Automated verification bug locks out pre-approved buyers
of.
Original review…
Be extremely careful testing loan amounts or numbers in this app. I was instantly pre-approved for $50,000 with an 806 TransUnion credit score. However, while adjusting numbers in the app during the application process, the app's automated system suffered a soft inquiry glitch and threw an error saying it was "unable to verify my information."
Instead of allowing customer support or an underwriter to manually verify my driver’s license or ID, their system automatically issued an Adverse Action Notice and locked my account out for a mandatory 30-day waiting period. If you have an upcoming medical or dental procedure scheduled within a month, do not rely on this app, a single automated app glitch can lock you out right before your appointment with zero human appeal process.
Response from developer
Hello Christopher, Thank you for sharing the feedback. We strive hard to make every customer’s experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time. iCreditWorks utilizes various technology and systems to verify your identity while providing you with the best user experience possible. When you apply for a loan, we take the information you provided and validate it through non-documentary means. This includes comparing it to authoritative data sources. If we cannot validate the information that you provided, your application cannot be processed and you can reapply after 30 days. Once you have passed the waiting period and wish to reapply, you can contact your dental provider and ask them to send you a new application link. If you have any questions or need further assistance, please feel free to contact us at 877-388-4821 M-F 8 AM - 9 PM and SAT 9 AM - 2 PM EST.
Process is to long
Response from developer
Hi Alma, Thanks for sharing your feedback. We regret to hear that the financing process did not meet your expectations and took longer than anticipated. We understand the importance of efficiency and will review our procedures to identify opportunities for improvement. Your input is valuable and will help us enhance the experience for future customers.
Super Easy
Response from developer
Hi VG8211994, Thanks so much for your feedback! It’s great to know that the app is working well for you. We’ve designed it with ease in mind, so we’re glad you found it super easy!
Easy to use!
Response from developer
Hi Chooch45, Thank you for your feedback! We're delighted to hear that you found the app easy and quick to use. Making the process simple for our users is one of our top priorities. If you have any suggestions or need further assistance, we’re always here to help!
Mario Mennella
Great experience
Response from developer
Thank you for your feedback! We’re glad to hear that our service made it convenient for you to take care of your son's down payment for his braces. We know how important it is to have a smooth and hassle-free process for things that matter. If you ever need anything else, we’re here to help!
Great experience with the app
Response from developer
Hi Natasha, Thank you so much for your 5-star review! We're thrilled to hear that you found our application process simple and quick. We always strive to make things as easy and efficient as possible for our customers. If you have any further questions or need assistance in the future, feel free to reach out. We’re here to help!
Awesome
Response from developer
Hi NayNayBlessed, Thank you for your 5-star review! We’re delighted to hear that you had a positive experience and that we could assist you with the application process. Your satisfaction is our priority, and we're glad we could help when you needed it. If you have any more questions or need assistance in the future, we're here to help. Welcome to the iCreditWorks community!
It’s a new day - It’s so SIMPLE
Response from developer
Hi DIDI57123, Thank you for sharing the feedback. We’re glad that the simplicity and speed of our application process are meeting your expectations, as we strive to make our processes as user-friendly as possible. Your positive experience is exactly what we aim for, and it’s great to know that these aspects are delivering value to you. Thank you for being a part of the iCreditWorks family.
Needs more clarification
Response from developer
Dear Vvfdrr, We apologize for not meeting your expectations. We would like to gather more information about the issues you are experiencing so that we can resolve them as soon as possible. Please let us know the best phone number and time to reach you, or feel free to contact us directly at 877-388-4821 from Monday to Friday between 9 AM and 6 PM EST. We are here to help you. Best regards,
Hema
Awesome
Response from developer
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
Amazing app!
Fast and Easy
Response from developer
Hi KranthiR, It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.
If I could leave a 0 I would!
Response from developer
Hi Mr. Benitez, Our sincere apologies for the issues you have experienced. We understand there was an issue with your bank not crediting the funds we returned back to them back to your account; we offered to discuss on a three way call with you and them to assist. We understand they have now credited your account; in addition, we have waived the late payment fees associated with your iCreditWorks account. If you still have outstanding questions, please contact us at 877-388-4821 8 AM to 5 PM CST M-F. Once again, apologies for the issues you have been experiencing.
Great app
Response from developer
Hi Joe, We’re glad to hear you had a great experience with us. Please let us know if there is anything else you need. Thank you for being a part of the iCreditWorks community!
Helpful service
Response from developer
Hi Wmdogma, Thank you so much for this 5-star review. We appreciate you taking the time to share your experience with us. Thank you for being a part of the iCreditWorks family!
Works great
No Accountability
Response from developer
Hi Sammit9790, Thank you for leaving your feedback. We strive to make every customer’s experience enjoyable and we’re sorry we have not been able to meet your expectations this time. We tried reaching you out regarding an update on your account but could not make a successful contact. Please contact us at 877-388-4821 M-F 8 AM - 5 PM EST.
Do not get a loan with them
Response from developer
Hi StarDavis231, Thank you for your feedback, our sincere apologies for any inconvenience you may have experienced. We would like to inform you that we do not charge for making early payments. Please provide us with the best time and phone number to reach you or contact us at 877-388-4821 M-F 9 AM - 6 PM EST and we’d love to talk more!
