillment failures and useless credits
I canceled Marley Spoon after weeks of delivery and fulfillment problems, including delays, missing ingredients, substitutions, incomplete meals, and painfully slow customer service.
The final straw was my last box. It was supposed to contain 8 meals. Marley Spoon contacted me beforehand saying 2 meals would be unavailable and issued account credit for them, so I expected the remaining 6 meals. The box arrived with only 4. They failed to even notify me that two additional meals were missing.
Even worse, their standard solution throughout all of these problems has been account credit toward future orders. My final box was actually purchased using credits I had accumulated because of problems with previous paid boxes—and even THAT box arrived substantially incomplete.
Credits are not meaningful compensation when customers are repeatedly having problems with the service they are being asked to order from again.
I have spent far too much time reporting issues, waiting for responses, and trying to get orders I already paid for properly fulfilled. I canceled because I completely lost confidence in Marley Spoon’s ability to reliably deliver what I ordered.
At this point, I don’t want more credits. I want the money I actually paid for my previous failed orders refunded.
Meal delivery is supposed to save time and make life easier. Marley Spoon accomplished the exact opposite.
The final straw was my last box. It was supposed to contain 8 meals. Marley Spoon contacted me beforehand saying 2 meals would be unavailable and issued account credit for them, so I expected the remaining 6 meals. The box arrived with only 4. They failed to even notify me that two additional meals were missing.
Even worse, their standard solution throughout all of these problems has been account credit toward future orders. My final box was actually purchased using credits I had accumulated because of problems with previous paid boxes—and even THAT box arrived substantially incomplete.
Credits are not meaningful compensation when customers are repeatedly having problems with the service they are being asked to order from again.
I have spent far too much time reporting issues, waiting for responses, and trying to get orders I already paid for properly fulfilled. I canceled because I completely lost confidence in Marley Spoon’s ability to reliably deliver what I ordered.
At this point, I don’t want more credits. I want the money I actually paid for my previous failed orders refunded.
Meal delivery is supposed to save time and make life easier. Marley Spoon accomplished the exact opposite.
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