awesome service
very easy to work with
Ok
Ok
Transfer
I wanted to transfer within my account- checking to money market. Having to agree to a lengthy agreement and then verify with a phone texted confirmation number is a nightmare . I have submitted 5 nicknames and it still hasn’t been done
Difficult to use
I’ve had an extremely difficult time submitting my payments. I have had a number of them referenced us sitting in un distributed, but I couldn’t figure out how much and then payments I tried to make were refunded back to me and then I was charged a late fee. I’ve also sent more than $4500 in payments, but yet my principal has only gone down less than $1000. I called and learned about the inability to do biweekly payments until your full monthly payment was made. So I corrected that on the phone with the lady and for some reason instead of my payment going to principal, it just paid a month in advance. I am frankly fed up with this. At this point I have no idea what money I’ve sent, what money has been refunded, and what is in undistributed.
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Business
Amazing service
Times out too quick
Very frustrating with how quick this app is to time out. At times it takes 3-4 tries to deposit a check. My employer is stuck in the 1900’s and does not offer direct deposit. Branch hours are all but nonexistent for me around my hours of work so I am forced to mobile deposit my paycheck every week.
Great mobile banking app
Very functional and user friendly. I’ve been using it for years and never had issues.
Nonstop “Error”
It keeps saying “error” randomly, a lot. I then have to go check at an atm to see if my balance is correct. Very frustrating and inconvenient.
Amazing service always
I love the people who work at the Copperridge location in Traverse City. They always greet me by name and in a big city they have the most small town homey feel!
Thank you for listening!
Updating my review. This app has gone through some rough iterations, but I’m pleased to see the most recent updates have vastly improved the experience. It’s considerably less laggy and much easier to read. Thank you for listening to your customers
Great
Love the mobile app. So easy to use.
You no longer support iPads
I can’t see what I’m typing!!! This is awful. Some people don’t want to have their banking app on a device that they could lose. I want it on my iPad and I want it to work!
If there are typos, it is because I can only see a white space. The font color is white on a white background. Pretty stupid!
If there are typos, it is because I can only see a white space. The font color is white on a white background. Pretty stupid!
App interface
So easy! : )
Decent App
Usually functions well. Does what I need it to do.
Can’t get to my money!
You keep shutting me out of my account. I’ve changed my password and then I got shut out again. I don’t like it.
Independent bank app review
The idea of the application is great but the layout if horrendous
Easy!
This app is very user-friendly and presents information in an easy manner to understand.
Closed Account
This app was so bad I closed my account with this bank
Your session has expired. Please login again
The app keeps telling me the session has expired immediately after signing in. I have to sign in over and over. Very frustrating.
UPDATE: This problem has been resolved. The app is now working as expected.
UPDATE: This problem has been resolved. The app is now working as expected.
Excellent Banking App
I have had several accounts in three different states in the past few years. The banking apps have been good in some and not so good for others. This one is my favorite. It is fairly intuitive and easily managed. Some of the newer features are very helpful with seeing how you tend to use money. Helps with seeing all my accounts from all my financial institutions, even credit cards, in one place.
It has all the features you need for setting up payments, transfers, even mobile deposits. You can put in travel notices on you debit card so you don’t get questioned when you use your card out of state. You can even turn your card off and on when you want to.
With all the hackers and fraudsters out there today, it’s great to be able to track your account in real time, any time!
It has all the features you need for setting up payments, transfers, even mobile deposits. You can put in travel notices on you debit card so you don’t get questioned when you use your card out of state. You can even turn your card off and on when you want to.
With all the hackers and fraudsters out there today, it’s great to be able to track your account in real time, any time!
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