Stealth
They mandatorily ask you to load a balance, instead of charging for actual usage. Stops charging due insufficient balance, even though there is a couple of dollars balance, which they will not refund you.
Really inconvenient, couldn’t make it work
You need this app to start charging, even at a free charger. Why? It’s already free. Just let me plug in! There is no cell reception in the garage. And if it’s not free then let me tap a credit card since the thing already has a built-in RFID reader. Really useless if you are traveling and are staying at a hotel that supposedly offers this type of free changing because it’s impossible to initiate a charge
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Needs improvement
This app is very basic and has no features that an actual charging app needs. I wish you would add scheduling in the app to schedule a time when to start charging. And after the charging stops there is no way to restart the charging again, you would have to manually remove the charger then reinsert it to be able to start charging again. It is unfortunate that the developers don’t listen and ignore user’s suggestions.
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Bugged
The automatic payments doesn’t work and I keep needing to manually add funds. Plz fix
4 out of 4 don’t work
The Hampton Inn Wheatridge CO is not a place to charge. I get it when a charger is down, but all 4? The worst part is I loaded the app with $10 to get started. I might as well have burned it saved 30 minutes!
Needs improvement
This app is very basic and has no features that an actual app needs. I wish you would add scheduling in the app to schedule a time when to start charging. And after the charging stops there is no way to restart the charging again, you would have to manually remove the charger then reinsert it to be able to start charging again.
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Incredible app
I love the Hypercharge app, I can always get charged easily at my charger in my condo parking lot. Great app
Needs improvement
I wish you would add scheduling in the app to schedule a time when to start charging.
Scammy, misleading, broken
Unnecessarily complicated to set up. Had to preload money to use, then it didn’t even work. Now I’m out the money I preloaded into the app because the charger didn’t work, but I had to load the money in just to find out.
The hotel I’m staying at recently changed their free charging stations to these. At 2am after a long drive I’m in the rain fiddling with the charger and the app trying to get it to work. After scanning a QR code to download this app, forced to create an account, two factor authenticate, load vehicle details, contact and location info, payment info, preload money etc etc. all for it not to work in the end. I’m beyond frustrated.
Some charging stations just use tap to pay… I will never give this scammy company another cent and will advise all to avoid if possible.
The hotel I’m staying at recently changed their free charging stations to these. At 2am after a long drive I’m in the rain fiddling with the charger and the app trying to get it to work. After scanning a QR code to download this app, forced to create an account, two factor authenticate, load vehicle details, contact and location info, payment info, preload money etc etc. all for it not to work in the end. I’m beyond frustrated.
Some charging stations just use tap to pay… I will never give this scammy company another cent and will advise all to avoid if possible.
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Hypercharge app
I like this app. Works well.
Terrible
I have used most ev charge app and this rates as the worst. Even though you have logged in the past it constantly asks to sign back in.
I can see why people get turned off of tech.
I can see why people get turned off of tech.
Clunky and can’t search by station number
Something as basic as searching by station ID # does not work.
Awful
Never use useless. Remove from the app store.
Complicated and misleading
To use a “free” charger I was forced to download a mobile app and add $10 to my account. Charger advertised L2 fast charging but did not provide such services. Complete waste of money and time
Charger doesn’t work and no customer support
Tried this app at 500 DuPont. Requires to load cash to app only for the app not to work. Specifically, one can’t simply enter in the station id to activate . No spot to do so. Tried calling immediate customer help - just got a generic call center that took call in details and someone will get back to you. Certainly have not heard from anyone so doubt if anyone is actually working to respond d to calls. Do not load cash in this app!
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Ridiculously complicated
Agree with previous poster. This app and using Hypercharge charger is NOT simple. I’ve owned an EV for 6+ years and this is the most complicated app setup I’ve ever had. And it’s 2024…I shouldn’t have to preload money on an account just to charge.
Level 2 at the price of Level 3
Saw this at a local grocery store and figure I give it a try. Then I saw the price $0.40/kW at 8kWh. Shell is up the street and costs $0.50 at 180kWh. Insane!
Unnecessarily complicated
It would be nice if we could just tap a credit card on all the chargers. Having to install an app on your phone, giving them all sorts of information about you unnecessarily isn’t right. It also took us 10 minutes to get everything installed and get it right just so we could charge it actually was not a great experience. Chargers just need to let us tap a credit card and make it simple.
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Confusing setup, pre-pay for “free” service
Setup seems straightforward, until it’s not.
I can charge for free at my workplace, but the app seems to require funds/credit card for you to charge at all.
You cannot keep charging and pay through your credit card if account funds/credits run out.
I can charge for free at my workplace, but the app seems to require funds/credit card for you to charge at all.
You cannot keep charging and pay through your credit card if account funds/credits run out.
Pre pay not ideal
The Hypercharge chargers are installed at my work and I like them for the most part. The thing I don’t like is you have to keep your account topped up. Yesterday I put my vehicle on charge and after 8 hours realized it had stopped charging after an hour because my account ran out. They have my card on file why can’t they let me fully charge and take the money from my card?
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