Customer Service
Excellent so far. Nice prompt Service anytime I’ve had to contact them.
Great App
It works very well.
Good
Good
Very happy
I found Idaho First about a month ago. I live out of state but I’m very pleased with service!
Excellent
App is great, easy to use and fast. Customer service is very helpful and pleasant.
Easy to use, one of the best Internet savings rates
I just discovered the new Customer 4.1% offer for an Internet based Peak bank savings account, operated under Idaho First Bank. The app is easy to use and I appreciate the generous mobile check deposit limits and ease of transferring funds with outside accounts. As long as this is the best interest rate I can find, this will be my main savings account.
When I first opened the account and made a deposit, it took a few days for the external transfer option to become available, pending a typical funds availability hold. I messaged the bank via their website to inquire about this and got a timely response.
When I first opened the account and made a deposit, it took a few days for the external transfer option to become available, pending a typical funds availability hold. I messaged the bank via their website to inquire about this and got a timely response.
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Updated app, now it won’t open
Updated the app because my account stopped refreshing, and now the app won’t open at all. This is a problem as this nonfunctioning app is standing between me and MY MONEY
Great
Never had any issues with this bank and great high yield accounts
Dawna
I love this bank and how easy it is to transfer money in and out of my bank.
Difficult to bank with
I use several online banking apps and this is the worst by far. It’s difficult to navigate even the simplest of tasks. I am forced to ask customer service how to do menial transactions. I am pulling out my money as soon as I figure out how to do it. And their version of customer service is to send a message and wait a few hours for a response. Really?! I do not want to keep my money in this kind of fly by night organization any longer.
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Deposits and withdrawals are very slow
I’m happy with the higher interest rate than most for a high-yield savings account, however the app isn’t as smooth as it could be and the deposits take over a week to go in. I also read that withdrawals can take up to 10 days. It’s not a big deal unless something major happens and I need the money quickly.
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Great
Very easy to use.
Inadequate reporting
I cannot find a history or a current rate being paid -does it mean deposits are pending if there are shown in green
Frustrating and Unreliable
I’ve been trying to use the Idaho First Bank app, but I can’t get past the Home screen—every single time it just freezes and stalls there. Apparently I’m not the only one facing this issue:
“Won’t load … Just in the last few months it won’t load. Just to get past the login page takes about 5 mins. Then I can’t see my balance because it ends up timing out before anything will load. I’ve had the same balance for months which is very concerning.”
“Won’t load … Just in the last few months it won’t load. Just to get past the login page takes about 5 mins. Then I can’t see my balance because it ends up timing out before anything will load. I’ve had the same balance for months which is very concerning.”
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Service
Nice online app for banking. Competitive interest rate for a savings account. Friendly people to talk to in person when needed
App & Website Won’t Load
I’m a fairly new customer and within the last few weeks of being a customer. I have repeatedly had trouble with logging in the app and their website no matter the device I use. When I called, they tried to act like this must be an isolated incident and when I pointed to all these reviews, saying the same to thing, they acted surprised. Here I am tonight after several hours not able to access my bank. Considering moving my money where I can access it.
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Easy to use !
This App is easy to learn and even easier to use. All accounts are on your screen for bill-pay and planning.
Won’t load
I’ve been using this app for a few years now and up till lately, it’s been fine. Just in the last few months it won’t load. Just to get past the login page takes about 5 mins. Then I can’t see my balance because it ends up timing out before anything will load. I’ve had the same balance for months which is very concerning. Something needs to be updated so I can finally see my actual balance.
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Great
So far so good. I’ve only been banking with them for about six months, but it’s so easy and their rates are amazing on their money markets keep up the good work Idaho.
Unusable lately
The app was been repeatedly crashing and not working. I’ve deleted it and redownloaded it, but nothing seems to be working. Very annoying.
