NOT RECIVE ORDER
Not receive order
Scam!
Scam! Sent my box to the wrong place and then wouldn’t refund my money
Typical
Of course they won’t let you try their meal plan once with out subscribing. It seriously gets old having to be subscribed to everything vs letting someone try it first.
Glitchy App
When I change my box size the app constantly messes up when I try to select my meals.
I just spent a bunch of time picking and when I went to review it had replaced what I picked with the original auto picks.
Wasting my time.
Please fix this issues asap.
I like the service, but this app needs to be fixed.
Thanks
I just spent a bunch of time picking and when I went to review it had replaced what I picked with the original auto picks.
Wasting my time.
Please fix this issues asap.
I like the service, but this app needs to be fixed.
Thanks
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Bad AI chatbot!
No one wants to have to beg a useless AI chatbot to transfer you to a person!
Useless customer service
I have been with Factor off and on since 2022. In the past two weeks, I have had to deal with four customer service representatives some silly useless AI and nobody knows what they’re talking about. They keep taking out my payments and telling me that my orders are canceled and that refund was given but my checking account so the opposite. My order shows shipped, money has been paid but customer service said they cancelled my order due to lack of payment. I’m tired of having to call weekly to confirm food will be delivered.
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Mediocre App
This isn’t about the service as much as the app itself. It’s well designed from a UI perspective but very glitchy - while selecting meals they often won’t show up in the cart, or the selections you’ve made will be reset before you get a chance to confirm them. Meals you definitely ordered randomly won’t show up in order history. If you scroll too far through the “Rate” tab all your previous meal history will vanish and you have to reload the app to see them again.
3 stars for the service overall, 2 for the app specifically.
3 stars for the service overall, 2 for the app specifically.
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Awful
Small portions and the food goes bad in faster than a week. Impossible to cancel even 5 days before the box is prepped and sent.
Scammy site
Scammiest site. Constant popups. Trying to trick you into addons. A new customer is just trying to understand what’s happening. Feels so scammy. Delete Account button covered by bottom navigation menu. Untrustworthy
Worse Website
Is so funny their website are not allowing their users to choose what or which coupon they want to use. So they force you to used what on the first one first. And it unstuck-able.
Can’t even choose to use my gift card balance.
THEY NEED TO FIX THIS.
Can’t even choose to use my gift card balance.
THEY NEED TO FIX THIS.
Avoid this service at all costs – deceptive practices and poor quality
I strongly advise against using this service. My experience has been incredibly frustrating due to their predatory business practices and poor food quality.
First, it is intentionally difficult to cancel a subscription once you sign up, and they make it impossible to simply delete your payment card information from their system. Furthermore, I requested a refund for an order that hadn't even started being prepared yet, and they flatly refused.
To make matters worse, the food quality is very poor—the chicken, in particular, does not taste natural at all. Save your time and money and use a different service.
First, it is intentionally difficult to cancel a subscription once you sign up, and they make it impossible to simply delete your payment card information from their system. Furthermore, I requested a refund for an order that hadn't even started being prepared yet, and they flatly refused.
To make matters worse, the food quality is very poor—the chicken, in particular, does not taste natural at all. Save your time and money and use a different service.
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Sent wrong meals
Worst app ever - I was on a vacation and had paused my meals for few weeks then forgot to pause again. They ordered some random meals automatically I dont even eat beef and shrimps. I always order just chicken. Even if you are ordering automatically then you should either repeat last order or ask user for a preferred preference no matter how much we try to remember we will forget to unpause and customer care was not very helpful at all. Got charged 150 for it. Delete my account never coming back to this app again.
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App Glitch?
I canceled my subscription after repeatedly being charged for deliveries I had already skipped in the app. Customer service’s response was essentially that their system didn’t show the skips, so they wouldn’t refund me. Whether this is a technical issue or not, customers shouldn’t have to pay for orders they genuinely believed they had canceled. This experience cost me money and left me with no confidence in the service.
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Terrible Customer Service, Scammy Subscription, and Bland Food
They did not honor my request to cancel services even though I was within my cutoff deadline. After several attempts to get in touch with an actual person, I got stuck in circles with their chatbot which was absolutely useless. I didn’t even pick the meals they sent in my second box which left me with foods I was allergic to. Absolutely useless to me and I’m out over $100. The meals I did get to pick last week were terribly bland. They looked halfway decent, but the taste did not match at all. Stay away from this company.
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Delayed and missing deliveries
Three deliveries. One was fine, another was a day late, and the last one never arrived. Customer service was little to no help. I do not recommend this service.
Tired of gimmic promotions and unusable credits for damaged/spoiled food
Really don’t appreciate their discount structure they built everything around to take advantage of the customer. The stupid unuseable referral discounts, unuseable credits for broken boxes and compromised foods, the coaching discounts and limitations. As soon as they’re done playing pricing games with me I’m moving on to a local food prep company with simple fee structure not this mess cooked up by a greedy MBA student
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Mid
Canceled subscription, every time you open the app apparently it’s re applies your subscription. Got a surprise box and surprise hit to my bank account. Nice job. Plus meals were ok and a little overpriced
Misleading
Factor touts itself as healthy and highlights its protein amount per meal, but fails to mention the extreme amount of fat and sodium present in each meal. Make sure you look at each meal in detail to ensure it fits your diet. We made the mistake of trusting in its health and in one meal alone I had my entire fat content for the day. For this reason, factor isn’t for us.
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It sucks
I went in thinking it would be great but then I cancelled my order for the week and ended up with a charge on my account that was twice the amount of the original order amount really sketchy :(
Crashes
The app crashes almost every 5 min. I can’t change my order without it completely crashing/not saving any changes I’ve made. The app is also always saying it’s “under construction” or a page doesn’t load. I’ve had the app for two weeks now and I just go back to the web browser.
