Horrible!!
I downloaded this app a few months ago and got the first time on yesterday I decided to book a rental to use on the DoorDash platform. I found two rentals, similar SUV’s with no open applications and decided to submit a request for both of them (they advise you to submit multiple requests to better your chances of getting approved). I figured two requests were enough especially with the distance I would have to travel to pick up rental. One of my requests wasn’t even in an hour and I checked back and it was already rejected with the reason not being listed because the owners reason is pretty much optional. The second request I was banking on and that one failed me too, once more rejected. I need a rental today and now if I want to try my luck again with this app, I have to wait until Sunday to pick up which is slowing down my money. I’m approved to drive and have never rented on the platform and then they use your picture from the the process of starting your background check as your profile picture smh not cool at all. This app seems pointless to me and as I finish typing I am already in search of another platform to use to book rental cars…
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Response from developer
Hi, we're sorry you rated Hyrecar a one star and we would love to take a look at the issue. We hope to improve your next Hyrecar experience with great service. Please reach out and share detailed feedback to our customer support team at +1-866-949-9446 or email at contact@hyrecar.com with any questions or concerns. Thank you.
Ridiculous
After spending thousands of dollars on multiple rentals through this app, I found myself being charged twice in one day ,so naturally I disputed the duplicate charge with my bank. The customer service is non existent. Hyrecar then chose to block my access to booking future rentals indefinitely. I’ve easily spent about 10 grand collectively throughout all the years of using this service & this is how I am treated as a customer after being wrongfully recharged. Also the same company that I rented through has confidently given me two cars that have had 250,000 + miles on them and decided to die on me due to engine issues . My friend had to jump my rental four times after the Prius that I ordered decided to die on me in a McDonalds drive through . It was one of the most mortifying moments of my life and theft was no way I was going to pay $200 plus for a tow. It’s a great concept but is ran sloppily & unprofessionally. They’re quick to take your money but run and hide when a customer has any typical of transactional or safety issues due to many of these vehicles being beat up .
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Response from developer
We appreciate you taking the time to share your experience with us. Your feedback is very valuable, and we apologize for any frustration it may have caused. In order to investigate this further and address your concerns, could you kindly provide us with additional information by reaching our support team at contact@hyrecar.com ? We would like to investigate this further. Thank you - The HyreCar Team
Company is a big *Scam
I have had the worst luck with this company and reading the reviews, I’m not the only person who has wasted countless hours on the phone with customer service that is very no existing if you ask me. I have spent more then 5k in rentals with HyreCar*(Ameridrive). I have gotten cars that shouldn’t be on the road. I have rented cars and every time I get one there is something wrong. The last incident I found illegal drugs in car knowing that they charge a arm and leg for cleaning fees they had the nerves to charge me a cleaning fee of $45 for the smallest thing and I got a toll invoice for $1 they charged me a $20 admin fee more they triple my ticket costs. I have had multiple cars that have stopped on me with an issue. My last rental stopped on me and I kid you not it took them 41 days to get car out of impound and close out my rental. They will charge your account double. I had I’ve 26 charges that my bank found that was charge double. They will not help they should be sued and shut down. As I’m writing this I have been on hold for 1hr 45min that should tell you everything you need to know and this company & they just filed for bankruptcy so you be the judge.
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Response from developer
We're sorry to hear that you had a negative experience wit our service. We value your feedback and want to address your concerns. We would appreciate if you could provide us with more details about your specific experience so that we can better understand and resolve the issue. Please contact our support team at contact@hyrecar.com so we can get it resolved. Thank you
Cannot get phone verification bug fixes! Arghhh! :)
I have been trying for over a week, going through all of the recommended gyrations to simply get my phone number verified. If you cannot do that? You cannot move forward. They put you back on a carousel of asking you to do the same things: Log in, Log out, call in, upload screen shots, report, wait again rinse & repeat. When you do get a live agent on the phone or on chat? They state “There is nothing we can do to override and just verify you, go back in the carousel!” Lol So you do that again and if you get frustrated as to, as I said “Why is it so difficult to onboard your clients paying you all?” They told me I was being “unprofessional and rude” so the conversation was over? Lol Anyway, if, one day I can EVER get “Verified “ just on my phone? I shudder to think whats in store for me with a serious problem out in the field anywhere. Seems like a circle jerk, no wonder they were sued into oblivion, no focus on actually on boarding customers and actually having simple solutions to simple issues! If you want to make money? Get your customers onto the App!! Jesus lol Anyway, I no longer trust them. Proceed at your own risk. Oh! And if you keep asking them to help you? They just ignore you. So….I dunno lol
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UBER DRIVER’S BEST FRIEND!
