Forced into a subscription just by opening the app
I opened the app after being a former user. It automatically opted me into a subscription and changed me even though I made no selections or placed any orders. This is an awful and greedy design to optimized to take money from users.
Horrible
I skipped my service twice and still got charged over a hundred dollars each time I’m not the only one who’s said this the app is trying to take everyone’s money regardless of if they want anything.. horrible and I wouldn’t sign up because there’s going to be charges unaccounted for in your bank account!! This app is a scam period!
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Horrible Service
Customer Service is horrendous. Sends duplicate meals and sometimes 3 of the same meal. Yes I have completed the taste and preferences profile. I asked for a 50% refund for one week’s meals due to repetitive nature week after week. They gave me a lot of excuses and zero help. I had been with them for over a year. Zero stars for customer service!
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Scam app
It automatically enrolls you into a subscription when you make an account and they don’t make it clear. So after you order once they will auto send you food very week.
Poor customer service
The app is glitchy and slow. Even in NYC there aren’t that many good options to choose from I just eat the same things every week and sometimes I forget to choose and it auto selects… also customer service is bad
Beware if you have allergies
Their app recommended a chicken & dumpling dish to me when searching for chicken protein. I have my profile set up to note I’m allergic to fish and shellfish. I heated it up and almost ate it when I saw the package sleeve notes it contains fish.
I searched hockey protein options again to see if I missed something. Next time other icons on the page you scroll was a tiny red dot with a slash. You have to go into each individual meal details to really see it contains fish. Why was it recommended as a meal option for me in the first place?
I searched hockey protein options again to see if I missed something. Next time other icons on the page you scroll was a tiny red dot with a slash. You have to go into each individual meal details to really see it contains fish. Why was it recommended as a meal option for me in the first place?
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Terrible Customer Service—Avoid This Company
My mom accidentally reactivated her account, and she didn’t even know that food had been ordered until it was delivered to an old address. When she contacted support, they refused to refund her and responded in a dismissive way that essentially blamed her for not being more careful.
A reputable company should make its reactivation and ordering process clear and help customers when an honest mistake happens. Instead, this experience felt deceptive and completely lacking in compassion. I’m canceling my account and telling my friends and family not to use this service.
A reputable company should make its reactivation and ordering process clear and help customers when an honest mistake happens. Instead, this experience felt deceptive and completely lacking in compassion. I’m canceling my account and telling my friends and family not to use this service.
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Great food, horrible app
If only the app were as gourmet as the food! The app (even after several “updates”) is buggy, hard to navigate, and needlessly convoluted. With all the money we pay for the great gourmet food, you’d think Cook Unity would find a good app developer. It’s getting to the point where o may cancel my membership.
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Filtering options
Can you please add a filter so that we can filter spicy vs non spicy meals?
Sad that this is the best out there
Food arrives warm, delivery drivers are unprofessional, and the website and app are buggy, but this is still the best food delivery service that I’ve tried, and I’ve tried a lot of them. No packing waste, biodegradable trays that can go in the oven, larger menu than competitors, but I still find myself having to reorder the same thing fairly often.
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Found HAIR in food 🤮🤮
Just like any other food service it just gets old after a few weeks. My last order came last Friday and most of the meals expiration date only gave me a few days to eat 6 meals. Does not matter though as I was eating the Pork Shoulder and Mac&Cheese I literally pulled a fairly long black HAIR out of the pork. I'm traumatized.
Make sure you check your food for HAIR 🤮🤮
Make sure you check your food for HAIR 🤮🤮
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The best ready meals
I’ve done Factor prior to CookUnity and it’s not even close. CookUnity is SO MUCH BETTER. The options are better, shipping is better, the food tastes better and has more protein than factor. The cost is the same if not less! This is absolutely the way to go if you’re looking to buy meal ready meals.
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There is NO "What's New" tab in app or on website
Help! There is NO "What's New" tab in my app. I know exactly where it SHOULD be and it's not there. How can I get a human to fix this issue??
Shares your email with spammers
Generated emails using iCloud for cook unity specifically, cook unity appears to share your information with 3rd parties.
Not the best experience
Can’t resolve my problem. The app is easy to order and pay, but if you have any issues after that, forget it. AI is your only recourse. Maybe try using human beings to solve problems. I had a simple conflict, that could have easily been solved if there was a human being to answer questions. Instead I’m so frustrated texting to a computer. I WILL NOT put myself through this again. I haven’t even tried a meal yet.
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Great App, couple of suggestions
The app is fairly smooth. I enjoy the convenience of it!
Two things I would love to make it better:
1) Would be great to be able to hide meals from the list that you’ve tried and maybe they aren’t for you, or you know you would never order it because you don’t like a major ingredient. Would also help make sure they don’t get sent if you forget to update your order.
2) It doesn’t appear that you can review meals in the app. I can add an item as a favorite, but cannot rate or review anything. It would be nice to be able to provide feedback in the app.
Two things I would love to make it better:
1) Would be great to be able to hide meals from the list that you’ve tried and maybe they aren’t for you, or you know you would never order it because you don’t like a major ingredient. Would also help make sure they don’t get sent if you forget to update your order.
2) It doesn’t appear that you can review meals in the app. I can add an item as a favorite, but cannot rate or review anything. It would be nice to be able to provide feedback in the app.
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Too many pop ups
The pop ups that keep appearing on every page change are beyond annoying. Let me do what I am doing first before you hammer me with upsells and other screens that have nothing to do with what I am trying to accomplish. Why if I am opening up the cart do I need an “ad” to appear to tell me to add something new? Let me go to the cart and do what I need to do. So annoying I might just cancel this because of this alone!
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Bad meal quality, not a good meal prep alternative
Meals were gross and all except 1 went bad within 3 or less days. This meal service sucks.
Just don’t
Once they have your card info, it’s extremely difficult to actually cancel your subscription. They obfuscate the cancel process and will happily keep charging you for items you didn’t select, instead of waiting for your confirmation! Now I have weeks of food sitting at an elderly persons door, rotting away while they are in another state getting medical treatment. Saw a ghost order got placed on my account, contacted same day, they refused to cancel saying they were going to send them out regardless, even after explaining the situation. When will these companies learn that Indian call centers and AI assistants only ruin the customer experience. Entire business model revolves around getting your credit card in their system. Run far far away
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READ-YOUR PRIVATE DATA IS AT RISK
17.6 million cook unity customer names, emails, address, phone numbers and other private information was part of a recent hack and mishandling of private information with the underlying exploit still active.
The company still has not given notice to customers and their inaction is damaging to millions of people. The alert has been active since June 1st 2026
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