No way to rate meals?
I can’t find any way to rate meals the week after they’ve been delivered. I go to my past orders, but there is nothing that says to rate, either in the full week’s list or when you click into individual meals.
Charged in Full, Order Canceled, No Refund
After I contacted customer service, the order was canceled, but CookUnity refused to issue a refund or account credit.
Once I learned that no refund would be provided, I asked them to restore delivery to the original address so someone could receive the meals for me. They said the order could not be reinstated. I also asked about changing the delivery address, receiving full account credit, or receiving a replacement order the following week. Those options were declined as well.
The end result is that CookUnity retained the full $118.05 payment while I received no meals, refund, credit, or replacement order.
I understand that CookUnity has an order cutoff policy. My concern is specifically with retaining the full payment after the order was canceled while also declining the alternative solutions I proposed.
I have formally legal escalated the matter and will update this review if CookUnity resolves it
Once I learned that no refund would be provided, I asked them to restore delivery to the original address so someone could receive the meals for me. They said the order could not be reinstated. I also asked about changing the delivery address, receiving full account credit, or receiving a replacement order the following week. Those options were declined as well.
The end result is that CookUnity retained the full $118.05 payment while I received no meals, refund, credit, or replacement order.
I understand that CookUnity has an order cutoff policy. My concern is specifically with retaining the full payment after the order was canceled while also declining the alternative solutions I proposed.
I have formally legal escalated the matter and will update this review if CookUnity resolves it
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Great service, horrible app
Just spent 20 minutes picking next week’s meals? Sorry, we emptied your cart. Want to search for a meal by a specific name? Sorry, you’ll need to search by keyword instead and pray it shows up. Want to order the same thing as last week? Sorry, we’ve made this super tedious. And even when you manage to get everything good to go — sorry, we’ve cleared your cart again!
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Love it BUT!
The app is unreliable. I’ve been a customer for at least a year. I pay for the premium subscription (UP), but the service is unreliable. Seriously considering switching back to one of my old services. Which makes me sad. I really did want to make this one happen.
Doesn’t work. Says go to website to order
I was really hoping the app would work. I downloaded it a few months ago and it didn’t work. Just updated it and tried it again and it still does not work. That has discouraged me from trying to order from them at this time.
