Been in family 50+years
Such a shame! My family has been with IC for more than 3 generations and I don’t think I’ve ever experienced more confusion than this app. It’s horrible to navigate, find information, and you’re lucky to get response back. When you do it’s cold and short and they couldn’t care less if they answered your question. Next!
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Awful
This “updated” app is difficult to use and glitchy. Sometimes I can pay my mortgage (through IC) by going to that specific account. Sometimes I can’t because the button doesn’t respond. Then I am forced to pay the mortgage the traditional “bill pay” way which takes over a week to deliver. I am rather tech savvy but this app and even the website is too much to navigate.
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New banking buggy
Can’t make an external transfer for the 2nd time within 30 days. “404 - page not found”. Happens via desktop and mobile app. Last time it took over a week to resolve. Never had this issue with the old system.
Nice upgrade!
App is easy to navigate and contains basic functionality for managing accounts. I like the new design and self-service options. Features previously available only in the web version are now accessible in the app, which makes it super convenient!
Ugh
Can’t log in. Says it can’t authenticate. So frustrating !
