Identity+ User Reviews

Identity+
Identity+
Canada Post Corporation

What users say

Top reviews

Cannot Use Registration Code

I’ve used the app before. Tried to use it today to sign up for Gander & it wouldn’t take the registration code. No way to contact support and I don’t have a school email.

Great

Professional

Works about as well as CPC

Had resisted downloading this app as I was a longtime CPC employee so had an inkling it would work about as well as CPC is run. Well, as suspected, I am unable to scan my passport because it was issued pre-2024. Holding the phone over the back cover does absolutely nothing except increase the phone holder’s blood pressure. I downloaded the app against my better judgement as I wanted to join the new Canadian social media app Gander, however I have had to give up that dream. Sigh
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Great app

Worked well

Seemly and quick

Works as intended. Needed application from a credible entity.

Fail

I have tried numerous times but cannot get past the face verification feature. I’m trying to use it for a specific organization that only uses this for verification. It is very frustrating.

Bogus app don’t scan international passport

Bogus app it do not scan 5th step if passport and animation is good for nothing, neither any other button provided to take scans looks like it is really on third party scan features that is dumb.

Poste Canada

Enregistrement

Scan card failure

I can scan the front of my drivers license, but it will not scan the back of my drivers license. Same thing with the Medicare card.

Not optimised for compound or hybrid names

Anyone whose legal name goes beyond “Jane Doe” is in for a surprise. A name like “Jane-Marie Hannah Doe” renders as “Jane Marie Marie Hannah Hannah Hannah Doe”…components duplicated with apparent enthusiasm.

Thinking about reaching out to customer service or getting a response? Good luck; crickets.

This is a credential app. Getting someone’s legal name wrong isn’t a cosmetic glitch; it’s a functional failure.​​​​​​​​​​​​​​​​
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Document scan instructions

This app needs better documentation scan with phone instructions! For example: “hold the phone above the passport for not higher than 1 inch” to scan the chip would be helpful!

Is it legal?

Even the post office doesn’t accept this as ID nor does ICBC. Will the RCMP accept it at a traffic stop?

You can’t remove it

Bad user experience

Scan ne fonctionne pas

Ça fait 15 minutes que j’essaie de scanner le verso de ma carte d’identité et que ça ne fonctionne pas

Can’t seem to make it work

I just can’t seem to make the scan for the back of my driver’s license to work. Front and back worked for my health card, but only the front works for my driver’s and it doesn’t let me complete my identification as a result.

I hope

I trust Canada Post. Canada post knows how to handle peoples identity and peoples precious lives. Can you say the same for the way things are now?
I can’t.
Home,
Life,
Health,
Credentials,
Work history,
Intellectual credits,
Photographs, profiles, socials bank accounts, friendships contacts years of emails.
From birth to death, all my identity in one spot for all time. can’t open a bank account because someone has stolen and faked used my identity fraudulently. I have worked hard in earnest for my whole life. Mail is Private.
My data is private. I’m human. I didn’t sign up for this. This shouldn’t be a thing it’s wrong please help.
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Great and simple app.

Easy to use, works well, had no issues while installing and adding my ID cards.

Worked fine

I scanned 3 documents I had to verify my identity and there was no issues, took less than 5 minutes

Convenience

Was recently pulled over at 1 AM in the morning without my wallet however thankfully, because of this app, the officer was able to accept my drivers license.

Ne fonctionne pas

C'est vraiment suspect que ça nous demande d'entrer toutes nos pièces d'identité et après, ça ne marche pas. Il faut aller en succursale pour obtenir des mises à jours de nos livraisons en ligne (qu'on a fait en ligne pour ne pas avoir à se déplacer). Perte de temps.