Hurb User Reviews

Name: Hurb - Hotels & Resorts
Rating: 3.9 (316 reviews)

Hurb - Hotels & Resorts

HURB TECHNOLOGIES S.A.

🌟 Lifestyle

✈️ Travel

What users say

Summarized from real user reviews of Hurb. Based on 316 reviews and a 3.9/5 average, it highlights the 5 positives and 14 negatives reviewers mention most about this Travel app.

Positive things

💰Unbelievably cheap and affordable deals
👍User-friendly and easy-to-use interface
🎨Good design and excellent usability
✈️Great travel package offers
⚡Quick and simple booking process

Negative things

😞Severe refund issues - customers waiting months to years
📞Extremely difficult to contact customer service
🚫No phone support - only chat and email
❌Bookings not actually made despite payment
🔄Cancellation process is nearly impossible
💳Charges applied but reservations never confirmed
🌐Poor communication - responses in Portuguese only
⏱️Extremely slow customer service response times
🏨Hotel information mismatches and wrong bookings
🔒Unethical business practices and potential fraud
📱App crashes and keyboard display issues
🚫Limited geographic coverage for certain cities
💸Money taken but services not delivered
⚠️Unresponsive to legal judgments and court orders

Top reviews

Most Recent Highest Rated Lowest Rated

171, eslionato

Desde 2022 tentando meu reembolso. Venderam um sonho e criaram um pesadelo para inúmeros clientes. Tive vários parentes no prejuízo, assim como eu!

DBM06

a year ago

Terrible experience

Hard to contact, never solve the problem!!! Please avoid

Steramos25

a year ago

Cool app with excellent deals!

Unbelievably cheap and affordable package deals if your dates are flexible!😍

Travelcurry

2 years ago

Response from developer

Thank you so much for your compliment! I'm very happy to know that you enjoyed it. Your feedback is very important to me and motivates me to keep providing the best service. If there's anything else I can help you with, please let me know! @hurb ou no Facebook

NÃO COMPREM nada desta empresa

Pior empresa de venda de pacotes de viagens do país. São uns enganadores. vendem e nunca cumprem. Não pagam as ações na justiça. Escondem seu dinheiro e juízes não conseguem executar. Não caiam na “lábia “ deles pelos preços baixos. Empresa pirâmide. Cumprem uma viagem para deixar um cliente feliz e 99 eles fingem “demência”. Ainda não sei como o governo deixa esta empresa enganar mais pessoas. O dono precisa ir logo para cadeia. Não honram nadaaaaaa!!! Cadê MP? Se alguém tiver dúvida , basta procurar processos online. Uma vergonha ainda venderem pacotes. Triste pois enganam mais e mais pessoas.

MacDerm44

2 years ago

Viagem não entregue

Comprei 4 pacotes com o Hurb , tudo corria bem , viajei para Cuba e Peru, pedi cancelamento de uma viagem para Nova York e recebi o reembolso de 100% , porém, tenho ainda um pacote comprado há 4 anos para San Andres que não marcaram a viagem ainda e nao aparece mais no app para escolher a data . Não entrei com processo e dei um voto de confiança pq sempre gostei da empresa , torço para que ela se recupere, mas parece que vou ficar no prejuízo.

Viajando e andando

2 years ago

Onde está meu reembolso?

Esperando meu reembolso há mais de um ano e a empresa simplesmente não está nem aí. Não viajei e eles roubaram meu dinheiro!

Alex Vizoso

2 years ago

Scam

That’s scam guys

daniel o grande

3 years ago

Gosto!

Nunca tive nenhum problema !

user-vix

3 years ago

Decepção total e datas falsas na oferta

Comprei em 2021 uma viagem para punta cana, para ser realizada em 2023. Na oferta estava escrito: primeiro semestre de 2023 (março a junho) e segundo semestre de 2023 ( agosto a novembro.) Preenchi no formulário as minhas opções de datas, primeiro todas em maio, foram negadas. Após isso preenchi datas em junho, novamente todas negadas. Fui falar com o suporte e me disseram que não tem NENHUMA data disponível no primeiro semestre!!!! Se não tem datas disponíveis não deveria estar anunciado como tal. Moro nos Estados Unidos e minha única disponibilidade era viajar de 4/03/23 a 15/08/23, estarei esse período no Brasil e dentro desses mais de 3 MESES eles não tem NENHUMA DATA DISPONÍVEL. Decepção total. No final a atendente me deu a opção de cancelar, porém como comprei a viagem com créditos de uma viagem cancelada por eles devido a pandemia, os créditos que seriam retornados já estariam vencidos. NÃO QUERO CRÉDITOS VENCIDOS, QUETO O REEMBOLSO TOTAL NO MEU CARTÃO. Não quero cancelar a viagem, terei que cancela-la porque o hotel hurbano não tem NENHUMA opção de data dentro dos 3 MESES que posso viajar. Um absurdo total, total desprezo com o cliente, nunca compre com eles, são uma fraude!! Se não vou acertado irei perder mais de 5 MIL REAIS.

bsidndiwnd

3 years ago

Were able to refund me

Rr676

5 years ago

Response from developer

Hello, how are you? We are the largest Brazilian online travel agency and in 10 years of many fantastic stories with our travelers. If you still couldn't cancel your order, send us an email to midiasmkt@hurb.com. We will help you!

