Automated verification bug locks out pre-approved buyers
of.
Original review…
Be extremely careful testing loan amounts or numbers in this app. I was instantly pre-approved for $50,000 with an 806 TransUnion credit score. However, while adjusting numbers in the app during the application process, the app's automated system suffered a soft inquiry glitch and threw an error saying it was "unable to verify my information."
Instead of allowing customer support or an underwriter to manually verify my driver’s license or ID, their system automatically issued an Adverse Action Notice and locked my account out for a mandatory 30-day waiting period. If you have an upcoming medical or dental procedure scheduled within a month, do not rely on this app, a single automated app glitch can lock you out right before your appointment with zero human appeal process.
Response from developer
Hello Christopher, Thank you for sharing the feedback. We strive hard to make every customer’s experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time. iCreditWorks utilizes various technology and systems to verify your identity while providing you with the best user experience possible. When you apply for a loan, we take the information you provided and validate it through non-documentary means. This includes comparing it to authoritative data sources. If we cannot validate the information that you provided, your application cannot be processed and you can reapply after 30 days. Once you have passed the waiting period and wish to reapply, you can contact your dental provider and ask them to send you a new application link. If you have any questions or need further assistance, please feel free to contact us at 877-388-4821 M-F 8 AM - 9 PM and SAT 9 AM - 2 PM EST.
Process is to long
Response from developer
Hi Alma, Thanks for sharing your feedback. We regret to hear that the financing process did not meet your expectations and took longer than anticipated. We understand the importance of efficiency and will review our procedures to identify opportunities for improvement. Your input is valuable and will help us enhance the experience for future customers.
Super Easy
Response from developer
Hi VG8211994, Thanks so much for your feedback! It’s great to know that the app is working well for you. We’ve designed it with ease in mind, so we’re glad you found it super easy!
Easy to use!
Response from developer
Hi Chooch45, Thank you for your feedback! We're delighted to hear that you found the app easy and quick to use. Making the process simple for our users is one of our top priorities. If you have any suggestions or need further assistance, we’re always here to help!
