I amsterdam City Card User Reviews

Name: I amsterdam City Card
Rating: 1.8 (12 reviews)

I amsterdam City Card

Stichting Amsterdam & Partners

✈️ Travel

Customer Experience

Positive experience26.2% of reviews

Neutral4.8% of reviews

Negative experience69.0% of reviews

~ Based on 42 written reviews from the US App Store.

Is I amsterdam City Card Safe?

Not enough ratings yet to assess I amsterdam City Card.

Is I amsterdam City Card Legit?

I amsterdam City Card appears legitimate, with a few gaps. AppsHunter Legitimacy Score for I amsterdam City Card is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Beyond rubbish - use GVB instead

Rubbish app. Bought the card and it refused to add to the app or the website, even after uninstalling and reinstalling 4+ times (which was their recommended fix for this apparently very common problem). Only solution to get it working was to physically walk 3 miles to their help desk to get a physical card. Ridiculous app given the amount of money pumped into this transport network. Avoid and use GVB - that works effortlessly and painlessly!

JPE97@

5 months ago

Cards won’t activate

PocketJoint

7 months ago

Can’t open app

It reaches point about location and it gives an error about failing to change setting. The app will not go forward or back. I have forced closed and uninstalled/reinstalled with the same result. I checked the settings and the location permissions did change, but because the app doesn’t see that, it won’t open

emeryjl

8 months ago

Everything we needed

Idk why this app ahas such terrible reviews, it worked perfectly for us! Didn’t have to faff with a physical card, and were able to just activate when ready! Super easy to use both at attractions and on public transit.

Catfeather49

10 months ago

I am Amsterdam Card

This made our trip to Amsterdam so much easier, especially when you know you can jump on and off the metro with the cost already covered. I’m pretty sure we used it on the trams too! The card gives you free access or discounted access to many attractions! The list of attractions on the app helped us plan our days in this beautiful city! Would highly recommend!

letluce_travel

a year ago

Application doesn’t work

I ordered Amsterdam City Card for 72 hours today (April 25), using the application. Currently I am in USA and will be in Amsterdam from May 4. This card shows the expiration date of April 28. I tried to address this issue using your application, but it does not work. What I suppose to do?

Irina936

a year ago

QR code problems

The transport scanners on trams and the metro struggle to read the QR code which appears in this app as your digital card.

Frustrated and Hungry 2

a year ago

Absolutely Not Worth It

Went to Amsterdam for 7 days. This app never worked and more importantly wasn’t truly needed. Waste of money

AOK 16

a year ago

Terrible Update

Just spent an hour in the Amsterdam train station trying to get my card to activate. Went to the physical store and the gentleman work said that the app was just updated and has issues sometimes. Perhaps check these issues BEFORE issuing an update. We had to be issued physical cards at the store. An hour later and we’re finally on our way. Hardly the convenience that you tout.

mjkdncr

a year ago

Response from developer

Hi, Thank you for your review. We're sorry to hear about the trouble you experienced activating your card. We understand how frustrating that must have been, and we appreciate your feedback regarding the app update. Your experience will be shared with the team to help improve the process in the future. We hope you still had a wonderful stay in Amsterdam. Kind regards, Davida - Team I amsterdam

Get a physical card

Cards got lost in transit while transferring. 1 card could not activate. There is no support phone number to call, only email, and working hours are Monday to Friday. Very frustrating experience!

Valoryx

a year ago

Response from developer

Hi, Thank you for your review. We're sorry to hear about the issues you faced with your cards. We understand how frustrating this must have been for you. Please note that we are available 7 days a week from Monday to Sunday from 09:00 to 17:00 through citycard@iamsterdam.com and our social media channels. Your feedback is valuable, and we will share it with the team to help improve the support experience for future visitors. We hope you still had a wonderful stay in Amsterdam. Kind regards, Davida - Team I amsterdam

City card works but booking could be better

This review is about the app's functionality, not the usefulness of the card (which would be 5 stars).

The city card works for use in transit as expected, although it was confusing if you are allowed to transfer them to another person. We weren't sure and ended up using two cards via one phone, which was a little inconvenient.

We got free access and discount as described where we needed. However, booking could be done better as it opens a new window in the app's browser which was slow and clunky. It would be better if it opens the page in the default browser.

ShashReview

2 years ago

So many problems where do I begin

I purchased 2 tickets for 120hours each on the website. I tried to transfer 1 ticket to my wife on the app. The app instead removed both tickets from my app. Now none of them appear on my app and it shows the same ticket twice on my wife’s app. So we have completely lost 1 of our tickets that we paid over $120 for. Please fix this or refund 1 of my tickets.