Scammers

Same as other people I wish I had reviewed this web before. I booked a reservation for a hotel. Soon after my card was charged I received an email saying that my purchase was not made. Like WTH???????
I’ve been trying to get hold of someone over the phone but no one answers. I sent a couple of emails too and all I get is another email saying that someone will get in touch with me, but so far I have not received any emails or calls from anyone responding to my problem.. it’s so frustrating to see that people don’t care about their customers anymore, all they care is the money and nothing else

jametefe2006

5 years ago

Response from developer

Hi Jametefe! How are you? We apologize for the delay in responding to your request, because of covid-19 we had many calls. We are working to respond to all our travelers in the shortest possible time. We can't find your email here, but we want to help you, if you can forward an email to midiasmkt@hurb.com we will give you all the support.

Scammmmmmm

The website when you book you ca cancel abs there is no way to cancel even within 24 or 48 hrs.
Also this is not in English. And no customer service.
DO NOT BUY ANYTHING FROM HERE

rtypueh

5 years ago

Love the way it feels

The design is good and usability awesome. I like how I can quickly access everything and nothing is too hidden or hard.

Ed Albuquerque

5 years ago

Response from developer

Hi, Ed! We are glad that you are taking advantage of the ease of our app to travel! We hope you can enjoy our special offers a lot 💕

Don’t do it they will keep ur money

I tried everything an nothing they don’t help you and don’t send no emails and they don’t have nothing in English.. they say things to make u feel better but later to say sorry nothing we can do .. the place coco key is for kids your stealing from kids and stealing they moment to have fun... they have two c.e.o they are ways to make they pay I know this because I’m a lawyer 10 years now but a good friend of mines what to handle this type of case..
I just can’t believe they hurting people is a pandemic like this not cool ... I gave them 3 days this coming Wednesday hurb will see I’m not lieing about being a lawyer anyone that wants to take them to court you can just ask for my info I’ll send it through email .. hope no one els has to go through this

joker!!!!!!!!!!!!!!!!!!!

5 years ago

Terrible - this needs to be shut down

** UPDATE ** still no refund. I have all the documents stating I would get a refund and today they tell me I can not get one? This company is a thief and needs to be shut down. I will continue to update and use all platforms to let people know this company STEALS YOUR MONEY. **********This should be removed as a travel app. They are super hard to get in touch with then you “chat “ to cancel several times as it still shows as a reservation. Going on three weeks and they will not sent me an email to confirm the cancellation. It take about 8 mins for a reply in chat with very vague replies.

Bradystehlin

6 years ago

Response from developer

Hello, Brady! All right? 💙 Hope so! I apologize for what happened. It is not even our intention! We seek to offer our best! Send an email to midiasmkt@hurb.com so we can help you! 🙏

Scammers.

I booked a reservation in Las Vegas., they charged my card and when I called the hotel to confirm they named a different third party company not Hurb, they had booked my name but a different phone number and address. The worst my reservation wasn’t paid yet. Worst experience ever.

Juaniita1

6 years ago

Response from developer

Hello, Juaniita! How are you? If you are having trouble confirming your reservation with the hotel, contact us by email midiasmkt@hurb.com so we can help you!

Scam

Booked a stay at water resort and water resort was closed. (Drove 6 hours). There was no notice of it being closed at any stage of booking. It has been 13 days and they have not responded. Company is located in Portugal.

Scottsh80

6 years ago

Scam!

We booked a room at a water park for my daughter’s 5th birthday. They gave us a confirmation number and said no need to contact the hotel to confirm reservations. We called to see when we could arrive to use the water park, only to be told the hotel was closed for the week. No reservation was received! The phone number is disconnected in the email.

DO NOT USE THIS APP OR COMPANY!

MattDawson

6 years ago

Response from developer

Hi Matt! I am very sorry for this misunderstanding. Our mission is to provide the best experience for our travelers and this type of situation is unusual! Don't worry, we want to help you, contact us at midiasmkt@hurb.com. I will be waiting ✨💖

Scam

Awful company. Will never use ever again!

julz39388:

6 years ago

DO NOT USE THIS APP

I booked a room confirm with dates an everything ones submitted date was change, need no cancel the reservation I made and no option to cancel. I already send an email I haven’t receive an answer yet

Elvia Moreno

6 years ago

Response from developer

Hi Elvia! How are you? 🤗 I am very sorry for this misunderstanding. Our mission is to provide the best experience for our travelers and this type of situation is unusual! We want to help you, contact us at midiasmkt@hurb.com, okay? 💙