I’ve used HyreCar twice now. Never a single issue. They have the lowest prices, best selection and the easiest process for Approval on the Uber App. Every Uber Driver should know about HyreCar. Another Uber Driver told me about it. Now, I won’t rent anywhere else. It’s so easy. Everything happens in the app. I pick my car in the app. I pay in the app. My documents are uploaded to the app. I just download them from HyreCar & upload them in the Uber App and they are usually approved in minutes. I can start driving again, immediately. And the best part is, I can extend my rental; as long as I want, as often as I want. And, I do it all in the app! If you’re a Rideshare or Delivery Driver and you need a car to work, HyreCar is a “NO-BRAINER”.
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HORRIBLE!
This sorry company has horrible customer service representatives they have lost there mind. How are you going to tell my husband to have his self call you back🤦🏾♀️ implying someone is enpersonating him. Id hate to see if it was man/women going thru hormonal changes in there transition stage and y’all are saying his/her appearance doesn’t match his/her voice over the phone based upon the photo being provided too you. That is discrimination. HyreCar
-my husband has been waiting on an update almost a year now bc one other owner lied and said he damaged something on there car , when they car was beat up proves a point on these reviews EVERY CAR I GOT FROM THEM HAD PROBLEMS!!!!!!! The owns that are calming damaged had mold in the car 🤦🏾♀️ hyre has done nothing for us !
-my husband has been waiting on an update almost a year now bc one other owner lied and said he damaged something on there car , when they car was beat up proves a point on these reviews EVERY CAR I GOT FROM THEM HAD PROBLEMS!!!!!!! The owns that are calming damaged had mold in the car 🤦🏾♀️ hyre has done nothing for us !
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Fraudulent “Insurance Deductible” Practices
HyreCar was actually my 1st and best option for quickly securing a rental vehicle, but due to frequent account seizures, bad customer service, personal data breeches, & a random $1K “Insurance Deductible” for a vehicle in which the owner was repeatedly reporting multiple damages & false stolen parts claims after an incomplete weekly rental returned per request simply because they “Needed it back for an event” disregarding my verified Full-Time Gig-Work usage(After an entire MONTH goes by HyreCar IMMEDIATELY makes the accusation that I was the person who apparently stole a catalytic converter and starts pinging all of my listed and UNLISTED accounts afterwards). I’m going to strongly recommend everywhere that people avoid this application and search elsewhere if possible. All of the things listed in this review are frequently happening issues dealing with this company.
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Beware
I was constantly being charged for an extra day when I returned the car. I would get a refund but it would take 2 to 10 days to get it. This time I was charged for 4 days and when I call about it they told me I picked up 2 cars at once then I was to prove I didn't pick one up. Like how do you do that. If they would have cared enough to make one phone call to the owner it would have been fixed not no they couldn't do that just send emails. So after 4 days and hours on the phone I am finally getting my $254 refund in the next 2 to 10'days.
As for the cars. Have you noticed all the cars get 5 stars???? The last car I got it had hail day all over it, screws holding the bumper on and the horn didn't even work. I can tell when I rent from the cause my tips go down compared to when I drive a nice car...
Please run from them. Try KINTO they are even cheaper for weekly
As for the cars. Have you noticed all the cars get 5 stars???? The last car I got it had hail day all over it, screws holding the bumper on and the horn didn't even work. I can tell when I rent from the cause my tips go down compared to when I drive a nice car...
