From great to average
Marley spoon recipes are great and it used to be super easy - however now you just get a bunch of food and have to sort through everything and find the ingredients yourself so most of the time save is lost
Martha Stewart still stealing from us, now with Marley Spoon
They were great for the first few months and fell apart since. They will reimburse you for missing ingredients but it doesn’t cover the actual cost of purchase. Late deliveries and missing food is a constant battle.
App good. Service bad
I keep ordering 26 items per box, 20 meals, 6 market items. I keep receiving about half the items I order due to “supply constraints”. Then I have to email support about missing items and they give me $30 credit. Like I’m missing $100 worth of food, but hey, here is $30 for your troubles. And then that $30 is credit, so you need to buy another box to get any use out of it. And go figure, next box has the same issue. Order is never fulfilled 100%. Maybe smaller boxes arrive without issue. But then don’t offer an 18 meal box when you cannot fulfill 18 meals. Don’t let me add more meals when you cannot fulfill those meals.
Show more
Once great now who. Knows
The last three weeks have been less than half of the order ingredients and the half that does arrive is damaged and spoiled with packages haphazardly thrown together and spilling the customer service is horrendous and the same automated response of an unforeseen issue can’t really be unforeseen if it’s been the same pattern for a month the service has been dwindling for some time now it’s definitely time for a change
Show more
This service is fraud
Don’t bother
Poor communication
I didn’t get what I ordered….twice! Then…when I paused it….they kept sending. No number to talk to in support. Food is fine though. Seems short staffed. Not sure
Too Many Issues, Do Not Recommend
I was a raving fan of Marley Spoon for more than five years, essentially since the company was getting started, and I’ve watched it grow tremendously over that time. Unfortunately, I’ve also watched the quality of its operations and customer service decline to the point where I finally cancelled my subscription.
Over the years, I have experienced just about every issue you could imagine from a meal-kit delivery service: wrong recipes, missing ingredients, spoiled or moldy food, delivery delays, incorrect items, billing issues, overcharging, and promised credits that were never actually applied. I kept giving Marley Spoon the benefit of the doubt because I genuinely loved the service and wanted to remain a customer. I kept telling myself things would improve. Instead, they progressively got worse.
The final straw for my family was receiving an entire box of meals that we did not order. Not one incorrect meal, the entire shipment was wrong!! Making matters worse is how extraordinarily difficult it has become to get meaningful customer service and in contact with a human representative. Trying to reach someone by phone often means dealing with automated/AI systems that send you through a loop without actually resolving the problem. Email support hasn’t been much better; in my experience, responses can take days or even until the following week. When you’re dealing with spoiled food, an incorrect delivery, or a billing problem, waiting that long for assistance is simply unacceptable.
I’m also extremely concerned about the billing discrepancies I discovered. After reviewing my credit card statements from approximately the past year and comparing them with the charges amounts displayed in the Marley Spoon app/account, I found multiple instances where the amount charged to my credit card did not appear to match what was shown by Marley Spoon. There were also occasions when I reported spoiled or moldy ingredients and was told I would receive an account credit, only to later discover that the expected credit had not been applied.
For a subscription service that charges customers, there needs to be absolute transparency and accuracy when it comes to billing. What makes this especially disappointing is that I wasn’t a customer for a few weeks or a few months. I stayed with Marley Spoon for more than five years. I remained loyal through countless mistakes because, when everything went right, I genuinely enjoyed the meals. But eventually loyalty has to go both ways.
I have now cancelled my subscription and moved to a competing meal-kit service, and so far the difference in reliability and customer service has been significant, like day and night.
Marley Spoon has a good concept and some genuinely great recipes, but the complete operational failure problems, lack of accessible customer support, repeated fulfillment issues, and my concerns regarding billing ultimately made the service impossible for me to continue using.
After five years of being one of their biggest fans, Marley Spoon has permanently lost my business. And frankly, if I were Martha, I would be embarrassed to have my name associated with the customer experience this company is currently providing.
Over the years, I have experienced just about every issue you could imagine from a meal-kit delivery service: wrong recipes, missing ingredients, spoiled or moldy food, delivery delays, incorrect items, billing issues, overcharging, and promised credits that were never actually applied. I kept giving Marley Spoon the benefit of the doubt because I genuinely loved the service and wanted to remain a customer. I kept telling myself things would improve. Instead, they progressively got worse.
The final straw for my family was receiving an entire box of meals that we did not order. Not one incorrect meal, the entire shipment was wrong!! Making matters worse is how extraordinarily difficult it has become to get meaningful customer service and in contact with a human representative. Trying to reach someone by phone often means dealing with automated/AI systems that send you through a loop without actually resolving the problem. Email support hasn’t been much better; in my experience, responses can take days or even until the following week. When you’re dealing with spoiled food, an incorrect delivery, or a billing problem, waiting that long for assistance is simply unacceptable.
I’m also extremely concerned about the billing discrepancies I discovered. After reviewing my credit card statements from approximately the past year and comparing them with the charges amounts displayed in the Marley Spoon app/account, I found multiple instances where the amount charged to my credit card did not appear to match what was shown by Marley Spoon. There were also occasions when I reported spoiled or moldy ingredients and was told I would receive an account credit, only to later discover that the expected credit had not been applied.
For a subscription service that charges customers, there needs to be absolute transparency and accuracy when it comes to billing. What makes this especially disappointing is that I wasn’t a customer for a few weeks or a few months. I stayed with Marley Spoon for more than five years. I remained loyal through countless mistakes because, when everything went right, I genuinely enjoyed the meals. But eventually loyalty has to go both ways.
