Can’t Login or Sign Up
I’ve had a Flo account for years and now I can’t sign in. I’m always receiving an “An unknown error happened.” I also can’t create a new account. Deleting and reinstalling the app doesn’t work. Customer service for the charger or app is also non-existent. I was on hold over an hour. The callback feature also doesn’t work.
Until they resolve their issues, I’d avoid them entirely.
Until they resolve their issues, I’d avoid them entirely.
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Application ne se connecte pas
Je peux me connecter à mon compte sur le site web, mais pas sur l’application, ça fait un message d’erreur (j’ai désinstallé l’app, j’ai essayé sur un iphone). Il m’est donc impossible de charger mon véhicule avec ma borne à la maison car je dois l’autoriser avec l’application, et c’est impossible de le faire avec le site web. Je dois annuler un voyage demain, à moins que je paye sur une borne externe….
Très mécontant pour l’instant, je changerai l’avis selon le service que j’aurai…
Très mécontant pour l’instant, je changerai l’avis selon le service que j’aurai…
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Unable to login
Unable to unlock my home charger because your app wont let me log in.
Resetted the password throught your website. Still not able to log in. When trying to reset password again now it shows another red message.
Tried to contact you but you are closed. This is really bad. Ai bot is not good customer service.
Now i can’t use my home charger.
Resetted the password throught your website. Still not able to log in. When trying to reset password again now it shows another red message.
Tried to contact you but you are closed. This is really bad. Ai bot is not good customer service.
Now i can’t use my home charger.
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Bad
Now can’t sign in, app just shut down and now it shows unknown error please try again later.
It’s been later still doesn’t work.
It’s been later still doesn’t work.
Worst ever
I’ve been standing here for half an hour trying to figure out how to charge my car
Not as advertised / old tech
Does not show as available on ChargePoint app. even though it shows available on the Flo app, and confirmed physically is available. Flo requires prepayment in excess of need. Won’t accept credit card tapping for payment.
Poor UX
This is a great system of hardware and software—in theory. In practiced the UX is very poor. The designers of this system should be forced to use it on a rainy night
Expensive!
Electrical cost per kWh is way, way too high!!
Broken and Hasn’t Been Fixed
Don’t bother with this app. It will constantly send you to spots where another car is parked but not charging. Here’s why:
A few months ago flo switched to shut off charging when an account runs out of money. The problem: they mark the charger available when this happens. But really there’s another car parked in the spot with the charger locked in, not charging.
The effect is you have no idea now when a charger is really available.
Don’t try calling support—they will waste your time by not understanding it’s their service that’s broken by design.
A few months ago flo switched to shut off charging when an account runs out of money. The problem: they mark the charger available when this happens. But really there’s another car parked in the spot with the charger locked in, not charging.
The effect is you have no idea now when a charger is really available.
Don’t try calling support—they will waste your time by not understanding it’s their service that’s broken by design.
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Stop asking me for feedback
I’m tired of every app asking me to leave me a review. Just let me use the app in peace
Zéro service à la clientèle
Impossible de signaler quelqu’incident que ce soit via l’application. En 2026 devoir se taper une attente interminable sur une ligne d’appel ou écrire sur un formulaire web sans lien réel avec l’application est simplement inacceptable. Prenez exemple sur Circuit Électrique qui excellent sur ce tableau.
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Com’on
Never remembers my login
A ameliorer
Les bornes sont souvent defectueuses. Bcp de frictions dans le processus.
HOOPS TO JUMP THROUGH
A struggle every time. I only like credit card chargers.
A Charging Friend
I’ve been broke for a while, but now I’m back stronger than ever. I say this slightly hypocritical but not quite. My Flo account at present is $3.50, whilst my coffers fill. I’ll update my wallet later. It’s this juxtaposition however that bares relevance to this short tale. I was down in a way I wish on no one. Every move turned to dust, but me being me I use deterrence as fuel for perseverance. I took full advantage of one of the greatest active business marketing/customer care ideologies in America. To allow your customer base to a full charge and actively entrust them on negative accounts is not only kind, it is business ethics from up on high. I respect this company and for me to be able to respect a company in America is the greatest honor that can be bestowed in this hyena-like business environment. If not for this “overcharging” gift and a few other acts of clemency during the past three years I withhold that I would’ve emerged regardless, but not as I am now. These “little breaks” help. Thank you and I’m sure the community thanks you.
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love the new fast chargers
The new fast flo are so easy to operate, seem to be easy to find and charge quickly for a decent price! i like them way more than the tesla super chargers
It’s like it’s the year 2006.
Federated identities exist. Use them. Making me create another user account and yet another hackable password is an obsolete step. The very fact that I need to even use an app to charge my car is beyond the pale but EV users seem to have low expectations.
Great charging app
It’s great and the live notifications are very helpful!
App sucks
We hate apps
Just correct 😌
It’s correct and fast
