Horrible!!
I downloaded this app a few months ago and got the first time on yesterday I decided to book a rental to use on the DoorDash platform. I found two rentals, similar SUV’s with no open applications and decided to submit a request for both of them (they advise you to submit multiple requests to better your chances of getting approved). I figured two requests were enough especially with the distance I would have to travel to pick up rental. One of my requests wasn’t even in an hour and I checked back and it was already rejected with the reason not being listed because the owners reason is pretty much optional. The second request I was banking on and that one failed me too, once more rejected. I need a rental today and now if I want to try my luck again with this app, I have to wait until Sunday to pick up which is slowing down my money. I’m approved to drive and have never rented on the platform and then they use your picture from the the process of starting your background check as your profile picture smh not cool at all. This app seems pointless to me and as I finish typing I am already in search of another platform to use to book rental cars…
Show more
Response from developer
Hi, we're sorry you rated Hyrecar a one star and we would love to take a look at the issue. We hope to improve your next Hyrecar experience with great service. Please reach out and share detailed feedback to our customer support team at +1-866-949-9446 or email at contact@hyrecar.com with any questions or concerns. Thank you.
Ridiculous
After spending thousands of dollars on multiple rentals through this app, I found myself being charged twice in one day ,so naturally I disputed the duplicate charge with my bank. The customer service is non existent. Hyrecar then chose to block my access to booking future rentals indefinitely. I’ve easily spent about 10 grand collectively throughout all the years of using this service & this is how I am treated as a customer after being wrongfully recharged. Also the same company that I rented through has confidently given me two cars that have had 250,000 + miles on them and decided to die on me due to engine issues . My friend had to jump my rental four times after the Prius that I ordered decided to die on me in a McDonalds drive through . It was one of the most mortifying moments of my life and theft was no way I was going to pay $200 plus for a tow. It’s a great concept but is ran sloppily & unprofessionally. They’re quick to take your money but run and hide when a customer has any typical of transactional or safety issues due to many of these vehicles being beat up .
Show more
Response from developer
We appreciate you taking the time to share your experience with us. Your feedback is very valuable, and we apologize for any frustration it may have caused. In order to investigate this further and address your concerns, could you kindly provide us with additional information by reaching our support team at contact@hyrecar.com ? We would like to investigate this further. Thank you - The HyreCar Team
Company is a big *Scam
I have had the worst luck with this company and reading the reviews, I’m not the only person who has wasted countless hours on the phone with customer service that is very no existing if you ask me. I have spent more then 5k in rentals with HyreCar*(Ameridrive). I have gotten cars that shouldn’t be on the road. I have rented cars and every time I get one there is something wrong. The last incident I found illegal drugs in car knowing that they charge a arm and leg for cleaning fees they had the nerves to charge me a cleaning fee of $45 for the smallest thing and I got a toll invoice for $1 they charged me a $20 admin fee more they triple my ticket costs. I have had multiple cars that have stopped on me with an issue. My last rental stopped on me and I kid you not it took them 41 days to get car out of impound and close out my rental. They will charge your account double. I had I’ve 26 charges that my bank found that was charge double. They will not help they should be sued and shut down. As I’m writing this I have been on hold for 1hr 45min that should tell you everything you need to know and this company & they just filed for bankruptcy so you be the judge.
Show more
Response from developer
We're sorry to hear that you had a negative experience wit our service. We value your feedback and want to address your concerns. We would appreciate if you could provide us with more details about your specific experience so that we can better understand and resolve the issue. Please contact our support team at contact@hyrecar.com so we can get it resolved. Thank you
Cannot get phone verification bug fixes! Arghhh! :)
I have been trying for over a week, going through all of the recommended gyrations to simply get my phone number verified. If you cannot do that? You cannot move forward. They put you back on a carousel of asking you to do the same things: Log in, Log out, call in, upload screen shots, report, wait again rinse & repeat. When you do get a live agent on the phone or on chat? They state “There is nothing we can do to override and just verify you, go back in the carousel!” Lol So you do that again and if you get frustrated as to, as I said “Why is it so difficult to onboard your clients paying you all?” They told me I was being “unprofessional and rude” so the conversation was over? Lol Anyway, if, one day I can EVER get “Verified “ just on my phone? I shudder to think whats in store for me with a serious problem out in the field anywhere. Seems like a circle jerk, no wonder they were sued into oblivion, no focus on actually on boarding customers and actually having simple solutions to simple issues! If you want to make money? Get your customers onto the App!! Jesus lol Anyway, I no longer trust them. Proceed at your own risk. Oh! And if you keep asking them to help you? They just ignore you. So….I dunno lol
Show more
UBER DRIVER’S BEST FRIEND!
I’ve used HyreCar twice now. Never a single issue. They have the lowest prices, best selection and the easiest process for Approval on the Uber App. Every Uber Driver should know about HyreCar. Another Uber Driver told me about it. Now, I won’t rent anywhere else. It’s so easy. Everything happens in the app. I pick my car in the app. I pay in the app. My documents are uploaded to the app. I just download them from HyreCar & upload them in the Uber App and they are usually approved in minutes. I can start driving again, immediately. And the best part is, I can extend my rental; as long as I want, as often as I want. And, I do it all in the app! If you’re a Rideshare or Delivery Driver and you need a car to work, HyreCar is a “NO-BRAINER”.
Show more
