Terrible service for charging problems.
The app works fine. However, customer service and technical support when there’s a problem with the charging station has been abysmal. You would think they would monitor their own stations. And when a station is off-line in the app, they would resolve it on their end, but no. I have called twice and submitted to tickets for broken stations in Beachwood Ohio, and still has not been resolved after eight weeks.
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Cap jourimain NB
Installation in a private parking, had to pay extra to access the parking , this is ridiculous,
Great use
Very useful to plan your ev trips, only downside is some stations are tricky to find.
Half baked app
Give yourself plenty of time to set this app up since it is very cumbersome to initialize and sends you a lot of codes to your email which you have to find, cut and paste back into the app which loses the verification screen. If you need to create a support ticket, it does not recognize you even if you are logged in from the app and you need to jump through many hoops to try and finalize the ticket. Our car was not on the vehicle selector so we left the blank - thankfully we have adapters for all charger types but if you don’t, you’ll need to sort that out. Hopefully the developers can focus on UX in new versions.
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Clutch
Honestly it’s the best app for Ev cars quick access and the way to add funds to your account balance
