Cancellation
I had to call twice to get my account deleted or subscription stopped. Which means I spent almost $300 before they finally canceled my subscription.
Delivery service awful
Love the meals and Factor itself! But the delivery through Veho is terrible. Late deliveries and damaged boxes multiple times. If Factor ships with a different company, I will renew my subscription.
Issues every week
The customer service is all bots. They never refund you for their screwups (late deliveries, missing meals) only credits. Not worth the hassel.
Support sucks
When I ordered our first meal plan, it never gave us a confirmation. The day I was supposed to receive my order it never came. Even after stating it was shipped. We reached out to support and they told us the transaction never went through. When we asked to reorder again, to use the promotion since it didn’t work the first time, they said we couldn’t.
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0/5
What a terrible app. So many bugs.
