Privacy Concerns, Confusing, and Buggy
CookUnity confirmed that customer information was exposed but chose not to notify me directly. I learned about it through third parties and had to repeatedly ask for clear answers. I’ve also received a barrage of financial phishing attempts to the email address tied to Cook Unity after the breach date.
The app is so unintuitive that I prefer using the website. The app is also buggy.
CookUnity needs to improve both its handling of customer privacy and the usability and reliability of its app.
The app is so unintuitive that I prefer using the website. The app is also buggy.
CookUnity needs to improve both its handling of customer privacy and the usability and reliability of its app.
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Great food, clunky app
I have really liked the food we’ve been getting from CookUnity but the app has gotten really clunky and Byzantine over the last year or two- needs better UX I guess? When I click my order info to look at which meals are getting delivered this week, I first get random screen suggesting that I add a meal or dessert- this makes no sense because I’m just trying to look at an order that’s already been finalized and can’t be changed. If I want to see how much sodium is in a meal, I have to go through several screens to see the full nutritional information. The developers just seem to add more and more layers of screens and bloat.
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Food is good never had a problem with food or delivery
I have tried many food preparation services. Let me first get the critique for meals. I don’t like I wanna be able to hide them so I don’t again. For the meals, almost all of them have been delicious. I have been subscribing for over a year previous to this. I have done a number of different food prep and every other one gave me food poisoning. I definitely recommend the service and other people that I’ve recommended have subscribed, but I didn’t give them my link which is a bummer but I really like the food
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Website is completely unusable app is difficult to navigate
Couldn’t find my orders. Will not tell me where it went. And then four days later I found out they could not deliver. They issued me a promotion credit instead of refund.
Unacceptable.
Unacceptable.
they don't skip the meals when you request it
I just canceled my service
Not good.
As usual idea is good but implementation could be better. Overall can be useful if you are have a lot of money and full food taste. The App itself also not very user friendly. Good luck.
Deliver my food
They marked my package as delivered, didn’t deliver it, opened a ticket they didn’t respond to. I don’t care if they offer a discount on a package that doesn’t arrive.
No way to rate meals?
I can’t find any way to rate meals the week after they’ve been delivered. I go to my past orders, but there is nothing that says to rate, either in the full week’s list or when you click into individual meals.
Charged in Full, Order Canceled, No Refund
After I contacted customer service, the order was canceled, but CookUnity refused to issue a refund or account credit.
Once I learned that no refund would be provided, I asked them to restore delivery to the original address so someone could receive the meals for me. They said the order could not be reinstated. I also asked about changing the delivery address, receiving full account credit, or receiving a replacement order the following week. Those options were declined as well.
The end result is that CookUnity retained the full $118.05 payment while I received no meals, refund, credit, or replacement order.
I understand that CookUnity has an order cutoff policy. My concern is specifically with retaining the full payment after the order was canceled while also declining the alternative solutions I proposed.
I have formally legal escalated the matter and will update this review if CookUnity resolves it
Once I learned that no refund would be provided, I asked them to restore delivery to the original address so someone could receive the meals for me. They said the order could not be reinstated. I also asked about changing the delivery address, receiving full account credit, or receiving a replacement order the following week. Those options were declined as well.
The end result is that CookUnity retained the full $118.05 payment while I received no meals, refund, credit, or replacement order.
I understand that CookUnity has an order cutoff policy. My concern is specifically with retaining the full payment after the order was canceled while also declining the alternative solutions I proposed.
I have formally legal escalated the matter and will update this review if CookUnity resolves it
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Great service, horrible app
Just spent 20 minutes picking next week’s meals? Sorry, we emptied your cart. Want to search for a meal by a specific name? Sorry, you’ll need to search by keyword instead and pray it shows up. Want to order the same thing as last week? Sorry, we’ve made this super tedious. And even when you manage to get everything good to go — sorry, we’ve cleared your cart again!
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Love it BUT!
The app is unreliable. I’ve been a customer for at least a year. I pay for the premium subscription (UP), but the service is unreliable. Seriously considering switching back to one of my old services. Which makes me sad. I really did want to make this one happen.
