YOU WILL NEVER BE ABLE TO GET AWAY
If I could rate lower than 1 star, I would. This meal service doesn’t even have the worst food, but it is grossly over priced for the quality that it provides and the company harasses you like a psychotic ex partner. I was suckered in with a discount coupon, but after a few weeks of use realized that it was not using the coupon code I had entered and was charging me full price. After canceling my subscription because of this, which is designed to be difficult, I continued getting shipments of meals that I did not pick, some of them in damaged packaging (only the inner boxes, not something damaged by mail carriers) and charged full price. After finally calling the company to stop getting charged and stop getting meals, I have continued to get harassed with emails and physical mail letters from this company along with all of their associated companies (such as hello fresh) begging me to come back despite calling customer service to be removed from the mailing list. Signing up for this is a terrible idea, because when you want to leave, they won’t let you.
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Customer service
My first box came missing items I payed for I got credits and was told I could use them towards my next box. Then don’t use my credits and are trying to charge me the full amount.
So frustrating
It’s really frustrating that my cart doesn’t update correctly and I have to constantly re-add my selections. It keeps resetting to the meals that were automatically placed in my cart.
Unfair practice
Absolutely terrible experience. I cancelled my subscription months ago. I recently logged in just to look around, and Factor automatically reactivated my subscription without asking for my consent. When I contacted customer support, I was told that’s just how their system works. That’s an unacceptable way to treat customers. I also wasn’t impressed with the food quality. I’ll never use Factor again and wouldn’t recommend it.
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Inconsistent Pricing
They don’t often display the correct price so you’ll get charged more than the app or website displays. Support will refuse to help and endlessly deflect.
Love Factor but the App is Trash
Seriously… when you apply a coupon/offer, it alters your subscription (it went from 8 meals to 12). When you manage to pick your meals using filtering (like saying no fish), it removes what’s already in your cart. When I finally managed to pick this week’s meals, upon review, there were 8 random meals in my cart that I never clicked on. The app had promise, but between pop up reminders and various widgets you have to dismiss or click past, the best Factor experience is on an actual computer.
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Scammy Subscription Model
They automatically sign you up for a subscription which cannot be cancelled 5 days ahead of time. 5 DAYS?? are you kidding me?? horrible app navigation, and pops up with ads for spending even more on the meals every time i try to swap pages. Not very well designed, scummy business model. The food is fine, but not worth the price and hassle.
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Buggy onboarding. Failed to deliver first ever order.
I signed up for Factor last week, with my first order scheduled to arrive on Aug 4th. The experience on both the mobile and and desktop web browser was quite bigger and I had to go through the process of selecting meals multiple times, with it constantly writing and refreshing with none of my selections saved. I eventually figured out this was because one meal I was selecting was “sold out” despite being available to select on multiple devices. Factor also pre-selected 6 meals when o said I wanted one meal per day Mon-Fri, which I assumed was just the minimum. Only after selecting all my meals for the week did I find I could manually adjust the plan settings down to 5 meals, but again, every attempt to save this resulted in an error, so I manually dropped each individual week’s delivery (minus the first one which had already been scheduled) down to 5 instead, again hitting multiple save errors throughout. I never received any email about my shipment, but the app confirmed that my order for 4 Aug had shipped. At 9pm after still not receiving that delivery, I contacted support who told me my first order was for Aug 10. When I shared a screenshot of my “shipped” confirmation for the 4th, they said it was an app notification glitch and that my first order would be on the 10th. I cancelled instead as this left a very negative first impression and I don’t have any trust in the service.
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Insulting Company
DO NOT BUY THEIR FOOD. They failed to deliver food on the scheduled date of delivery. After the 3rd day of sitting on a delivery truck, it STILL “may be delivered”. Instead of replacing the $70+ worth of spoiled food, I was offered a a measly $10 coupon on my next order. Will not be ordering again. What an insult to the customer for what they tout as a “premium product”.
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Factor + saved me money
Please keep current subscription rates for long time customers.
Low protein
This must be made with a overweight and lazy person in mind, as someone who requires 2800 calories a day 185g of routine and 250g of carbs this will not in any reasonable way support my diet, I would have to eat almost 6 a day just to support my training diet, and the downside is you can’t really review the meals until you make a account, this hurt😔
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Service is good, app is not
I enjoy the service and wanted the convenience of using an app however it’s too buggy for me to continue with. I will remove all the pre-selected meals and select my own and then when I review the order, all my chosen meals are gone and the pre-selected ones are back. Despite each time I select a meal, or deselect meals, it says “saved”. Clearly not. It’s happened over and over, and I’m tired of it wasting my time.
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Avoid at all cost
This company is very misleading. They will overcharge you and tell you there’s nothing they can do. You will not receive a refund and they will reactivate your account without your consent
Refund
Don’t get a refund after getting charged 300 dollars for food I didn’t receive 10/10 do recommend do not use this service
Scam
I came through an ad on Threads offering 50% off my first order. I completed the entire checkout process, and when I entered my card details, the total shown was around $100.
After I placed the order, I was automatically redirected to my account, where—surprise—the price was suddenly $194. Almost exactly double the amount I had just agreed to pay.
Thankfully, I contacted customer support, and they confirmed that the voucher had not been applied. Fascinating, considering the checkout page displayed a price roughly 50% lower while asking for my card details.
So, just to recap: advertise 50% off, show the discounted price at checkout, collect the customer’s card details, and then reveal a price nearly twice as high after the order has been placed. If that isn’t a scam, it certainly does a very convincing impression of one.
One star—without even managing to deliver a single order to a brand-new customer after spending money to acquire them through advertising. Brilliant way to run a business. Well done.
After I placed the order, I was automatically redirected to my account, where—surprise—the price was suddenly $194. Almost exactly double the amount I had just agreed to pay.
Thankfully, I contacted customer support, and they confirmed that the voucher had not been applied. Fascinating, considering the checkout page displayed a price roughly 50% lower while asking for my card details.
So, just to recap: advertise 50% off, show the discounted price at checkout, collect the customer’s card details, and then reveal a price nearly twice as high after the order has been placed. If that isn’t a scam, it certainly does a very convincing impression of one.
One star—without even managing to deliver a single order to a brand-new customer after spending money to acquire them through advertising. Brilliant way to run a business. Well done.
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Delivery 0-10 food 10-10
Doesn’t matter how good it is if the delivery ruins the boxes itself 3 boxes gone for not following instructions and the option of only week day delivery really sucks so 0/5
Selecting meals error
I had to force close the app and reselect my meals at least 10 times. I would have the meals selected, then it would tell me I needed 8 more and wouldn’t let me continue. I had to manually change my box since at least 5 times. This needs to be fixed asap
New customer
I was extremely eager to explore this app and unfortunately I leave disappointed. Order never was delivered yet my payment was taken, I tried to contact support for a week and half to no response. Actually every day the support center was “experience issues due to high volume”
App is super glitchy
I genuinely like the meals and feel like they’ve increased their variety (which was the reason I cancelled my subscription a year ago). However, the app still needs work. When I try to rate my meals, it tells me the food hasn’t been delivered yet when it most definitely has. I also can’t figure out how to see the nutritional information for previous orders’ meals in the app which is annoying.
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Nothing I ordered showed up
I went through, ordered a bunch of items and then a box of random stuff (including a meal based around something I have an allergy to) arrived instead. Was time consuming to do all the upfront selecting and checking and then to have it all wrong was very annoying.