Please run from them. Try KINTO they are even cheaper for weekly
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Quick to take the money
This is a scam. They advertise cars that aren’t available and are quick to take the money but you have to wait up to 10 business days to get a refund due to their mistakes? I don’t think so. The owner of the vehicle I was approved for stated he had taken down it was available and rejected the rental. It was when I contacted him about a pickup time he realized they had let the rental go through. So now they have all my money, I have no transportation and no way
To even make money since I don’t have a vehicle now. So I suggest you save yourself the drama and don’t deal with them. Customer service was a joke and wasn’t comprehending what I was saying so all they did was make me angrier than I already am. You can take my money in the blink of an eye but to get it back I have to wait? NO! UNACCEPTABLE. Now please excuse me while I walk 7 hours home thanks to HyreCar
To even make money since I don’t have a vehicle now. So I suggest you save yourself the drama and don’t deal with them. Customer service was a joke and wasn’t comprehending what I was saying so all they did was make me angrier than I already am. You can take my money in the blink of an eye but to get it back I have to wait? NO! UNACCEPTABLE. Now please excuse me while I walk 7 hours home thanks to HyreCar
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Non- reliable cars in New York
If your trying to rent a car please be careful with some cars especially in New York , my first time booking a car I contacted the owner and I couldn’t pick up the next day because the rear window was shattered , and the owner told me he didn’t know when his mechanic was coming to change the window - I had to cancel and luckily I was able to get my money back. The 2nd time I finally rented a car , was fine the first day , the next day the engine light came on. I tried contacting the owner but I didn’t receive an answer untill 4 hours later, after I got stuck doing grubhub and the car wouldn’t drive up a small hill. So I had to cancel the order , bring it back to the store and safely get back home. Had to drive under 10 mph , not only did I get scammed out of a rental , but the owner expects me to pay insurance fees for his broke car. WHEN ALL I DID WAS JUST DRIVE. Now I’m at a loss it’s horrible , HyreCar please do better.
Oh and they don’t give refunds if you rent a bad car so your money gets wasted
Oh and they don’t give refunds if you rent a bad car so your money gets wasted
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Terrible App. Poor Management
I rented a car and returned it on time (washed &gas) but the car owner was able to add/ charge me for an extra day while having his car back in his possession. He never closed the contract even after I reached out to him to close it to avoid fees… So I try to contact HyreCar to let them know that I’ve returned the car because owner didn’t close the contract and 2 hours later I get a couple notifications that my rental has been extended and then close within 10 mins. (I have screenshots n emails to show proof) So again I’ve reached out to HyreCar to see what’s going on and haven’t received any reply’s or my refund /deposit…it’s been 2 days !!!! this needs to be fixed ASAP! No right for owners to charge extra n not report returns plus HyreCar doesn’t nothing to fix the situation! Never using this app again! Scammers
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HyerCar - Stay Away Unless You Want to Be Taken Advantage Of
Stay as far away from HyerCar as you can. They allow piece of crap owners to rent piece of crap cars with damage and then doesn’t refund for all the issues with the car and even the owner. The owners expect the renter to cover all the maintenance when it’s the responsibility of the owner and then the renter has to fight them to reimburse for maintenance costs out of their own pocket. 5 cars we rented from and 3 of them had damage all over the car. The third car was a Nissan Rogue and not only did the owner always refused to do maintenance on the car but it had no working hard, no air bags, and the breaks failed which caused my boyfriend to get into a bad accident. The 5th car had no damage but the owner is complete rude jerk and his wife is extremely hostile. They claim to be Christian’s but they are far from it. From the constant demands for car payments, wanting double payments, and overcharging for tolls, we have had enough of hyercar and hyercar needs to be shut down. It’s not ok for owners to be rude, threatening, and hostile towards paying renters and reporting fraudulent accidents on the car that never happened just to get money. See ya in court! We want all the money back we wasted on renting these cars and more!
