awesome service
very easy to work with
Ok
Ok
Transfer
I wanted to transfer within my account- checking to money market. Having to agree to a lengthy agreement and then verify with a phone texted confirmation number is a nightmare . I have submitted 5 nicknames and it still hasn’t been done
Difficult to use
I’ve had an extremely difficult time submitting my payments. I have had a number of them referenced us sitting in un distributed, but I couldn’t figure out how much and then payments I tried to make were refunded back to me and then I was charged a late fee. I’ve also sent more than $4500 in payments, but yet my principal has only gone down less than $1000. I called and learned about the inability to do biweekly payments until your full monthly payment was made. So I corrected that on the phone with the lady and for some reason instead of my payment going to principal, it just paid a month in advance. I am frankly fed up with this. At this point I have no idea what money I’ve sent, what money has been refunded, and what is in undistributed.
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Business
Amazing service