Doesn’t work. Says go to website to order
I was really hoping the app would work. I downloaded it a few months ago and it didn’t work. Just updated it and tried it again and it still does not work. That has discouraged me from trying to order from them at this time.
Meal Plan flexibility
This is feedback less about the app, and more about how subscribing to Cook Unity.
I find it frustrating to handle ordering meals during a week where I don’t want to pause, but I want fewer meals due to travel. So far I’ve discovered the only way to do this is to reduce my meal plan size, and revert back to the larger size after my order is final (Tuesdays). I like to stay on top of the orders so my favorite meals don’t sell out, so when I switch my meal plan, I can’t “confirm” future orders for a higher meal count. I don’t feel good about confirming an order for more meals than the default cause I’m worried I won’t receive the bulk discount when I later confirm the order.
I think the simplest solution would be to allow me to confirm an order for fewer meals than the default plan size, cause then I can confirm future weeks. Right now, if your cart is below the meal plan size, you can’t confirm the order.
I find it frustrating to handle ordering meals during a week where I don’t want to pause, but I want fewer meals due to travel. So far I’ve discovered the only way to do this is to reduce my meal plan size, and revert back to the larger size after my order is final (Tuesdays). I like to stay on top of the orders so my favorite meals don’t sell out, so when I switch my meal plan, I can’t “confirm” future orders for a higher meal count. I don’t feel good about confirming an order for more meals than the default cause I’m worried I won’t receive the bulk discount when I later confirm the order.
I think the simplest solution would be to allow me to confirm an order for fewer meals than the default plan size, cause then I can confirm future weeks. Right now, if your cart is below the meal plan size, you can’t confirm the order.
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Forced into a subscription just by opening the app
I opened the app after being a former user. It automatically opted me into a subscription and changed me even though I made no selections or placed any orders. This is an awful and greedy design to optimized to take money from users.
Horrible
I skipped my service twice and still got charged over a hundred dollars each time I’m not the only one who’s said this the app is trying to take everyone’s money regardless of if they want anything.. horrible and I wouldn’t sign up because there’s going to be charges unaccounted for in your bank account!! This app is a scam period!
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Horrible Service
Customer Service is horrendous. Sends duplicate meals and sometimes 3 of the same meal. Yes I have completed the taste and preferences profile. I asked for a 50% refund for one week’s meals due to repetitive nature week after week. They gave me a lot of excuses and zero help. I had been with them for over a year. Zero stars for customer service!
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Scam app
It automatically enrolls you into a subscription when you make an account and they don’t make it clear. So after you order once they will auto send you food very week.
Poor customer service
The app is glitchy and slow. Even in NYC there aren’t that many good options to choose from I just eat the same things every week and sometimes I forget to choose and it auto selects… also customer service is bad
Beware if you have allergies
Their app recommended a chicken & dumpling dish to me when searching for chicken protein. I have my profile set up to note I’m allergic to fish and shellfish. I heated it up and almost ate it when I saw the package sleeve notes it contains fish.
I searched hockey protein options again to see if I missed something. Next time other icons on the page you scroll was a tiny red dot with a slash. You have to go into each individual meal details to really see it contains fish. Why was it recommended as a meal option for me in the first place?
I searched hockey protein options again to see if I missed something. Next time other icons on the page you scroll was a tiny red dot with a slash. You have to go into each individual meal details to really see it contains fish. Why was it recommended as a meal option for me in the first place?
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Terrible Customer Service—Avoid This Company
My mom accidentally reactivated her account, and she didn’t even know that food had been ordered until it was delivered to an old address. When she contacted support, they refused to refund her and responded in a dismissive way that essentially blamed her for not being more careful.
A reputable company should make its reactivation and ordering process clear and help customers when an honest mistake happens. Instead, this experience felt deceptive and completely lacking in compassion. I’m canceling my account and telling my friends and family not to use this service.
A reputable company should make its reactivation and ordering process clear and help customers when an honest mistake happens. Instead, this experience felt deceptive and completely lacking in compassion. I’m canceling my account and telling my friends and family not to use this service.
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