Unwanted
I did not want this second delivery and do not want anymore in the future .
Glitchy app
Have you guys even tested the app? It’s not user friendly at all, ordered recipes are missing from the cookbook, instructions are not loading in full, I’m unable to submit my review on the recipe - the confirmation button is doing nothing. Overall, the UX is extremely poor, it’s my first order and I should not be having so many difficulties!
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Almost everything is awesome!
The food options, the order options, the app, convenience, service - all awesome!…
But the packing department lacks quality. EVERY WEEK my groceries are covered in gel from the leaking cold packs they use. IT’S A MESS! And the box leaks and makes a mess on my porch. I’m not exaggerating when I say this happens every week. Customer service thinks this is fine because the gel is “non-toxic.”
Also, the people packing the food don’t care. Last week my salad greens were freezer burnt due to their placement in the box. Week before that my chicken empanadas were at the very top of the box, not placed in the cold section of the box at the bottom. Food containers are often crushed and damaged. Also, delivery is known to arrive a day late. :/
Despite the packing and delivery failures, Hungryroot still has my business. They are the best option for me - one single person living in a rural area.
But the packing department lacks quality. EVERY WEEK my groceries are covered in gel from the leaking cold packs they use. IT’S A MESS! And the box leaks and makes a mess on my porch. I’m not exaggerating when I say this happens every week. Customer service thinks this is fine because the gel is “non-toxic.”
Also, the people packing the food don’t care. Last week my salad greens were freezer burnt due to their placement in the box. Week before that my chicken empanadas were at the very top of the box, not placed in the cold section of the box at the bottom. Food containers are often crushed and damaged. Also, delivery is known to arrive a day late. :/
Despite the packing and delivery failures, Hungryroot still has my business. They are the best option for me - one single person living in a rural area.
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Love this service
I love the service and would like to use it more. I wish you were able to accommodate larger families with larger serving sizes for meals - usually it seems to tap out at 4 servings. Also, I wish you had a better list of allergens or foods to avoid. I am allergic to oats and it’s really complicated to manage that, since our family has to have gf food for one family member and a lot of gf foods compensate with oats. I also wish you had someone to talk to when something went wrong. Overall, I am really glad this service is out there. Thanks for building it!
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Terrible New Update
It’s almost like the designer who made the update has never used the app to actually cook. The new instagram style feed is completely useless and does not help anyone who actually wants to use the app to you know… See the recipes that you are actively cooking that week or order upcoming items. Am really disappointed here. What used to be right on the homepage is now buried behind menu after menu after menu all while I’m just attempting to make dinner
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So good !
Love this service !
Food is usually okay but delivery leaves a lot to be desired
The app does not update. There is little to no recourse if your groceries don’t arrive the day they are supposed to and you are just left hanging.
Why AI Food?
The AI food pictures are immature and egregious. You have the food right there, why not take a picture of it?! Why are you showing me plastic and saying it’s healthy to consume? I’m so turned off.
Time and budget saver
Hungry root saves me time from having to think about and create healthy menu each week. They have meal options that are easy to make. Most of the recipes can be made quickly and there are plenty of options to please my family. The meals are affordable and they even have some fresh produce, which makes it so I don’t have to go to the store as often. Love It!
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Review
I just do not like this company, this app, or their customer service. They do use AI and just ugh. Glad to be gone.
Solution!
Hungryroot gives you delicious, healthy food at your doorstep with zero hassle! As a nurse, I believe organic food makes a big impact on my well being. And as a career woman, I love that I don’t have to make more decisions about what to cook and where to shop. Thank you Hungryroot for taking care of me!
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Let’s talk truth
As a single mom, taking a bunch of kids to the store is just a nightmare. A list of groceries to make a meal, trying to recipe plan? I remember my first 1yr old 😂.
Hungryroot has been a staple in my household for almost a year now. I don’t only use the recipes, I often utilize their groceries feature, too. My kids go through that pineapple like it was freshly cut from a tree. They’ve also explored so many things they never did before.
Obviously I still buy staples like cereal and their faves that HR might now offer (check for milk! It’s there!) and their customer service gets a bad rap.
I literally dropped my phone in liquid last week and have been scrambling to log back into apps that mattered (passwords are my kryptonite), and all it took was a text to customer service and I was back up and back to curating my next box within a few hours.
