Could not log in and poor customer support
I changed cell phones and when I tried to log in again it wouldn’t allow me because I had added a physical security key to my Apple account, and their implementation of Sign in with Apple is not using native iOS APIs for it so doesn’t detect my key.
When I contacted customer support asking for them to improve this and/or provide a workaround like migrating off an Apple account, they told me to call instead of providing a solution or telling me there is none. I don’t want to call them. I don’t want them to have my phone number. I replied kindly asking for online support only to be ghosted.
In the end, I had to take matters into my own hands and remove momentarily my security keys to allow the app to log me in.
When I contacted customer support asking for them to improve this and/or provide a workaround like migrating off an Apple account, they told me to call instead of providing a solution or telling me there is none. I don’t want to call them. I don’t want them to have my phone number. I replied kindly asking for online support only to be ghosted.
In the end, I had to take matters into my own hands and remove momentarily my security keys to allow the app to log me in.
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Website crammed into an app
You can tell they did not invest at all in any mobile app developers. The app is just a website squashed into an app shell. The controls are absolutely terrible. Touch targets too small. Byzantine workflows. Nothing works like a mobile app should. Charts are useless garbage, not a single one presents any useful data. The bar charts all have overlapping bars that obscure what little data is present. And plenty of features lead into dead ends that require force-quitting the app because it's a website designed for you to use the browser's back button to get out of it... but instead it just locks you into that screen and you can't get out.
Hunter's penny-pinching CxO office should be ashamed. Would they put out a new controller without hiring an EE, ME, etc to work on it? Absolutely not. Yet they believe they can push out a shovelware app to save money on app developers?
Avoid this product if possible. Ask your sprinkler installer if they offer a non-Hydrawise controller. Whatever it takes to avoid this pile of absolute garbage.
Hunter's penny-pinching CxO office should be ashamed. Would they put out a new controller without hiring an EE, ME, etc to work on it? Absolutely not. Yet they believe they can push out a shovelware app to save money on app developers?
Avoid this product if possible. Ask your sprinkler installer if they offer a non-Hydrawise controller. Whatever it takes to avoid this pile of absolute garbage.
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Million miles away from being a mature app.
There are ton of issues with app and the remote access of hunter irrigation in general.
1. Wand constantly disconnects and the button on wand does not work until I restart the system. It is definitely not a weak network because I have a repeater in my garage and very close to the console. What’s the point of spending 100 bucks and still you cannot control irrigation remotely?
2. They just complicated very basic things. When you turn on a zone, it should either turn on or not. It is as simple as that. Instead if controller is not working, it throws a prompt and yet still shows that zone is running and your reports are all messed up. If the app already knows that controller is not responding, why even show animation that zone is running and record false metrics?
I would recommend investing in Rachio system available in costco instead of investing in this Hunter wand with Hydrawise app. I haven’t used Rachio but user reviews are very good
1. Wand constantly disconnects and the button on wand does not work until I restart the system. It is definitely not a weak network because I have a repeater in my garage and very close to the console. What’s the point of spending 100 bucks and still you cannot control irrigation remotely?
2. They just complicated very basic things. When you turn on a zone, it should either turn on or not. It is as simple as that. Instead if controller is not working, it throws a prompt and yet still shows that zone is running and your reports are all messed up. If the app already knows that controller is not responding, why even show animation that zone is running and record false metrics?
I would recommend investing in Rachio system available in costco instead of investing in this Hunter wand with Hydrawise app. I haven’t used Rachio but user reviews are very good
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Works well for me
Overall the app works well and is reliable for my 6-zone system. I do agree that the design could be simpler.
Only complaint is that if you have multiple programs (ie seasonal adjustments), it only allows for a start date (month and day); not an end date. So programs end up overlapping. The only viable option is to use the “grow in” option which gives you the ability to set a start and end date, but because it requires a year, you have to reprogram it every year.
Only complaint is that if you have multiple programs (ie seasonal adjustments), it only allows for a start date (month and day); not an end date. So programs end up overlapping. The only viable option is to use the “grow in” option which gives you the ability to set a start and end date, but because it requires a year, you have to reprogram it every year.
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Not intuitive
This app should be simple. Like setting up a thermostat. You should be able to turn each zone up manually and set the duration. And you should be able to schedule the zones to come on at a certain day and time each week for a specified duration. Instead it is very difficult to perform these easy tasks. Both the app and the documentation are geared toward contractors. There are highlighted icons for multi-site use while there is no icon to schedule the sprinkler to go on and off at your house. Also both the controller and app indicate that the internet connection is good when in fact it isn’t. The opposite is also true. Then when you try to contact customer service they complain that too many people need help. Well duh - create an app that makes sense.
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