Glitchy and non responsive to feedback
The app itself is not hard to use however there are multiple glitches and issues with it including syncing to the web, uploading images and other attachments. The company is not responsive to clear issues with the interface and have no clear roadmap of improvements.
Worst app ever
Slowest worst app I’ve ever used. Good app if you enjoy waiting 10 minutes for the most basic form ever to load
Disappointed
Our experience with Lucidity Software has been extremely disappointing. After engaging with their team, we were left frustrated by poor communication, a lack of accountability, and zero interest in customer feedback.
Despite multiple attempts to resolve our concerns, our requests were continuously passed between different team members, each providing the same dismissive response while hiding behind contractual terms. At no point did anyone take the time to genuinely understand what went wrong or show any willingness to improve their process.
What’s most frustrating is that their sales team made commitments that were not honoured, leaving us with unusable software and no resolution. Rather than engaging in meaningful dialogue, Lucidity simply deflected responsibility, making it clear they value contracts over customer satisfaction.
I strongly advise others to be cautious before committing to this platform, as our experience has shown a complete lack of support and accountability from Lucidity costing our company $25K with no beneficial return.
Despite multiple attempts to resolve our concerns, our requests were continuously passed between different team members, each providing the same dismissive response while hiding behind contractual terms. At no point did anyone take the time to genuinely understand what went wrong or show any willingness to improve their process.
What’s most frustrating is that their sales team made commitments that were not honoured, leaving us with unusable software and no resolution. Rather than engaging in meaningful dialogue, Lucidity simply deflected responsibility, making it clear they value contracts over customer satisfaction.
I strongly advise others to be cautious before committing to this platform, as our experience has shown a complete lack of support and accountability from Lucidity costing our company $25K with no beneficial return.
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Annoying to use
I don’t like having to use this app
Amazing app for workplace health and safety!
Helps you manage data collection from all workers within a few clicks!
