Only support available was via email
I had a problem with the app and spent hours in email correspondence going round in circles. Wasted hours of my holiday. There is no customer service where you can actually talk to someone to problem solve and my problem could’ve been sorted out very quickly. I’m reasonably Tech savvy so I can’t imagine what it’s like for someone who isn’t. Eventually I found someone who could identify the problem and then the app was easy to but I wish this could’ve happened at the outset. I was really disappointed by my experience.
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Bad app with deliberate scams
Honestly such a horrible experience, firstly you can’t book reservations in the app. Secondly they allow you to book connecting trains but then if you miss the next one due to their trains being delayed they make you pay extra for another reservation. App has terrible AI chat ‘customer service’ which then then funnel you to a human who just redirects you to a claims form which does absolutely nothing and they are no help. Hope they all die miserably
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Useless
Useless. Might as well not use it.
UNBELEIVABLY COMPLICATED
Compared to booking a flight, booking trains in Europe is monumentally more complex and clunking. I love travelling by train. I hate how difficult it is!
So confusing
Can't figure out how to see trips. I also can't figure out why, even when I have made reservations in the App I cannot link trips, even though it tells me to create a trip and link it.
So poorly executed.
So poorly executed.
