App Fine Service Poor
The app works fine but the service leaves much to desire. I’m not sure if it is just the location that I use but my car comes out is if a wash did not take place especially in the front and the lower part of the car. I have been trying to cancel the membership but the emails bounce back.
Very Poor Customer Service
Don’t recommend!! I’ve been paying for a monthly car wash plan since they opened in Columbia. Today while detailing my car I went to pick up the tire shine, bug remover & fresher. When walking back to my car I was stopped and told I had to ask permission to use those items. I set them down and asked permission to use the items. I will be moving my membership to another car wash that knows how to give customer service. This is not the first time I have received less than acceptable customer service from this company’s employees. It will, however, be the last time they will have the opportunity.
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Cleanliness
Sometimes they wash the back of my car with the brush and sometimes they don’t
Even though this is a large car wash, they seem to be understaffed. The customer service was disappo
Even though this is a large car wash, they seem to be understaffed. The customer service was disappointing, and some of the employees were rude and unfriendly. I expected much better service from a business of this size. They definitely need more staff and better customer service.
Dennis
Greatest team