I have now cancelled my subscription and moved to a competing meal-kit service, and so far the difference in reliability and customer service has been significant, like day and night.
Marley Spoon has a good concept and some genuinely great recipes, but the complete operational failure problems, lack of accessible customer support, repeated fulfillment issues, and my concerns regarding billing ultimately made the service impossible for me to continue using.
After five years of being one of their biggest fans, Marley Spoon has permanently lost my business. And frankly, if I were Martha, I would be embarrassed to have my name associated with the customer experience this company is currently providing.
Show more
Do not use
Marley spoon was really great until recently. I have used them for about 3 years, and until a few weeks ago I was very happy. Then something happened, unclear what. Incomplete meals, late deliveries, no way to contact customer service, and laughable refunds have made this service unacceptable. Please save your money and use someone else.
Show more
Repeated fulfillment failures and useless credits
I canceled Marley Spoon after weeks of delivery and fulfillment problems, including delays, missing ingredients, substitutions, incomplete meals, and painfully slow customer service.
The final straw was my last box. It was supposed to contain 8 meals. Marley Spoon contacted me beforehand saying 2 meals would be unavailable and issued account credit for them, so I expected the remaining 6 meals. The box arrived with only 4. They failed to even notify me that two additional meals were missing.
Even worse, their standard solution throughout all of these problems has been account credit toward future orders. My final box was actually purchased using credits I had accumulated because of problems with previous paid boxes—and even THAT box arrived substantially incomplete.
Credits are not meaningful compensation when customers are repeatedly having problems with the service they are being asked to order from again.
I have spent far too much time reporting issues, waiting for responses, and trying to get orders I already paid for properly fulfilled. I canceled because I completely lost confidence in Marley Spoon’s ability to reliably deliver what I ordered.
At this point, I don’t want more credits. I want the money I actually paid for my previous failed orders refunded.
Meal delivery is supposed to save time and make life easier. Marley Spoon accomplished the exact opposite.
The final straw was my last box. It was supposed to contain 8 meals. Marley Spoon contacted me beforehand saying 2 meals would be unavailable and issued account credit for them, so I expected the remaining 6 meals. The box arrived with only 4. They failed to even notify me that two additional meals were missing.
Even worse, their standard solution throughout all of these problems has been account credit toward future orders. My final box was actually purchased using credits I had accumulated because of problems with previous paid boxes—and even THAT box arrived substantially incomplete.
Credits are not meaningful compensation when customers are repeatedly having problems with the service they are being asked to order from again.
I have spent far too much time reporting issues, waiting for responses, and trying to get orders I already paid for properly fulfilled. I canceled because I completely lost confidence in Marley Spoon’s ability to reliably deliver what I ordered.
At this point, I don’t want more credits. I want the money I actually paid for my previous failed orders refunded.
Meal delivery is supposed to save time and make life easier. Marley Spoon accomplished the exact opposite.
Show more
Response from developer
Hi there, thanks for reaching out and for rating our service. Our sincere apologies for the experiences that you've had. Please reach out to our customer care team so that we can issue a refund for the deliveries that couldn't be used. Rest assured that we are doing everything to improve the current production issues. We look forward to hearing from you. Kind regards.
Broken
They have switched something and now don’t send all the ingredients for a recipe. When you ask to have the recipe refunded they refund individual ingredients and leave you with half of a recipe.
Not the best
The premade microwaveable dinners are not that good, and I had constant problems with the wrong items being delivered or being inedible. It didn’t help that FedEx delivered my boxes late several times, and often in terrible condition. Customer service was not particularly helpful, and sent me form letter answers which did not address my concerns. When I responded, they ghosted me.
Show more
Vibe coded by 8th graders.
Does the team have any product people? Try to “invite a friend”. You can type in their name and email. Bleh. Or create a shareable link. But when you create the link, you can’t copy it. It’s there. You can tap it but that only leads you to canceling it. This is insanitary.
Need to optimize app for iPad
It is super annoying to open this app in iPad and have it force you to vertical orientation. The iPad app needs to be optimized for horizontal - since that is the way that everyone using an iPad case with keypad uses the device. Shocking that this has not been corrected by now. Otherwise the app performs fine.
Show more
New Font is too Small
The font with the recipe instructions is too small. Please go back to the way it was or give us options to make it bigger.
Loyal, but don’t push me
The food and recipes are fine, but the last 2 times this app has updated, the function for “start cooking”, where each slide in the recipe is supposed to load, doesn’t. I have the latest iOS and a compatible phone so it’s not that, the app updates need better testing.
Awful App Upgrade
The new app update is completely useless… constantly freezing and having to start from scratch again. I’ve ended up giving up and gone to HelloFresh. Classic ‘if it ain’t broke, don’t fix it’
Scam
I ordered a box of 21 meals and it was missing every single main ingredient and I ordered rest meals that they just didn’t give me. Save your money
Only portrait mode. Website is better.
I wanted to like this app but who uses their iPad in portrait mode in the kitchen? This makes the website more appropriate in this case.
Payment options suck
The service was great for a long time then they changed payment processing and I use a dedicated card for this and it fails every time now. Customer service never gets back to you. Still waiting and it’s been two months. They need to offer pay ahead so I can choose to pay as I’m selecting my meals what payment I want to use. They always canceled my order before I could reach out which was less than 24hrs.
After they changed payment processing they stopped delivering the same. The box I got last week had all rotten produce.
Needless to say canceled.
After they changed payment processing they stopped delivering the same. The box I got last week had all rotten produce.
Needless to say canceled.
Show more
Annoyed
Gave me a 30 second un skippable AD on YouTube
