Terrible service for charging problems.
The app works fine. However, customer service and technical support when there’s a problem with the charging station has been abysmal. You would think they would monitor their own stations. And when a station is off-line in the app, they would resolve it on their end, but no. I have called twice and submitted to tickets for broken stations in Beachwood Ohio, and still has not been resolved after eight weeks.
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Cap jourimain NB
Installation in a private parking, had to pay extra to access the parking , this is ridiculous,
Great use
Very useful to plan your ev trips, only downside is some stations are tricky to find.
Half baked app
Give yourself plenty of time to set this app up since it is very cumbersome to initialize and sends you a lot of codes to your email which you have to find, cut and paste back into the app which loses the verification screen. If you need to create a support ticket, it does not recognize you even if you are logged in from the app and you need to jump through many hoops to try and finalize the ticket. Our car was not on the vehicle selector so we left the blank - thankfully we have adapters for all charger types but if you don’t, you’ll need to sort that out. Hopefully the developers can focus on UX in new versions.
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Clutch
Honestly it’s the best app for Ev cars quick access and the way to add funds to your account balance
doesn’t work at all
App stopped communicating with chargers. Impossible to make the chargers start charging your car now. Can’t wait for this awful company to go out of business so the chargers are replaced with ones that can actually be used.
Can’t Login or Sign Up
I’ve had a Flo account for years and now I can’t sign in. I’m always receiving an “An unknown error happened.” I also can’t create a new account. Deleting and reinstalling the app doesn’t work. Customer service for the charger or app is also non-existent. I was on hold over an hour. The callback feature also doesn’t work.
Until they resolve their issues, I’d avoid them entirely.
Until they resolve their issues, I’d avoid them entirely.
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Application ne se connecte pas
Je peux me connecter à mon compte sur le site web, mais pas sur l’application, ça fait un message d’erreur (j’ai désinstallé l’app, j’ai essayé sur un iphone). Il m’est donc impossible de charger mon véhicule avec ma borne à la maison car je dois l’autoriser avec l’application, et c’est impossible de le faire avec le site web. Je dois annuler un voyage demain, à moins que je paye sur une borne externe….
Très mécontant pour l’instant, je changerai l’avis selon le service que j’aurai…
Très mécontant pour l’instant, je changerai l’avis selon le service que j’aurai…
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Unable to login
Unable to unlock my home charger because your app wont let me log in.
Resetted the password throught your website. Still not able to log in. When trying to reset password again now it shows another red message.
Tried to contact you but you are closed. This is really bad. Ai bot is not good customer service.
Now i can’t use my home charger.
Resetted the password throught your website. Still not able to log in. When trying to reset password again now it shows another red message.
Tried to contact you but you are closed. This is really bad. Ai bot is not good customer service.
Now i can’t use my home charger.
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Bad
Now can’t sign in, app just shut down and now it shows unknown error please try again later.
It’s been later still doesn’t work.
It’s been later still doesn’t work.
Worst ever
I’ve been standing here for half an hour trying to figure out how to charge my car
Not as advertised / old tech
Does not show as available on ChargePoint app. even though it shows available on the Flo app, and confirmed physically is available. Flo requires prepayment in excess of need. Won’t accept credit card tapping for payment.
Poor UX
This is a great system of hardware and software—in theory. In practiced the UX is very poor. The designers of this system should be forced to use it on a rainy night
Expensive!
Electrical cost per kWh is way, way too high!!
Broken and Hasn’t Been Fixed
Don’t bother with this app. It will constantly send you to spots where another car is parked but not charging. Here’s why:
A few months ago flo switched to shut off charging when an account runs out of money. The problem: they mark the charger available when this happens. But really there’s another car parked in the spot with the charger locked in, not charging.
The effect is you have no idea now when a charger is really available.
Don’t try calling support—they will waste your time by not understanding it’s their service that’s broken by design.
A few months ago flo switched to shut off charging when an account runs out of money. The problem: they mark the charger available when this happens. But really there’s another car parked in the spot with the charger locked in, not charging.
The effect is you have no idea now when a charger is really available.
Don’t try calling support—they will waste your time by not understanding it’s their service that’s broken by design.
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Stop asking me for feedback
I’m tired of every app asking me to leave me a review. Just let me use the app in peace
Zéro service à la clientèle
Impossible de signaler quelqu’incident que ce soit via l’application. En 2026 devoir se taper une attente interminable sur une ligne d’appel ou écrire sur un formulaire web sans lien réel avec l’application est simplement inacceptable. Prenez exemple sur Circuit Électrique qui excellent sur ce tableau.
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Com’on
Never remembers my login
A ameliorer
Les bornes sont souvent defectueuses. Bcp de frictions dans le processus.
HOOPS TO JUMP THROUGH
A struggle every time. I only like credit card chargers.
