Terrible Customer Service
False promises, delayed shipping with warm food, terrible customer service. They provide 0 retribution for mistakes made on their part. And to make up for mistakes made they will only give you a credit spaced out over such a long period of time to keep you from being able to cancel. Such a scammy business.
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Great
Yeah actually has been great. Any issue was dealt with quickly. Very tasty.
Didn’t even get to try it
I was very interested in this company, signed up, had several meals and snacks picked out and then…nothing. I got an email at almost 9pm saying my delivery had been made around 2:30pm. No picture on the email and no food at my door. I checked all my security camera footage and had nothing. I get that this is the contracted delivery company’s fault, but they didn’t even try to keep me. I cancelled immediately because if they messed up the first order I couldn’t see it getting much better. I was refunded at least, but very disappointed that I didn’t even get to try anything.
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App update sucks
I love love love hungry root and the recipes but I think they updated it within the last few days and all of the recipes are gone, the ratings of users on the recipes is gone, the ability to filter for calories is gone… I don’t know how to even use it now except for groceries. It was so user friendly and great to use before.
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Love the service HATE the app
I love the easy, healthy and delicious meals delivered to my door each week but the app is severely lacking in functionality. I have to update my order every week because despite selecting a 4 person meal plan I’m always being given 2 person meals. And searching for new meals to add takes so much time because the app always shows you the same meals in the same order so you have to scroll a long time to see anything new. There are no helpful filter features such as dinner only so you’re also scrolling through all the breakfast options to find something new. The search field is also lacking as it gives you options completely irrelevant to what you are looking for and doesn’t let you filter for the number of people in your family so I’m always finding something that looks good but it’s for 2 people and I can’t find the one for 4 people. Also, a recent issue is that the freezer packs have been completely melted and broken open upon arrival so I have to wash everything because it’s covered in freezer pack goo.
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Response from developer
Hi there, we're so sorry to hear of this experience and we appreciate you letting us know. We've passed your review along to the correct team.
