Poor communication
I opened the app. Restarted the subscription- there was no warning that it would force a start date of 11/09/2026. I also didn't get to choose my meals. I needed a start date of 11/15. Customer service said there was nothing they could do, even though it had been less than 3 minutes since I opened the app, started subscription, realized the mistake, and contacted support.
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Great food, WORST APP & WEBSITE
For how much we spend per meal it would be nice if you guys could invest some more money back into your tech. Every week the app and website have glitch after glitch. I assume that’s why you also have to push an update every week (that almost never fixes all the glitches). It’s a real pain and I’m becoming fed up with having to deal with each week. It shouldn’t be this hard to select meals.
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Credit Vs Refund
Twice now since I started Factor 2-3 months ago, my meals have been delivered 2 days late, warm, & busted with the product meant to keep them cool. I have reached out & never been refunded, only credited. Yet I cannot use my credits due to there being promos on my account orders that myself or them apparently cannot manually take off. So I have $218 in credit that I cannot use…that should’ve just been refunded if I am unable to currently use the money to purchase factor meals.
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Not safe
I’ve had factor for two weeks. One meal, a mushroom melt burger, after heating to exact specifications. With a thermometer. Was rancid. It would’ve certainly made me sick.
For background, I have not thrown up since first grade. Now I’m 18. And I just had to purge my gut after eating a secret sauce burger with red potatoes. Again, heated to exact specifications with a thermometer. And this was 1 day after receiving the shipment. Which was properly cooled and swiftly stored in a fridge that was at the right temperature. These meals are not safe to eat.
For background, I have not thrown up since first grade. Now I’m 18. And I just had to purge my gut after eating a secret sauce burger with red potatoes. Again, heated to exact specifications with a thermometer. And this was 1 day after receiving the shipment. Which was properly cooled and swiftly stored in a fridge that was at the right temperature. These meals are not safe to eat.
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Meal prep is good, their ability to execute is awful!
I went with these for 3 weeks ordering 12 meals each time. In those 3 weeks not once did I get 12 meals I ordered. I got 13 the first week with incorrect meals I didn’t order. The second week I got 15 with even less correct meals I actually ordered. The third and final week, my meals were delivered 2 days late and so I threw the entire box away since it was horribly ruined. How could you ever depend on a regular diet or meals with such awful consistency? I tried talking to reps on the phone and they would “note my account” or so that would hopefully fix the issues and it literally only got worse. It REALLY seems to me they either don’t care OR only have so many of certain meals that maybe you ordered and rather than letting you select backup meals in case they can’t fulfill it, they just throw random unwanted junk in. What a waste. Will never use them again.
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Yum
Love the meals. The selection of different styles of food is awesome. Plenty of choices. Prices are very reasonable.
Unfortunate
I like the food, I liked the options, but I despise how even though you pause a delivery or even cancel your subscription you still get charged. Cancelled yesterday at 1pm only to then get charged 11-12 hrs later at 1AM. Couldn’t recommend less.
Lied about charges
Horrible
Terrible app
The app doesn’t work, and no one takes responsibility for it,
I couldn’t choose my meals and they send me terrible meals
I couldn’t choose my meals and they send me terrible meals
Missing items
Just got my first box and there were multiple missing items. Then I learn the price gets higher with the next orders. No actual person to talk to about multiple missing items, just an apologetic bot that couldn’t comprehend the conversation.
Typical subscription setup
The meals will keep coming even if u don’t select them and they expire a week after delivery. U will pay for everything. No text reminders or anything to remind you. This was supposed to simplify my life post-stroke. I will have to throw many of these out. They say not to freeze them.
Tired of so many companies abusing subscription plans. They are designed to keep selling people more if you miss any little step. They could easily make this better with text reminders etc. Cancelled my subscription. Food varied
In quality. Frustrated to pay for meals their system automatically made instead of ordering what u wanted.
Tired of so many companies abusing subscription plans. They are designed to keep selling people more if you miss any little step. They could easily make this better with text reminders etc. Cancelled my subscription. Food varied
In quality. Frustrated to pay for meals their system automatically made instead of ordering what u wanted.
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Be careful about the website
I called twice and they told me that because the food was out for delivery, they couldn’t help me.
Almost $200 for 14 meals and they offered no suggestion to my problem.
Live and learn.
I’m a new customer and I’m 83 years old.
They made all kinds of promises that were never fulfilled.
Almost $200 for 14 meals and they offered no suggestion to my problem.
Live and learn.
I’m a new customer and I’m 83 years old.
They made all kinds of promises that were never fulfilled.
No option to choose for 1 person hot meal
No option to see if food will be delivered hot and you should provide a half price 3 meal delivery to try. Also there should be option to avoid beef
AI ADS
Embarrassing that a company will use AI instead of employing actual actors. I thought this was a good company until I saw them using AI. Will not be getting any business from me.
Overprice
I ordered my first box for $102 but they charged me twice and the the second time they charged me it didn’t use the first time discount so it was a whole $190 box i never ordered and they wont refund it
Haven’t been able to login to app on multiple occasions
This app is glitchy. When I’m able to login, it works well, but I’ve had problems logging in on multiple occasions.
Factor Customer Service Terrible
After receiving notification of credit card charge for delivery the next week (5 day lead time, and only 15 minutes past cutoff time), I tried to cancel for that week since I will be out of town. I was told no exceptions since order already being processed. I mentioned you’ve lost a customer for life and she said she would put that in her notes. Nice.
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App Doesn’t Work
I can’t change meals or browse meals, neither button in the app works. I have to log into the website on my browser to do anything.
Fehler
Seit den letzten zwei Updates lassen sich die Gerichte nur über die Webseite auswählen.
App is consistently glitchy
They somehow keep making the app worse. There has been a bug for months where if you sort the list of meals (e.g. protein high to low), once you add the first meal to your cart you can’t do anything else and the list unsorts with no way to get the sorting back. Please, the app only has one job: enable me to quickly and easily order my food. I want to love it. Please stop making it so hard to do so.
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