Cancellation
I had to call twice to get my account deleted or subscription stopped. Which means I spent almost $300 before they finally canceled my subscription.
Delivery service awful
Love the meals and Factor itself! But the delivery through Veho is terrible. Late deliveries and damaged boxes multiple times. If Factor ships with a different company, I will renew my subscription.
Issues every week
The customer service is all bots. They never refund you for their screwups (late deliveries, missing meals) only credits. Not worth the hassel.
Support sucks
When I ordered our first meal plan, it never gave us a confirmation. The day I was supposed to receive my order it never came. Even after stating it was shipped. We reached out to support and they told us the transaction never went through. When we asked to reorder again, to use the promotion since it didn’t work the first time, they said we couldn’t.
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0/5
What a terrible app. So many bugs.
Zero Stars for customer service
Delivery was over 24 hours late (they’ll claim it’s still good but the ice is always melted when it comes on time so I’m not eating that) cancelled the delivery with purolator, it got delivered anyway and now I’m stuck disposing of a box of uneatable food. Asked them to have it picked back up and they refused and disconnected the chat. I’d give them zero stars if I could. Don’t waste your money.
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Horrible company buyer beware
I subscribed to factor for around half a year and this is my experience. The food quality is average and no better than the other home delivery food services. What sets factor apart is their poor shipping partner FedEx and their horrible screw the customer over policies. On multiple occasions I received food that was warmer than 70° because Factor used poor refrigerated packaging and not the most reliable shipping partner(FedEx). The first two times I just threw away the boxes and didn’t bother contacting Factor but on the third time I contacted Factor and they issued a credit for that week’s order and I was satisfied. I expected Factor would just apply the credit to my next order boy was mistaking. The Factor meals were never a hit in my house the family just didn’t like them enough to actually choose them to eat and the Factor meals began building up and taking over the Fridge. I paused the membership hoping the 30ish meals we had would get eaten (which they did not). A couple months later Factor alerted me there was a credit on the account and sent me an offer to resubscribe which I did only this time I selected a broader range of food hoping people would actually eat the meals this time. 5 weeks go by and again I notice my Fridge is again taken over by Factor meals that nobody wants so when I go in to cancel my subscription for good this time and I get a notice that my account has a $86 credit. That is odd as I figured it would have been used on the first weeks order so I contact customer service and I’m told because I resigned up under the promotion they gave me I need to have their service for 10 weeks before they will actually apply the credit to my order. Upon canceling their service it alerts me I will lose my $0.15 credit per box if I continue. These guys are a total scam and clearly offered me that “promotion” of $0.15 so they could get out of actually paying me the money they owed me until after 10 weeks. Also I attempted to dispute the charge through my credit Union and they have a policy not to dispute any charges related to food and now I need to find a new bank.
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Serious Food Safety Concern and Poor Customer Support
I’ve been ordering from Factor for a long time and have always had a good experience. Unfortunately, this time my meal arrived with raw meat. I immediately contacted customer support because I was concerned about food safety, but they did not take my complaint seriously. They kept asking for the name of the meal, and then the support representative ended the chat without properly addressing my concern.
I’m very disappointed. Mistakes can happen, but when it involves raw meat and food safety, I expected Factor to take the situation seriously and provide proper assistance. This was not the customer service I expected from a company I have trusted for so long.
I’m very disappointed. Mistakes can happen, but when it involves raw meat and food safety, I expected Factor to take the situation seriously and provide proper assistance. This was not the customer service I expected from a company I have trusted for so long.
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APP IS BROKEN!!!!
Update: September 9th:APP IS STILL BROKEN!! Unable to change or select meals each week!! Where are the developers for this app?
Update: August 12th 2026: This last update, the app has been broken. Unable to select meals in app and have to rely on website to select meals.
Update: August 12th 2026: This last update, the app has been broken. Unable to select meals in app and have to rely on website to select meals.
Garbage App, good meals
Ignore the app, just use the website. (Thats literally what tech support told me to do to push my orders through to keep from crashing repeatedly). Thank me later.
Disgusting
Factor’s subscription model feels deliberately designed to make money off customers forgetting to manage their account.
If you forget to choose your meals before the cutoff, they don’t simply skip the week. They automatically choose food for you, charge you around $200, and send a box you never actually selected or confirmed that you wanted.
That is ridiculous for a premium meal service. I should not have to constantly babysit a subscription just to prevent a $200 charge for bland meals I would never have chosen in the first place.
If a customer has not selected meals, Factor should not assume that means “send me whatever you want and charge my card.” It should mean either skip the order or require confirmation before processing it.
The most frustrating part is that this setup seems to benefit Factor specifically when customers forget the cutoff. Instead of giving the customer more control, the system turns a missed deadline into an automatic sale.
For a company charging this much money, that feels incredibly customer unfriendly. I want to pay for food I intentionally ordered, not get trapped into paying hundreds of dollars for meals Factor picked on my behalf.
If you forget to choose your meals before the cutoff, they don’t simply skip the week. They automatically choose food for you, charge you around $200, and send a box you never actually selected or confirmed that you wanted.
That is ridiculous for a premium meal service. I should not have to constantly babysit a subscription just to prevent a $200 charge for bland meals I would never have chosen in the first place.
If a customer has not selected meals, Factor should not assume that means “send me whatever you want and charge my card.” It should mean either skip the order or require confirmation before processing it.
The most frustrating part is that this setup seems to benefit Factor specifically when customers forget the cutoff. Instead of giving the customer more control, the system turns a missed deadline into an automatic sale.
For a company charging this much money, that feels incredibly customer unfriendly. I want to pay for food I intentionally ordered, not get trapped into paying hundreds of dollars for meals Factor picked on my behalf.
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Get it together factor
This app has bugs every time. The new look is bad. Not user friendly. Doesn’t make sense. Did you think about common sense and your adds 11 boxes of food to my order without my consent every time
Raw meat - poor customer support
I reported that the meat in my meals arrived raw, which is a serious problem. Instead of addressing the safety concern, the agent kept insisting I name the exact dish. I ordered three different meals, and two of them had raw meat. It’s unreasonable to expect me to remember the exact names while dealing with a food safety issue.
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Delivery didnt arrive
Terrible delivery service. Doesnt arrive and gets delayed again and again
Stay Away!
The most dishonest company - Stay away!
Bad faith app. Not to be trusted.
Placed order on its own without my knowledge, when the final order was not placed from my side. Send a box on their own with no communication that an order is placed and they are charging me on it. No returns on such orders as well. Total bad faith and bad communications with fine prints in terms and conditions .
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Worst customer service
Factor has some of the worst customer service I’ve ever experienced. I attempted to chat with team members multiple times today, there would be 5+ minutes between replies, then eventually they start looking into your issue and just stop talking altogether. 2 stars because the meals are actually pretty good. As long as you never have to get an issue resolved with them you probably won’t have a complaint.
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They steal money from your account.
I canceled on time, even so they sent a box of food that I DON’T LIKE and they charged me for it. They’re disgusting. Thieves .
They took my money but did not deliver my food!
Week 2- still no food and they don’t know how to credit my card! They want me to call my credit card and ask them for a refund!!!!!
Abofalle
Absolut intransparente Abo- und Accountnutzung. Man wird in eine Bestlellung und Abo geführt, welches sich nicht mehr sauber stornieren lässt. Anstatt Abostornierung wird Account deaktiviert. wtf. Accountlöschung überhaupt nicht möglich.
