Identity Guard User Reviews

Customer Experience

Positive experience50.0% of reviews
Neutral5.8% of reviews
Negative experience44.2% of reviews

~ Based on 104 written reviews from the US App Store.

What users say

Is Identity Guard Safe?

Identity Guard: ID Protection appears safe based on user ratings. AppsHunter Safety Score for Identity Guard is 94/100.

This assessment is based on 2,633 user ratings, with an App Store average of 4.7/5.

Safety Analysis

89.6% of ratings point to a safe experience
2.3% of ratings suggest some concerns
8.1% of ratings point to a risky experience

~ Based on 1,532 App Store ratings for Identity Guard.

Is Identity Guard Legit?

Identity Guard: ID Protection appears to be a legitimate app. AppsHunter Legitimacy Score for Identity Guard is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Excellent service

I have tried multiple companies and I have to say this one is the BEST!

What I think

So far so good

Ok so far

Waiting to see if it’s actually doing what it says it does also says something about hidden criminal records I want to see if it’s a true life story

Difficult to Get Help

Where in the app do you go to get help? It should be easy to find a number…

Paid off credit csrds. Score went down 3 points. So glad I took the time and effort to do that

Really paid off to pay off all my cards. Pun clearly intended.

Can’t Get Help When You Need It

The day where I needed help finally came and I can’t get a hold of anyone. Why am I paying $30 a month?

One star for your attention:

I just got done trying aura’s 14 day free trial and I was impressed the same day that I downloaded that app. I also downloaded yours. And paying the money is worth it pretty much 90% of any what are you looking at this? We’ll see the price at $300. And if they already downloaded giraffe, they’ll just simply delete it and not give it any further further thought I can’t commit $300 to a service which I’m sure is every bit as good as aura is I wanted to compare the little differences between the two and I’m sure it would be a really close race, but I don’t normally write reviews like this. I would normally just email you. But I titled it one star for attention so hopefully someone serious about cyber security and reads this and doesn’t just pass you by I’m not gonna tell you how long you should you shouldn’t have your free trial, but I am gonna tell you by not having. A free trial of any sort and then if you listen to me and implement one, I’m gonna guess that the number of subscribers your service grows by a minimum of 25% over a three month period I mean what have you got to lose because come on only people who are really concerned about cyber security and not load into a false sense of said security and they’re looking into these services. They’re looking to drop the money either that day or within the next couple weeks. Anyways, just a penny for your thoughts.
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Response from developer

We appreciate you sharing your thoughts and review; your input helps us to enhance our service for all users. If you ever need assistance, don’t hesitate to reach out to us at 18554437748. We’re here to help!

Awesome

Best thing ive ever done great for peace of mind

Great protection

The site is easy to use and provides protection.

No help

I had a issue in the beginning and asked for help. Two days later I get a form letter response. They didn’t read my email. Back and forth, never fixed so I gave up. I don’t recommend.
Still having issue.

Still getting spam calls

I downloaded this app because I got tired of the spam text messages from these recruiters about employment opportunities. 1 month later I’m still receiving them. I’ll give it one more month and if it doesn’t stop I’m deleting it. $90 and there still getting through is upsetting

Great support

Excellent tech support. Nothing was too long to help me finding solutions to my self created problems. System works very well now. Exactly as expected.

Terrible. No information and delinks constantly

See above

Difficult to navigate, not intuitive

Difficult to navigate, not intuitive

Great support

Excellent tech support. Nothing was too long to help me finding solutions to my self created problems. System works very well now. Exactly as expected.

Job well done

This service is a real Peace of mind , nice to have extra support for my own protection from Frauds.
Nothing is Perfect in Life but it is Good to know that an extra layer of Identity Theft helps me to sleep good at night.
Great Customer Service, very Professional and knowledgeable agents : Helpful , courteous and pleasant to converse with.
Please keep the Great job , because it is hard nowadays to have people with good work ethic !
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Took 50 days to notify about password leak

Today received notification from IG that it discovered a leaked password on the dark web. However, IG discovered is 50 days ago and only notifying me now.

Luckily that password has long since been changed but for the price and marketing promises I’d expect IMMEDIATE and URGENT notifications to empower users to secure our accounts promptly.

In checking their past notifications of dark web discoveries, I see that some take even longer for IG to send out notifications.
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RATE APP

GREAT

Buyer

Awesome application identity theft is at an all time high protection is a must I would highly recommend this application

Peace of mind

I have been a member since 2013. Luckily I have not had an alert that my identity has been compromised. Having Identity Guard gives one peace of mind. It’s worth every penny.