Save $$$
HURT! has saved me at least $2,000 in unnecessary ER/ Urgent Care visits. I’ve received super fast responses each time!
Aging millennial scared of phone calls
Pulled my back working out and couldn’t walk which was scary. I used the app and they helped me with guidance to alleviate a bit of pain in the moment (how to lay for least amount of pain) and they helped get me an appointment same day with a specialist so I didn’t have to call (thank goodness cuz I would have suffered in silence vs calling someone). The person I chatted with was so kind and quick. I think I waited 2 min for them to join the chat, and had an appointment 5 min later. I recommend this app to all my friends!
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You’re better off using AI
This app told me what I already knew, sent me to Jefferson, and told me to mention Rothman. When I did, the providers looked confused and had no idea what the app was. No imaging, no escalation, no follow-through.
It functions as an intermediary without authority. No diagnosis, no advocacy, just a handoff back into the same system that already dismisses patients unless symptoms are severe enough to justify attention.
For a neurological issue, this was worse than useless. It reduced trust and took away hope. If you can’t integrate meaningfully with hospitals or help patients advocate effectively, this app shouldn’t position itself as care guidance.
Honestly, you’re better off using AI.
It functions as an intermediary without authority. No diagnosis, no advocacy, just a handoff back into the same system that already dismisses patients unless symptoms are severe enough to justify attention.
For a neurological issue, this was worse than useless. It reduced trust and took away hope. If you can’t integrate meaningfully with hospitals or help patients advocate effectively, this app shouldn’t position itself as care guidance.
Honestly, you’re better off using AI.
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Must Have App!
If you have a phone you need this app! I have used it 2x once for myself and once for my child! It is a GREAT resource that is easy to access and use and you’ll get connected to a professional asap! They were a great help to us both times! 10/10 highly recommend!!
Aging millennial scared of phone calls
Pulled my back working out and couldn’t walk which was scary. I used the app and they helped me with guidance to alleviate a bit of pain in the moment (how to lay for least amount of pain) and they helped get me an appointment same day with a specialist so I didn’t have to call (thank goodness cuz I would have suffered in silence vs calling someone). The person I chatted with was so kind and quick. I think I waited 2 min for them to join the chat, and had an appointment 5 min later. I recommend this app to all my friends!
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Non functional app
Says I’m already registered but won’t let me reset my password
Agree - worthless app
I really should have read the reviews before I downloaded. App wouldn’t even let me log in. Account setup was interrupted before finished because app wouldn’t let me scroll to Continue button. Then on second attempt, it wouldn’t let me enter my phone number for verification - said an account with my email already exists. Login wouldn’t take my email and password. Then I attempted to reset my password - app said no account with my email exists. How can the account exist AND not exist? Horrible app.
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1st Responder
Horrible experience, horrible app, and horrible customer service.
Useless
One of the most useless apps. It’s advertised as offering online care. No they don’t. They just ask u a bunch of questions and tell you what doctors office to go to. Thanks for nothing. Coulda figured that out myself
Skipped the guidance and doesn’t give the option to reopen conversations
I had a bad ankle sprain that is not recovering at the rate I was hoping, reached out for advice and they said “ouch! That looks bad, lets refer you to a specialist!” Great, but I had already scheduled an appointment and couldnt get in for two weeks, can I get some medical advice now? Sorry, you’ve already gone to the ER, RICE, we’ll add a note that you need to be seen sooner. My helper was very nice but all they can do is refer me to the one specialist, and after that they paused the chat and I’m unable to get a second opinion or talk to someone else :(
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Waste of time
This app was advertised as after hours urgent care. After about 10 minutes of questions, they offered to make an appointment with an orthopedic which I could do myself online. definitely not any type of urgent care.
Quick and convenient
Was able to speak with a representative in less than three minutes! This is a super great resource and they were linking up with my local ortho practice and was able to coordinate an appointment for the same week.
Account
Will not let me create an account.
Was great when it was first released
When I first used the app, the individuals you messaged were helpful and would at least give advice. Now they just tell you to “make an appointment with your doctor”. You take the time to upload information, explain in detail what’s going on and they just tell you to visit the doctor.
Waste of time
It’s just a glorified app for Anderson to get new clients. Person with broken english provided no assistance and just said “book an appointment”.
Won't send confirmation code to complete sign up
useless
Quick to respond
Just wanted to let everyone know I received communication back in under 5 minutes for my questions about my daughters hamstring. Gave me good advice and referred me to a clinic for more help if needed.
Helpful!
This is a wonderful app. It saved me a trip to the Dr’s office. Dr. Miller gave me a treatment plan to try before needing to be seen. Definitely recommend!
Elbow Break
Thankful to be able to contact a doctor about a recent injury... I hope to not need this app again but very reassuring to know it is here to use. Very quick response!
Excellent advice!
I twisted my ankle on the trails tonight and my ankle swelled up immediately. I would have gone to Urgent Care and waited 3 hours if I hadn’t used this app. They saved me a bunch of money, time, and potential exposure to COVID. If you’re active, you NEED this app!