I’ve always been skeptical about meal planning sub boxes—this one has earned their place in Mom Word of Mouth: try it, it’s worth it, you guys.
Hungryroot has been a staple in my household for almost a year now. I don’t only use the recipes, I often utilize their groceries feature, too. My kids go through that pineapple like it was freshly cut from a tree. They’ve also explored so many things they never did before.
Obviously I still buy staples like cereal and their faves that HR might now offer (check for milk! It’s there!) and their customer service gets a bad rap.
I literally dropped my phone in liquid last week and have been scrambling to log back into apps that mattered (passwords are my kryptonite), and all it took was a text to customer service and I was back up and back to curating my next box within a few hours.
I’ve always been skeptical about meal planning sub boxes—this one has earned their place in Mom Word of Mouth: try it, it’s worth it, you guys.
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So good and so easy
I have tried MANY meal service and grocery service options and Hungry Root is by far the best for ease, value, taste, and variety. I love having the option to choose meals and groceries in the same app, and being able to get snack size to try new things is fantastic. Definitely worth trying!
Uses AI pics
Its hard to choose the meals you want when you can’t trust the picture of the finished product. Its seems pointless to choose to use AI when you don’t need to. Unless they don’t actually have a test kitchen, in which case I trust them even less.
The last couple of times I’ve checked my order they have also added snacks that take my points total over the amount I have signed up for. This time they added an extra $10 worth of snacks, and the food certainly isn’t worth that much. Not sure why they keep doing that. Are people not checking the order before it goes through and so they pay extra without noticing? Also seems pretty dishonest.
I find the meal choice is repetitive and boring if you have diet restrictions. They have introduced me to some fun new brands I probably wouldn’t have tried, but on the whole, its not enough to keep me as a customer.
The last couple of times I’ve checked my order they have also added snacks that take my points total over the amount I have signed up for. This time they added an extra $10 worth of snacks, and the food certainly isn’t worth that much. Not sure why they keep doing that. Are people not checking the order before it goes through and so they pay extra without noticing? Also seems pretty dishonest.
I find the meal choice is repetitive and boring if you have diet restrictions. They have introduced me to some fun new brands I probably wouldn’t have tried, but on the whole, its not enough to keep me as a customer.
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Great recipes, but questionable produce
I think the recipes are great, there is a large selection. We have rarely repeated meals and love trying new ones. The only issues we have had repeatedly is bad produce, either it’s already gone bad by the time it has gotten to me (produce with expiration dates from a month prior) or they are only good for a day or two.
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Unreliable
I keep getting the wrong products. They ship the wrong days! Mold and dead bugs have been found in my packages and at least 1 item is crushed and unusable per package! I email them relentlessly and they just keep messing it up! Awful
Complete joke
Hungryroot is a joke. Thank goodness I got a discount on my first order, because the original price was over $230. For that amount, I received a single cup of chips, a single mini bag of popcorn, and barely enough food for two adults for so called “meal”.
I would give this company zero stars if I could. After seeing the amount charged compared to the quantity of food provided, I was shocked. I can get significantly more food from the grocery store for a fraction of the price.
The value simply isn’t there. Extremely disappointing experience, and I would not recommend this service to anyone looking for affordable meal options.
I would give this company zero stars if I could. After seeing the amount charged compared to the quantity of food provided, I was shocked. I can get significantly more food from the grocery store for a fraction of the price.
The value simply isn’t there. Extremely disappointing experience, and I would not recommend this service to anyone looking for affordable meal options.
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So much food waste
After getting 2 separate orders that I had to throw directly into the trash because it wasn’t packed well and got hot during transit, I would absolutely not recommend this service. Spent more time probing food to check temps than it would have taken me to go shopping.
The best!
This meal plan has kept me healthy and strong. It takes the stress out of food shopping and cooking, and I can get exactly the types of foods I need. The quality of the food is top-notch and wholesome.
Poor customer service
I have been trying to reach the company for a week now. I had food delivered last week that is supposed to be frozen. I was completely defrosted. I made complaints through their support. System reached out in multiple avenues, and all of my request for services have gone unanswered, nor have I received a refund or a replacement of the food
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