New user
Just moved in. This app makes everything so thorough yet easy. Am a rancher from eastern Montana and must admit that this is an escalation of technology I actually like.
Concern customer
Like the previous survey that was given same thing happened to me when I get home it feels colder then what my app says so when I get home I see the temp on the thermostat it says different what my app says then when I reboot it and totally says a different temp it actually says it’s a lot lower then what I have set at now it’s been running and now my electric bill is thru the roof and this supposed to be a new smart thermostat this is getting ridiculous I don’t understand I’ve called and many times and emailed no one understands what I am saying basically saying I don’t know what I am doing I hate being called dumb
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New chip installed
Just a couple months ago they came and installed new chips in the doorknob to fix an issue. I had no issue until a week ago now I’m having to put batteries in the knob every 3 days. 4 AA batteries every 3 days gets expensive plus I pay monthly for the service they provide. I don’t know if it’s me or my apartment complex that’s getting fleeced but I hope it’s handled
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Cool idea
So the lock option worked briefly but doesn’t unlock door anymore ever but just spins at least I can control th temperature
Convenient
Love this app! Convenient and easy to use when on the go.
A Useless App That’s Forced Upon Me!
This app is worthless it’s forced upon me where I live it’s always glitchy and doesn’t work I hate that this app is something I have to deal with on the daily at home as it’s not user friendly avoid it at all cost and do not rent at any property that uses it to save yourself the headaches!
It doesn’t sync anymore!!!
Up until a few weeks ago it was good but it just recently started doing the opposite of what I need it to do. So if I need to make sure my door is locked - I have to put it to unlock. I was at a conference for 4 days so I turned my AC off in my apartment - forgetting I have to do the opposite it showed in the app that it was on came home to the inside temp at 85 and the ac off not on like the app suggests.
Not reliable anymore.
Not reliable anymore.
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This is horrible still
Why will no o e help get this app fixed? Surely someone can fix it where I can reliably turn my system on and off and adjust the temperature from the app. I have asked and asked And no answers No update, still no results .
App No Longer Works with Thermostat
It worked great until recently. My AC had to be flushed because it stopped working. Since then the app has a mind of its own. It no longer follows the schedule and I never know what it’s going to do. Often the temp on the thermostat doesn’t match what the app says. The app doesn’t show an update is needed and I’m at a loss.
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Terrible
Claims your door is unlocked; it’s not. Claims it’s locked; it’s not. Says you have no internet while having full bars on cellular and WiFi. Makes great claims, and meets none of them.
Worked fine until recent update
I have had no problems with this app until recently. Now it doesn’t display the correct temp so its hard to set it appropriately from within the app. For example thru the app it currently shows that its 78* but the thermostat on the wall shows 75*
This is Horrible
I am totally frustrated, I have asked for help, I have been using the app for about 10 months since I moved in. Mostly no problems except one time. But now, the tech people told me I cannot set a different temp on each of the two thermostats. I have been for 10 months but they did an app update and I guess I am the one who has the problem. I wish I had either someone helpful or a different choice
This is now 3 days later, and this Iapartment app is worthless to me, apparently I am not the only one .
Update now two weeks later ,,,
Still no one has resolved my issue, they at least know it is an app issue, however, the “tech support” as they call it, has no solution other than they don’t know what to do and they are “ working on it”.
I wish there were other options.
This is now 3 days later, and this Iapartment app is worthless to me, apparently I am not the only one .
Update now two weeks later ,,,
Still no one has resolved my issue, they at least know it is an app issue, however, the “tech support” as they call it, has no solution other than they don’t know what to do and they are “ working on it”.
I wish there were other options.
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Response from developer
Hi, sorry to hear about the issues you are having. There should not be any limitation to setting individual temperatures on your two thermostats. If you reach out to us at support@iapts.com or phone/text at 833-464-2787, I’m sure we’ll be able to get that working for you.
Terrible App. Waste of time.
This app is awful. When trying to turn off the thermostat from the app it takes minutes and multiple attempts to respond. Then I go into the app and the home screen has a thermostat with one temperature and then you check devices see the thermostat and it has a completely different temperature reading. No wonder my air conditioning just runs and runs. This is an awful design and I hate that my complex switched to these “smart” devices. Why is there two thermostat pages and why are they not in sync? Awful awful awful.
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Update took control away from me
It worked just okay until recently. Wouldn’t update information when opened app and now it does what it wants. Every time I open the app I don’t know what I will find. It changes the temperature on its own and doesn’t operate the temperature on the thermostat to my liking. It operates to what it wants to keep it on and is not in sync with a thermostat. This means I have two different temperatures one on the app one on the wall . I noticed it usually doesn’t also kick on until it’s two temperatures below what the app sets it at which in my opinion is likely how the app is set up to operate. These companies all work in cahoots with each other and I am sure the electric company gets what they want by raising my electric bill.
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Is this app actually getting tested before any rollout?
I need at least 2 tries to turn anything on and off.
Wtf
This has got to be one of the worst apps out. I left my apartment and turned of the air assuming it turned off, I came back and the air was on leaving my apartment ice cold. The physical box didn’t work either. This company needs to go back to the drawing board.
Pointless
This app never works I’m paying 85$ a month and the service and app does NOTHING. I can’t ever even unlock my door with it. Can’t change temperature on my thermostat it is constantly saying the thermostat is not connected to the WiFi but it is. This app and the service is was waste of money.
iApartments: The ‘i’ stands for ‘in progress forever.’ Just rebrand to BetaApartments & admit defeat
You call yourself iApartments, but the only thing remotely Apple-compatible is the fruit bowl I brought from Walmart. Apple integration? Oh, you mean that thing you’ve been “working on” since the dinosaurs roamed the App Store? Please, for the love of HomeKit, stop replying to reviews like a broken record.
It’s 2025. My fridge talks to my watch. My dog’s collar syncs with my iPhone. But my apartment—the place I pay actual money to live in—still acts like Apple is some underground startup.
At this point, I expect your next update to arrive via smoke signal with a handwritten apology by a carrier pigeon named Steve.
Signed,
A mildly unhinged Apple user who just wants to unlock her door with her wrist.
______________________________
Date - 4/17/26
Hi again.
Still checking on that “high‑priority” Apple integration. It’s been a while, and I’m starting to think the update is stuck behind a dial‑up modem somewhere.
I’m still here unlocking my door like it’s a museum exhibit on early mobile technology. At this point, even the imaginary carrier pigeon I mentioned is looking more realistic than an actual release.
Signed,
Your mildly unhinged Apple user who just wants her wrist to open the door.
It’s 2025. My fridge talks to my watch. My dog’s collar syncs with my iPhone. But my apartment—the place I pay actual money to live in—still acts like Apple is some underground startup.
At this point, I expect your next update to arrive via smoke signal with a handwritten apology by a carrier pigeon named Steve.
Signed,
A mildly unhinged Apple user who just wants to unlock her door with her wrist.
______________________________
Date - 4/17/26
Hi again.
Still checking on that “high‑priority” Apple integration. It’s been a while, and I’m starting to think the update is stuck behind a dial‑up modem somewhere.
I’m still here unlocking my door like it’s a museum exhibit on early mobile technology. At this point, even the imaginary carrier pigeon I mentioned is looking more realistic than an actual release.
Signed,
Your mildly unhinged Apple user who just wants her wrist to open the door.
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Waste of time
Always goes off line caused us to have a huge power bill because of the fan circulating control was stuck on
Great !
This is the first time I’ve ever used this app. I just moved into a condo and the app has been super helpful
