Not delivering orders for a month
To say that I am unimpressed is an understatement. How can a company that only sells meal kits not be able to fulfill orders for over a month but happily take your money and cancel your order last minute. Or like in my last experience send your three random packs of meat that were not in your order and nothing else. Customer support is nonexistent and takes a week for them to respond to you. I dislike hello fresh, but at least your orders come and on time….. do better.
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Lost their trust
Due to a “transition period” from them they are unable to reliably deliver orders. My orders have been arriving late and incomplete. While they do refund you and give you credits this is occurring to frequently use another service instead.
Late and missing ingredients
Their deliveries are always late, kits are now coming with half the ingredients needed, and customer service is impossible to get ahold of. Save yourself a headache and just go to the store.
Unreliable
Blue apron is going through something as I have my order twice in one week messed up. The first time there was an issue internally and they refunded great. This week I got my order. They didn’t even send what I ordered. They sent food for one meal with random ingredients. Their support is terrible. Must be overwhelmed with all the mess ups the must be dealing with. So if you don’t care about your order being constantly messed up and lack of support Blue Apron is for you.
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They just changed things- horrible
They use to send u ingredients organized now they just throw it in a box leaving you an hour of going through everything. They use to send you cards which made it easy now you have to open the app- which closes while cooking. Cutting corners
Very inconvenient to make changes
It used to be simple now it’s too many steps I’ve had blue apron for years but if I ever switched to another service this would be the reason
Choose something else
Long time subscriber, from around 2015, just canceled it. Quality changed drastically on all levels from deliveries to packaging to produce. Missing produce and meat in EVERY order, from small knick-knacks to protein options. Rotten vegetables. Horrible packaging for sauces and spices, spilled all over your order. Randomly canceled deliveries (had two out of three deliveries canceled without any notice in a last 3 weeks). It was a great experience till they decided to change everything not so long ago. Sad, but it is a complete disrespect towards their customers.
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By far the best meal delivery kit
I’ve tried nearly every meal kit delivery subscription, and Blue Apron by far has the tastiest dishes, for the most fair price. I’ve used Blue Apron off and on for nearly 10 years, and have had very few issues. The times I did have issues, the customer service was really good. They also have a very generous referral system. I recommend Blue Apron to everyone (not even for the rewards!) because it’s just insanely better than the rest
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Continues to send advertising notifications after opting out
It sucks that you even have to opt out of advertising from a service that you pay for. The least they can do is actually respect the opt out.
Food is delicious!
The pre-made meals are great and got me through the first several weeks of recovery from shoulder surgery. I knocked one star off because the seals over the food is nearly impossible to get off of the steaming hot food. I’ve had to use scissors to remove it. Finally gave up and just removed the covers before microwaving. I did put a damp paper towel over it for cooking.
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Love the service but they made the app so much worse
The app is garbage now. Your current week’s recipes are so hard to find now. They also took away the ability to look at all recipes.
Multiple Charges
Every week I get 2-3 charges on my bank account for my single order. They say that they do “test transactions” to make sure the account on file is active. If anyone knows about test charges they are usually $1, or something that isn’t taking $200 from you for 3-5 business days! I am cancelling and you should too. Also when you first call customer service it is definitely an AI woman speaking. They are basically taking your money and using a bogus excuse about an automated system that they have no control over to fraud you. Then they keep saying to call your bank. Cancel now.
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Shoves ads in your face
I’m already paying for a subscription service (with meals worse than hello fresh) and yet they still shove multiple pages of ads in my face that I have to close out of whenever I open the app.
They ruined the app
I am a long time subscriber. Recently, they changed the app so that it only shows two weeks in upcoming orders. This is very inconvenient when you want to look ahead to plan meals and to skip weeks when planning a vacation. I don’t want to have to remember to check the app to see if I can skip a week in the middle of my vacation.
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Arrived at midnight
Sat out all night on my front porch after arriving late
Tracking my information
I would like to get the app, however , having read your disclaimer you track like crazy & I don’t see where I can opt out of tracking. I like your 5 min meals esecially!
My order came on its side
Guys, if you can do one thing, please train your delivery people to deliver the box straight up. something broken inside and dripped through the house. The one problem with these companies are they’re not detail oriented.
Recipe steps no longer easy to use
The app used to work great on my iPad, but now the step by step instructions only display in portrait mode in a huge font size. Bring back the old UI. This is not progress.
Delivery never arrived
My delivery was supposed to arrive yesterday “by the end of the day”. I’m still waiting for it one day later.
I recommend all the time!
I was reading some of the negative reviews which made me want to write my positive one.
1. I’ve never had an issue with delayed or missing packages.
2. Blue Apron is ideal for people that already know how to cook and prefer to elevate and learn WHILE having meal prep easy! I’m a very good cook but hadn’t explored many other cuisines before Blue Apron.
3. If you order multiple times a month it is worth it to get the Blue+ or whatever additional “membership” they have. It’s annoying and a new add-on cost since the revamp/upgrade but seems to happen to everything these days.
4. You can skip an unlimited amount of meals! I was worried that while traveling if I skipped too many it would cancel my membership or some penalty but nothing.
5. I like to do the full cooking, but they now have a “assemble and bake” which has less steps and a single-portion microwave ready made meals.
1. I’ve never had an issue with delayed or missing packages.
2. Blue Apron is ideal for people that already know how to cook and prefer to elevate and learn WHILE having meal prep easy! I’m a very good cook but hadn’t explored many other cuisines before Blue Apron.
3. If you order multiple times a month it is worth it to get the Blue+ or whatever additional “membership” they have. It’s annoying and a new add-on cost since the revamp/upgrade but seems to happen to everything these days.
4. You can skip an unlimited amount of meals! I was worried that while traveling if I skipped too many it would cancel my membership or some penalty but nothing.
5. I like to do the full cooking, but they now have a “assemble and bake” which has less steps and a single-portion microwave ready made meals.
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