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Warning! Warning !
Warning please refrain from using this service !! Save yourself the headache ! I returned a car over 2 days ago to AMERIDRIVE and they still have not closed the rental out. I also requested a new rental from a different owner, which was accepted and I was charged for it. Since AMERIDRIVE has not closed the rental out I have not been able to receive the next car. This leaves me out of valuable time and money. It is the weekend and this obviously is the most fruitful time. They also did not give me the $75 dollar rental promo for getting my first rental. I have called both HYRECAR and AMERIDRIVE and neither have offered solutions for this issue. If you must use this faulty service avoid AMERIDRIVE (the company)at all costs. Their cars are low quality, filthy and not well maintained. Everything operates through a key box so you will never see a live person. Then my rental was not closed out because they claim the person who works at that site has a funeral to attend, and apparently they wont be on site for 5 days due to the funeral. They also said they have no one else who can close the rental out and neither Ameridrive or HyreCar has offered me anything but excuses for this inconvenience. I suggest you take your money elsewhere!
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Great gig car service
Hyre A Car is a great service if you’re a gig worker I use it for Doordash my car is out of commission and I am using it you get a $75 rebate back on a gift card your first time you rent as long as your rent it for three days which I thought was great my car with taxes and everything included including insurance was only $147 for three days every price and every car is different I recommend him highly and you should try them out to if you need a car to rent for gig work or maybe just go away for the weekend
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The worst experience every time.
I first used this app a few years ago for Lyft and was given a totally different car than was advertised. It was some off brand electric car that wasn’t in their system, so they had it listed with the websites permission as a mustang or something to that effect. It didn’t even mention that it was a different car in the description. It sucked because Lyft wouldn’t even allow me to use it and the car was dying constantly and just wasn’t what I wanted. Customer service made it difficult to correct to issue. Fast forward a few years and I decided to give them another chance and it’s possibly the least user friendly experience ever, the customer service is an absolute nightmare to navigate. Definitely would recommend a different rental service.
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Sharnea B.
I discovered this app by Google search. I was at a downfall in my life after a car accident that happened. My car is now in the car repair shop to fix the damages and I needed a rental to help me with my everyday life such as work and getting my children to school so with that being said, I have to leave a review about who I rented a car from using the Hyre app. I’m from Carrollton Ga. Once I searched for a rental near by, I was recommended to several car on Hyre App. Sharnea B. Car stood out the most to me because first, it’s a gas saver. Second, I have never drove an up to date car in my life so I had to give it a chance for once and third, all the very cool technologies built in this car. My brother is who was maybe to take me to this rental. On the way there, his car broke down 20 minutes away. I called her and told her the situation and she came and brought me the rental car y’all and handed me the key once she arrived. She asked me was everything okay and did we get a tow and I replied yes. She is so great with communicating with me with information or anything that I needed to know while renting her car. She is quick to respond and very polite and understanding. I will always rent a car from her!! This is a great app to use due to the prices. I want to thank her a million times for everything she has done for me!! You’re the best 😁
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Delivery Drivers Secret Tool!!!
My car broke down on the snowstorm in the middle of winter, I was unemployed and trying to support a family. I found out about this app and it changed my life I’m able to rent anybody’s vehicle that wants to rent it to me for a very reasonable price per day. Most of the time you’ll be able to rent a vehicle for $50 or under and then go about your day delivering food to people. A true lifesaver thank you guys so much for coming up with a genius idea I greatly appreciate having found you. I highly recommend this app to any Uber or Lyft or Uber eats driver looking to use somebody else’s vehicle to go about your deliveries for the day.
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Borderline ripoff
It took two weeks to get into the car I got because the owners are all so flakey and many of the cars weren’t actually available or the owners don’t respond at all.
