Decent app but no improvements and poor ui
Thank you
Buy the app
World class programs, good App!
Great content
After Joe changed the developer team, the app seems to be working well and as expected. Joe reached out personally to make sure things were going well and it’s clear that he cares about what he does and the products he puts his name on. He really is a great coach and I’m glad the initial app issues have been sorted out. Cheers
Response from developer
I’m very sorry for your poor experience. I take 100% responsibility for it (this is Joe Bennett, the owner). And offer my sincere apologies. I take your time, money and gains very seriously. Unfortunately over the course of 2023-24 I had to transition App development teams twice. I spent tens of thousands of dollars, and hours daily trying to improve the app function, as well as upgrade existing features. When bringing problems to developers' attention, every month I’d be assured they were fixed. Only to find those “fixes” either weren't actually fixes at all, and/or temporary bandaids that led to more problems. And by the time problems would reach me directly, it would be months to get one of these “fixes” done again. Being the least tech savvy person on the planet, I personally felt helpless being unable to just get in and fix issues. It created a horrible experience for me (emotionally and financially), and even worse, a less than amazing experience for the members. Which is even worse. But thank God, as I’m writing this (February 2025) I’ve finally had an AMAZING new team in place for 3 months that has solved problems quickly and permanently, getting the app where it should be. We can now go weeks at a time without a single support ticket, which is amazing for having thousands of members. And I’m finally able to get back to focusing on my personal mission of creating an epic app to help people put on muscle, look and feel the way they want. (we’ve added 3 new programs the last 2 months with 3 more on the way). As an additional apology for the poor experience I’d be happy to offer a completely free 3 month membership. And so you can, risk free, come back and see the improvements we’ve made. Just email me personally at hypertrophycoach@gmail.com and I’ll get that taken care of asap. Thank you for your feedback, I wish the experience had been better, but I need to hear this to make the app better moving forward.
Lost Data
I want to thank Joe for reaching out and letting me know the problems have been fixed. This app works great now! The content on this app is top notch. I would like to see more exercises in the video library in the future.
I created a custom program spanning 12 weeks only to see the exercises within the daily workouts have been changed and then the program itself ultimately got deleted. Very disappointing. I will update this review if support gets back to me and is able to fix this issue.
Response from developer
I’m very sorry for your poor experience. I take 100% responsibility for it (this is Joe Bennett, the owner). And offer my sincere apologies. I take your time, money and gains very seriously. Unfortunately over the course of 2023-24 I had to transition App development teams twice. I spent tens of thousands of dollars, and hours daily trying to improve the app function, as well as upgrade existing features. When bringing problems to developers' attention, every month I’d be assured they were fixed. Only to find those “fixes” either weren't actually fixes at all, and/or temporary bandaids that led to more problems. And by the time problems would reach me directly, it would be months to get one of these “fixes” done again. Being the least tech savvy person on the planet, I personally felt helpless being unable to just get in and fix issues. It created a horrible experience for me (emotionally and financially), and even worse, a less than amazing experience for the members. Which is even worse. But thank God, as I’m writing this (February 2025) I’ve finally had an AMAZING new team in place for 3 months that has solved problems quickly and permanently, getting the app where it should be. We can now go weeks at a time without a single support ticket, which is amazing for having thousands of members. And I’m finally able to get back to focusing on my personal mission of creating an epic app to help people put on muscle, look and feel the way they want. (we’ve added 3 new programs the last 2 months with 3 more on the way). As an additional apology for the poor experience I’d be happy to offer a completely free 3 month membership. And so you can, risk free, come back and see the improvements we’ve made. Just email me personally at hypertrophycoach@gmail.com and I’ll get that taken care of asap. Thank you for your feedback, I wish the experience had been better, but I need to hear this to make the app better moving forward.
