Been in family 50+years
Such a shame! My family has been with IC for more than 3 generations and I don’t think I’ve ever experienced more confusion than this app. It’s horrible to navigate, find information, and you’re lucky to get response back. When you do it’s cold and short and they couldn’t care less if they answered your question. Next!
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Awful
This “updated” app is difficult to use and glitchy. Sometimes I can pay my mortgage (through IC) by going to that specific account. Sometimes I can’t because the button doesn’t respond. Then I am forced to pay the mortgage the traditional “bill pay” way which takes over a week to deliver. I am rather tech savvy but this app and even the website is too much to navigate.
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New banking buggy
Can’t make an external transfer for the 2nd time within 30 days. “404 - page not found”. Happens via desktop and mobile app. Last time it took over a week to resolve. Never had this issue with the old system.
Nice upgrade!
App is easy to navigate and contains basic functionality for managing accounts. I like the new design and self-service options. Features previously available only in the web version are now accessible in the app, which makes it super convenient!
Ugh
Can’t log in. Says it can’t authenticate. So frustrating !
Horrible update.
Currently sitting in the waiting room at DCU. I will be taking all my money out of my savings because of this disaster of an update. I’ve been a member since the age of 6 and I’m now 23. Dissatisfied to say the least. I have zero access to my account since update.
This app is not an upgrade
No real-time alerts on debit transactions makes this app nearly useless. Obviously, no one sought input from the end users before dissociating from the old SecurLock app. There is no real-time alert mechanism to notify you if your account has been compromised.
Statements not working on mobile app
The statements section usually freezes and once you get it to load the search screen, it doesn’t actually have a search function or button.
Looks horrible
The ui is atrocious compared to the old one. The old interface was super simple and easy to look at. This new one is to complicated looking. I know this review means nothing and I’ll know I’ll get used to it but…. Horrible looking…
Please give it another try
The bank last weekend went through a major upgrade online so I decided to reinstall the App. In the past I use to have this app and it was not worth it and deleted it. Now the app is functional and you have more options. It is what a banking app should be. Huge improvement download the app it’s worth it now.
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Face ID doesn’t work
App used to be great but for the last 6 months or so the Face ID feature hasn’t been working so I need to constantly enter my username and password to get in. Tedious.
average app
missing external transfer app
Check deposit at IC
Very easy to use.
Transfers
I would give it a 5 if there was a memo line on trfr. I know I could write it in my checkbook but it would be convenient to see here.
Horrible App
Nothing but problems, constantly disables accounts.
Mobile Banking
I love depositing checks on the mobile app. But I wish the bill pay was more detailed so I could see the bills that were pending as I can see them on the website. But overall it’s very convenient for deposits and checking balances.
Trust
You always resolve any issues that arise and I thank you all!!!
I like money
I am money
Bad
Used to be able to log in, now unable to. Enter username and password and it takes me to enrollment process…What??? Why would I have to enroll…again!? So, I enter my phone number as requested and it says “phone number already exists”…so….why am I not able to log into my account???? Very frustrating!
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Review of IC Fed. Credit Union
I was always afraid to do on line banking. My daughter convinced me to try last year, so I did and I love it. It’s fast, easy and so convenient. Thanks for being such an awesome Credit Union.