The car was filthy and unsafe to drive but I didn’t have any other options considering how hard it was to get and kept it for a week. It was over $50 a day total even though the rate for the car was only $28. The car also had been banned from usage by Lyft but I was able to get them to reactivate it for me somehow. Lyft is ok with it I guess but it’s technically not allowed which HyreCar doesn’t address head on. Most of the cars I don’t think can be used for Uber it seemed and didn’t have inspection papers for Uber.
I was also promised a $75 gift card for my first rental but I still haven’t received it yet although it said you have to contact support to request it. That’s the next issue, support is nonexistent in the app. The chat function on my iPhone 13 pro doesn’t work at all and messages just disappear into a blank screen. So there’s no way to get a hold of anyone. I did however receive several phone calls after I registered and before I tried to start renting but after I got the rental I haven’t been able to contact the company is weeks. Will update this review if the gift card is a scam. I probably wouldn’t do it again unless I really had to.
The car was filthy and unsafe to drive but I didn’t have any other options considering how hard it was to get and kept it for a week. It was over $50 a day total even though the rate for the car was only $28. The car also had been banned from usage by Lyft but I was able to get them to reactivate it for me somehow. Lyft is ok with it I guess but it’s technically not allowed which HyreCar doesn’t address head on. Most of the cars I don’t think can be used for Uber it seemed and didn’t have inspection papers for Uber.
I was also promised a $75 gift card for my first rental but I still haven’t received it yet although it said you have to contact support to request it. That’s the next issue, support is nonexistent in the app. The chat function on my iPhone 13 pro doesn’t work at all and messages just disappear into a blank screen. So there’s no way to get a hold of anyone. I did however receive several phone calls after I registered and before I tried to start renting but after I got the rental I haven’t been able to contact the company is weeks. Will update this review if the gift card is a scam. I probably wouldn’t do it again unless I really had to.
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Worst ever!!
Worst customer service I’ve ever had! If you don’t have a lot of money I would suggest you don’t even bother because I’m in desperate need of a car and I secured a rental and they took my money and I’m getting all ready to pick it up then the owner cancels but no one informed me of this and when I’m trying to look for my run so I can’t find anything so when I reach out to customer support they take forever and a day before they respond to you only to let you know that it was canceled and you would be refunded within two weeks which is highly unacceptable and I feel like they stole my money because I need that money that they took to secure another rental but it takes them seconds to take my money but I need to wait two weeks before I get it back. That is horse manure!!!!
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Will Leave You Frustrated
No cars near me. Closest cars 45-60 mins away so ride planning and good communication between owner and driver required.
Owner took hours (4-5) to accept one of my applications. Took even longer to reply to my messages about meeting to pick up car.
You are charged immediately after owner accepts reservation. However, the next day (Date of intended pick up) owner replies to me saying I have no cars available today.
No apology. No further info on if and when the car would be available.
Almost 40 min chat with HyreCar. Spent most of the time just waiting. Not being updated. No apology as well. They canceled the order and I was issued a refund. Which takes 2-10 business to get back on your credit card.
Basically told to just try again. It takes 12-24 hours to reserve a car. 12-24 hours for Uber/Lyft to accept documents.
Process is not quick or smooth enough for mistakes like this and extreme lack of empathy.
They will leave you SO frustrated…your only source of relief will be writing the next bad review.
Demand higher standards from your car owners regarding communication and car availability.
Owner took hours (4-5) to accept one of my applications. Took even longer to reply to my messages about meeting to pick up car.
You are charged immediately after owner accepts reservation. However, the next day (Date of intended pick up) owner replies to me saying I have no cars available today.
No apology. No further info on if and when the car would be available.
Almost 40 min chat with HyreCar. Spent most of the time just waiting. Not being updated. No apology as well. They canceled the order and I was issued a refund. Which takes 2-10 business to get back on your credit card.
Basically told to just try again. It takes 12-24 hours to reserve a car. 12-24 hours for Uber/Lyft to accept documents.
Process is not quick or smooth enough for mistakes like this and extreme lack of empathy.
They will leave you SO frustrated…your only source of relief will be writing the next bad review.
Demand higher standards from your car owners regarding communication and car availability.
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