Too many bugs
I have to constantly close the app and restart it for the buttons to work or for anything to function
Issue with app
There seems to be a recent issue with the app! It was working without any issues for the last few days since I signed up. Now it won’t let me “change meals”. I tap the black menu button and it goes nowhere. Affecting the iPadOS version too. 27.0.1
Select meals
The app needs updating I can’t edit anything on the app I tried logging in and out several times and still nothing works
Worst Customer Service Ever
The food is good. But, customer service is the worst. They can send you food that doesn’t match your preferences, they can send you different meals than what was on the order, they can deliver a day late. You still pay full price and they may offer a measly $10 credit for their mistakes. Their policy…no refunds unless you cancel 5 days before delivery. Even if they failed on their promise, you are held to their no-regard-for-our-customers policy. I finally cancelled after paying $150 each time for all the scenarios described above. Oh, sorry. I did get a $10 credit once. Good is good. But be aware that it will cost you for their mistakes.
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Frustrated with Customer Service
I deactivated our Factor account earlier this year. Two days ago I accessed the meal list. I did NOT reactivate the account. I simply wanted to look at meals being offered at this time. Suddenly I get a $111.91 charge to my bank acct for an order. I did NOT click submit order or anything similar. This morning at 5:00 AM I called Customer Service to cancel order and stop shipping of the order. The CS representative informed me that she could not cancel the order or refund the money. This puts me in a difficult financial bind. I will completely cancel any membership with Factor. I do not recommend this meal service at all.
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Mid at best
I’ve had factor for about half a year, and it’s pretty mixed. The boxes are late about a quarter of the time and the food quality is pretty mixed. For what it is, it’s VERY expensive, but it’s workable and mostly healthy. Their food tends to be protein heavy but pretty fatty as a default, so be sure to pay attention to specifically what you’re getting.
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The most annoying app
I like factor and have been using it for 5-6 years now. It’s good and it works for me.
This app is the most annoying setup imaginable. Pop ups every 4 seconds. Rate your meals even though their auto select never uses it and always selects your lowest rated ones. Would you like to add and add on? Want to make this “premium”? How about this weird breakfast shake? Share this with friends?
It’s annoying and perpetual upselling. Even the intro screen forces you to see this smiling woman for far too long. Just let me pick my weekly meals and be happy with the subscription I’m already paying. It makes just going through and picking my meals an absolute hassle and like walking through a minefield.
This app is the most annoying setup imaginable. Pop ups every 4 seconds. Rate your meals even though their auto select never uses it and always selects your lowest rated ones. Would you like to add and add on? Want to make this “premium”? How about this weird breakfast shake? Share this with friends?
It’s annoying and perpetual upselling. Even the intro screen forces you to see this smiling woman for far too long. Just let me pick my weekly meals and be happy with the subscription I’m already paying. It makes just going through and picking my meals an absolute hassle and like walking through a minefield.
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Selected my meals only to see factor’s preselected meals at final confirmation (happened 3x)
Been having issues with selecting meals – it reverts back to previously selected meals by factor. Happened 3x then I updated the app and still same problem. Was coming back to factor as Fresh Meal Plan is also having problems with orders/not delivering meals at all. They lost out on this and future meals.
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Terrible customer service
Their customer service is terrible. Had issues with a few deliveries all of a sudden and they were not helpful and refused to refund me for damaged meals. First year of use was great. Not sure what happened recently. Canceling subscription
2 issues 1 Box
I decided to try factor meals. On our first order, our entire order got messed up and only received a few meals I had actually ordered. On my second box, I was told it was out for delivery just for it to never be in transit according to customer service. Having to deal with 2 separate issues with only receiving one box is not worthwhile. The food itself was decent, but not worth it for the customer service issues.
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Terrible Delivery Schedule and Customer Service
Poor customer service, they’re lack of understanding
Help in-app only connects to Hello Fresh
Just restarted my subscription and had an issue on my first order, and the in-app help options don’t actually connect to Factor. They redirect to HelloFresh support, who can’t help you with Factor orders. Poor app design.
Be careful they'll steal your money
I cancelled my service 4 days before the cutoff date, since I was not interested in their service. They still charged me and sent an order. Won't admit their mistake and give me a refund.
Scam Cancellation Process
Apparently you have to call to cancel your “last” order even though you cancel your account. Grifters
Awful App - Use the Website!
I love my Factor meals, but their app is AWFUL. It never works when I try and change my meals, add-on’s, delivery date, or box size. Save yourself the frustration - just use their website. It’s a slow loader on a tablet/computer, but at least it actually works…
So-so
Meals are good; delivery is unreliable. App is useful but customer support isn’t.
Idiots
Delivering to wrong address
no support and factor is fully owned by hello fresh in case you werent aware
first box came spilled, they said they can only give me credit on the next week’s order and i never received it. also, their support services all go hellofresh, who cant help with factor issues. i had to get factors support number from a hellofresh support line.
Scam
The meals were great, I was really excited to actually use this to budget and have some healthy meals. However after signing up for an every 2 week delivery they changed my information to every week. They took my rent money and told me that even though the money was taken today, minutes ago and is still processing they can not and will not refund my money. Horrible customer service. Unprofessional.
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Foreign object found in food
I wish I can give a zero star. After several months of no issues, I found a rubber band in my meal. When in engaging with customer service about the issue it turned into a poor customer experience. I received little to no resolution on it. Very disappointed. Unfortunately I can’t continue to do business with this company.
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