Scam Cancellation Process
Apparently you have to call to cancel your “last” order even though you cancel your account. Grifters
Awful App - Use the Website!
I love my Factor meals, but their app is AWFUL. It never works when I try and change my meals, add-on’s, delivery date, or box size. Save yourself the frustration - just use their website. It’s a slow loader on a tablet/computer, but at least it actually works…
So-so
Meals are good; delivery is unreliable. App is useful but customer support isn’t.
Idiots
Delivering to wrong address
no support and factor is fully owned by hello fresh in case you werent aware
first box came spilled, they said they can only give me credit on the next week’s order and i never received it. also, their support services all go hellofresh, who cant help with factor issues. i had to get factors support number from a hellofresh support line.