Also, I was never provided a confirmation email. Luckily I took a picture of the confirmation number before I closed out the screen. So make sure you screenshot the confirmation number before closing the screen. This happened to my friend as well.

In addition the QR codes they provided do not work properly and rarely scan on the metro. They took almost 3 minutes each to scan at the Rijks museum.

kendo1357

2 years ago

Response from developer

Hi, Thank you for your review. We're sorry to hear about the issues you experienced with transferring your tickets and scanning the QR codes. That’s certainly not the experience we want for our visitors. We appreciate your feedback and will share it with our team to improve the app’s functionality. We hope you still had a wonderful stay in Amsterdam. Kind regards, Davida - Team I amsterdam

Bit of a scam

Ended up paying for some museums & buses which did not accept. Don’t recommend. Pay out of pocket instead.

Caveat: if you really spend time planning, it might work.

Ben in Berkeley

2 years ago

Response from developer

Hi, Thank you for your review. We're sorry to hear that you encountered issues with museum entries and public transport. Please note that all our included locations and information regarding public transport can be found on our website before purchasing to ensure that the card is beneficial for your visit. The card is designed to offer a convenient way to explore the city, but we understand that planning ahead can make a difference. We appreciate your feedback and will share it with our team for future improvements. We hope you still had a wonderful stay in Amsterdam. Kind regards, Davida - Team I amsterdam

Deleted card

This app was working fine until I had to transfer a card to another device. I had 4 cards in total and I transferred ONLY 1, and it deleted one card off the main device which left me with 2 left WHEN I SHOULD HAVE 3 left. There is no direct customer support open right now and this is now ruining my trip here. This is ridiculous. GET the physical card to make sure you don’t run into any issues.

raykwonn23

2 years ago

Response from developer

Hi, Thank you for your review. We're sorry to hear about the issue you experienced while transferring your card. That must have been very frustrating, especially during your trip. Please note you can reach us through citycard@iamsterdam.com and our social media channels 7 days a week. We appreciate your feedback and will share it with the team to help improve the app’s functionality. We hope you still had a wonderful stay in Amsterdam. Kind regards, Davida - Team I amsterdam

Missing trains because the app takes too long to load the ticket

The app needs a more reliable way of producing tickets for the metro. I’m missing the trains because it takes so long to load!

Update: This card has been more of an inconvenience than anything. I wish I would have never bought it and just paid tap-to-pay on everything. It would have been more convenient and cheaper.

Complete waste of money, avoid this app based card!

Rob_EE

2 years ago

Response from developer

Hi Rob, Thank you for your review. We're so sorry to hear that you missed the trains due to our app loading slow. We appreciate your feedback on this, and will work on improving our services. Hopefully, you still had a great time in Amsterdam!

Currently broken

Does not work on public transport. SSL certificate for in-app links is 1 month expired.

Massaholic

2 years ago

Doesn’t work!

This app is trash. After paying for a card the app won’t activate it. It gives me a message saying “check your internet connection” even when I’m connected.

Paddy111111

2 years ago

Response from developer

Hi, We're so sorry to hear that. We hope you received support quickly, if not, please reach out to us through email: citycard@iamsterdam.com

Waste of money

I looked into this and, at first, it seemed like a good idea. Turned out to be virtually useless. It’s not entirely clear HOW to use it as most reservations are not online. In many cases, there was no way to submit the card for discounts or reservations.

I would not recommend.

Drupa9000

2 years ago

Response from developer

Hi, Thank you for review. We're very sorry to read your feedback about our app. We appreciate your feedback and will bring this with us. Good to know, you can see a little green tag on each location where a timeslot is needed. If you click on the location, you'll find instructions on how to book. Our apologies for the inconvenience. We hope you still had a wonderful time in Amsterdam! If you have any further questions, please don't hesitate to reach out to us: Citycard@iamsterdam.com Kind regards, Liza - Team I amsterdam

App not working

The app kept glitching when I tried to activate my card saying that I had to check my internet connection when I did have internet. I then tried deleting and re-downloading the app but then it wouldn’t let me register my card with the re-downloaded app as I had registered it previously. My partner tried to use the QR code to check in to GVB but it wasn’t accepted so we’ve now both had to try and instead get a physical card.

Cait_98

3 years ago

Great app

The negative reviews on this nearly put me off getting this for our trip to Amsterdam. It really isn’t that bad at all. We found it very easy to use. Loved the benefits from the free admissions. And it made getting the trams very very convenient. I’d highly recommend it

RLighty