Idaho Power Truly Supports the Families it Serves
I am sincerely grateful for the care, professionalism, and community-minded service my family received from Idaho Power. When a company takes the time to help a household understand its energy usage—not simply collect a payment—it demonstrates what genuine public service should look like.
A very special thank-you goes to Ron Krahn, Residential and Commercial Energy Advisor. Ron was exceptionally humble, respectful, patient, and informative. He visited our home, listened carefully, reviewed our energy usage, and helped us identify practical changes that could reduce consumption without sacrificing our family’s comfort. Following his visit and the adjustments we made, our latest Idaho Power bill was approximately 80% lower than the bill immediately before his visit. That improvement made a meaningful difference for our household. Idaho Power’s residential and commercial energy advisors are specifically available to help customers understand energy-efficiency programs and find ways to save energy and money. Idaho Power
I would also like to recognize five Idaho Power leaders whose responsibilities help support customers and communities:
Lisa A. Grow, President and Chief Executive Officer, for providing overall leadership and maintaining the company’s commitment to reliable and affordable service; Adam J. Richins, Executive Vice President and Chief Operating Officer, for leading operations and supporting customer satisfaction; Bo Hanchey, Vice President of Customer Operations and Chief Safety Officer, for overseeing customer service, construction, maintenance, and safety; Angelique Rood, Vice President of Corporate Services and Communications, for strengthening communication and community engagement; and Tim E. Tatum, Vice President of Regulatory Affairs, for overseeing the regulatory and rate-related work that directly affects Idaho Power customers. Idaho Power
Thank you, Idaho Power, for investing in knowledgeable employees, treating customers with dignity, and helping families make electricity more manageable and affordable. Ron’s service reflected the very best of the company, and our family will remember his kindness and support.
A very special thank-you goes to Ron Krahn, Residential and Commercial Energy Advisor. Ron was exceptionally humble, respectful, patient, and informative. He visited our home, listened carefully, reviewed our energy usage, and helped us identify practical changes that could reduce consumption without sacrificing our family’s comfort. Following his visit and the adjustments we made, our latest Idaho Power bill was approximately 80% lower than the bill immediately before his visit. That improvement made a meaningful difference for our household. Idaho Power’s residential and commercial energy advisors are specifically available to help customers understand energy-efficiency programs and find ways to save energy and money. Idaho Power
I would also like to recognize five Idaho Power leaders whose responsibilities help support customers and communities:
Lisa A. Grow, President and Chief Executive Officer, for providing overall leadership and maintaining the company’s commitment to reliable and affordable service; Adam J. Richins, Executive Vice President and Chief Operating Officer, for leading operations and supporting customer satisfaction; Bo Hanchey, Vice President of Customer Operations and Chief Safety Officer, for overseeing customer service, construction, maintenance, and safety; Angelique Rood, Vice President of Corporate Services and Communications, for strengthening communication and community engagement; and Tim E. Tatum, Vice President of Regulatory Affairs, for overseeing the regulatory and rate-related work that directly affects Idaho Power customers. Idaho Power
Thank you, Idaho Power, for investing in knowledgeable employees, treating customers with dignity, and helping families make electricity more manageable and affordable. Ron’s service reflected the very best of the company, and our family will remember his kindness and support.
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No statement access
Useless
Solar
In 2019 they changed it from a one-to-one buyback now there’s no beneficial reason to have Solar and it isn’t about making it equal for all people. It’s almost punishing the people that bought Solar to try to save money.
Usage
Usage NEVER works. I have deleted, redownloaded and it’s still an issue.
Solar rip off
I generate more electricity than I used this month and I still have to pay.
5 star
Love this app it’s the easiest quickest pain app I’ve ever dealt with
Easy app payments
Great user friendly app
Electricity
No issues!
Easy
These guys made this pretty quick and easy to make my payment every month( and also they sent us free light bulbs as well) which came in handy 2 weeks later
The app seems to work well
I haven’t had any issues yet. I do wish that I could sign in on the app without having to divert to a browser, but even with that inconvenience it functions well.
super awesome power bill aid payer! I is happy when the power is on! 😀😀😀😀
this is a fantastic app! so easy to use and its very reliable ! 😀 i will use this app fo eva! 😀
A total game changer
This app is supreme. I strongly recommend.
Reliable , great info
I like how easy Idaho Power makes it to go paperless. The My Usage feature is helpful for seeing where my power goes, and the budget pay option makes it easier to plan for bills each month.
Never works
This app never ever works. I’ve been late on my payment because this app never even loads to get me to the sign in page.
Login in
Accidentally logged out! There is no way to activate face login again! Spend 3 hours, email wrong all wrong ! How is that ?
Hi
why don't you have quick pay that would be much better like this there are non stop problems with payment
Terrible User Experience
The UI is nice and very modern, but don’t be fooled. It’s not functional—graphs take forever to load (if they load at all). Every time I try to pay my bill using my bank account, it says “payment method declined” but if I hit “edit payment method” and then press pay with the same info, it works. These bugs are terrible enough to make the whole app basically useless—if I can’t reliably view my usage each month and pay my bill, what more can a power company app offer? Please fix these bugs.
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Very helpful, despite usage UI bug
Overall, this is a very helpful app. However, there is one persistent UI bug in the usage daily view. For those with on-site generation, the power generated relative to used bar chart is way off.
No idea what the bars are relative to, but it looks very wrong when 20 used kWh shows as the same height as 60 kWh generated.
What’s weird is on one day, the bar graph shows different relative values day to day even when the kWh used/generated are very close or the same.
No idea what the bars are relative to, but it looks very wrong when 20 used kWh shows as the same height as 60 kWh generated.
What’s weird is on one day, the bar graph shows different relative values day to day even when the kWh used/generated are very close or the same.
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Wow.
A power company made a good app. That one wasn’t expected, but here we are. And it’s not even just a bog standard payment portal, this thing is a fully-featured app.
Check out your billing, see your estimated bill for next month, see outage reports and info, and check your usage to incredibly detailed levels.
On top of all of this, the UI is very pleasant and easy to use.
Good job guys!
Check out your billing, see your estimated bill for next month, see outage reports and info, and check your usage to incredibly detailed levels.
On top of all of this, the UI is very pleasant and easy to use.
Good job guys!
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Crashes a lot
The app itself is fairly easy to use. I’d say it’s a normal user interface so 3/5 for that.
That said the app crashes at start up 70% of the time. On any device we have on any network.
It’s a good start. Just need to work out the bugs.
That said it has lots of neat features and you can break down and track your power usage.
Remember when rating… A 5 star review is more than you could ever imagine, a piece of art and technology perfectly weaved into one.
Society used 5 star reviews for just normal service. That’s not the idea of 5 stars. Not every player in the game deserves a participation trophy.
That said the app crashes at start up 70% of the time. On any device we have on any network.
It’s a good start. Just need to work out the bugs.
That said it has lots of neat features and you can break down and track your power usage.
Remember when rating… A 5 star review is more than you could ever imagine, a piece of art and technology perfectly weaved into one.
Society used 5 star reviews for just normal service. That’s not the idea of 5 stars. Not every player in the game deserves a participation trophy.
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