Needs Improvement
I buy their meals and I like them generally. There is a nice sorting function that allows you to sort meals by various things like protein content, carbs, calories, type of protein, etc., with one glaring exception: fat grams. Without it, I have to hunt and peck through each of the nutritional summaries. Very laborious. I'm not sure why they don't have it. I can't be the only person who wants to eat low fat.
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Latest Update doesn’t work
There was a recent “Upgrade” of the app that was apparently supposed to improve the experience but now you cannot even view the menu or change your meal selections
WARNING! YOU CANT CANCEL THIS SERVICE!
Don’t download this app. Don’t start this service. After one week, I wanted to quit the service. I followed all their instructions, and it took me to a webpage that said “Oops. We can’t seem to find the page you’re looking for.”
Really? REALLY?!!
So how do you stop this service? I’m not making this up. You’ll wish you had taken my advice.
Really? REALLY?!!
So how do you stop this service? I’m not making this up. You’ll wish you had taken my advice.
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Poor/rigid service
I’ve been using Factor for a year now and was enjoying it so much that I got the premium subscription. Recently had an emergency that required me to leave town for a week on short notice and contacted factor to cancel my box and credit the amount I paid to my next box. They said they couldn’t, I said I was fine with that but asked them to at least not send the box because it would go to waste. They said they couldn’t because the shipping label had already been created. We were five days out from the shipping date. I get not being able to cancel the box or credit my payment to a future box because it was a COUPLE OF HOURS PAST THE CUTOFF, but being so rigid that you can’t cancel sending a box because a shipping label is created? I asked the representative to cancel my subscription and thankfully they did that quickly and efficiently. I enjoyed the meals I’d gotten over the last year but I won’t be returning.
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It’s a Scam
Once you sign this you cannot do nothing in the app, the app simply don’t open correctly, I cannot manage nothing there, send to browser and there’s the same.
Don’t to this with yourself, your buying a huge head pain.👍
Don’t to this with yourself, your buying a huge head pain.👍
Way overpriced
Introductory offer was about $14/meal. 🤯 Food tastes good. But always still hungry when I was done eating.
Bland after a while
They started out okay, saved me time, seemed like good selection. But after a while if you don’t pay for other types of meals they all start tasting the same.
Meant to cancel my account but paused it and they shipped me one more box of 8 meals for over $120 and all 8 of the selected options they sent had peppers. If you love peppers, this is a good service for you. But jeeze, I get thats a cheap vegetable but put a little more effort in your algorithm if you forget to select your meals.
There are some selections to pay an extra $5-15 for a single meal to make it better but at that rate may as well just order take out.
Good for a few months, then you’ll get bored.
Meant to cancel my account but paused it and they shipped me one more box of 8 meals for over $120 and all 8 of the selected options they sent had peppers. If you love peppers, this is a good service for you. But jeeze, I get thats a cheap vegetable but put a little more effort in your algorithm if you forget to select your meals.
There are some selections to pay an extra $5-15 for a single meal to make it better but at that rate may as well just order take out.
Good for a few months, then you’ll get bored.
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“Something went wrong. Please try again later.”
App not allowing me to cancel my plan. I tried the website and got the same message.
I wasted money and time.
My orders never arrived
Bestellung nicht erhalten
Ehrlich gesagt bin ich sehr enttäuscht und verärgert über Factor. Am 15. August hat mich der Fahrer angerufen, und ich habe ihm meine Adresse und Türnummer klar mitgeteilt. Trotzdem hat er mein Paket einfach mitten im Gebäude abgestellt, anstatt es vor meine Tür zu stellen oder es einem Nachbarn gegen Unterschrift zu übergeben. Ich habe den Vorfall sowohl bei Factor als auch beim Lieferdienst gemeldet, aber ich werde ignoriert und habe meine Bestellung immer noch nicht erhalten. Das ist nicht akzeptabel.
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Food tastes watered down
I wanted to cancel after my first shipment but I wasn’t fast enough and accidentally got a 2nd week. All of the sauces taste very watered down including the sauces on all the pasta. The burgers are a weird meatloaf. The only thing I liked was the pork, strangely some of the best cooked pork I’ve had- very tender . Not worth it for just that though when everything else is sooo bland. I’ve had healthy low sodium foods and they did not taste like water. They are trying to stretch things out. I threw away around 5 meals because I couldn’t do it anymore. The packaging it arrived in was very good made of recycled cloth and everything was cold even in 100 degree weather.
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great service but the app sucks
the app is so laggy ESPECIALLY the chat with customer service. which i always have to use because whoever delivers my meals refuses to put it in our mailroom’s fridge so they leave it out on the shelves or on the floor (it’s 90 degrees in the room btw) so my meals are always melted/warm. which could possibly be prevented if the app would allow me to add delivery instructions to my orders but it doesn’t. oh and the meal diet restrictions option never works so i always get pork meals if i forget to select or skip.
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It's just slop now
Had it for 2 years, used to be ok, but now It just looks like public school cafeteria food. hello fresh broke it.
App is still broken
Update: August 12th 2026: This last update, the app has been broken. Unable to select meals in app and have to rely on website to select meals.
Bad food and customer support
Bad food and customer support
Real experience
Average tast, but horrible customer services
Hard to unsubscribe
Hate how it’s so hard to unsubscribe. Wasted half an hour trying to figure out how to cancel. The cancel link went to a broken page. Very frustrating. Food is good, but app sucks. Want a setting that allows me to default to skipping all the time.
Incredible dinners & delivery!
5 stars! I wasn’t expecting such a delicious, balanced dinner and it’s delivered weekly in a great way- as if my safe, fresh entrees on frozen packaging had its own chauffeur! Thanks and look forward to learning more after these weeks.
Issue changing box size and meals
I change my box size to 4 and it autopopulates the absolute worst selections. I clear the box and it asks me to select 5. Ive been doing this over and over. Im either going to have to skip or take whatever random selections they want or pat for 5 meals. Such a waste of time and such an annoyance when the damn app wont work. Dont even get me started on the hellish delivery. Every week is chaos.
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YOU WILL NEVER BE ABLE TO GET AWAY
If I could rate lower than 1 star, I would. This meal service doesn’t even have the worst food, but it is grossly over priced for the quality that it provides and the company harasses you like a psychotic ex partner. I was suckered in with a discount coupon, but after a few weeks of use realized that it was not using the coupon code I had entered and was charging me full price. After canceling my subscription because of this, which is designed to be difficult, I continued getting shipments of meals that I did not pick, some of them in damaged packaging (only the inner boxes, not something damaged by mail carriers) and charged full price. After finally calling the company to stop getting charged and stop getting meals, I have continued to get harassed with emails and physical mail letters from this company along with all of their associated companies (such as hello fresh) begging me to come back despite calling customer service to be removed from the mailing list. Signing up for this is a terrible idea, because when you want to leave, they won’t let you.
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