Purolator vs Identity+
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Purolator
Manage all your shipping needs from your mobile device. Create shipments, track packages in real-time, get transit estimates, and schedule pickups. Find nearby shipping locations and receive proactive notifications for shipment updates.
- Create shipments
- Track shipments
- Get estimates and transit times
- Schedule pickups
- Find shipping locations
- Proactive notifications
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Get estimates, schedule pickups, create and track your shipments. Whether you’re at the office, or on-the-go, Purolator can help you stay connected to your business. That’s why we have the Purolator mobile app, designed to keep up with your busy schedule. Purolator’s mobile app gives you increased visibility and control of your shipments. With the app, you can easily create, manage and track your shipments from any mobile device anywhere, and anytime. Purolator’s Mobile App features: NEW! Create a Shipment Easily create a Credit Card or account-based shipment right from your mobile device and ship to anywhere in Canada. You can print the shipping label at home, work or from one of our 140+ shipping centres. Don’t have access to a printer? We’ll scan your shipment’s QR code when you visit one of our shipping centres. Shipment Tracking Check the latest status of your shipment while you are on-the-go. Easily access tracking details including when your shipment is in-transit or delivered. Estimates and Transit Times Easily obtain transit times and account-based estimates to help you select the best shipping option to meet your needs. Schedule Pickups Schedule a convenient time for Purolator to pick up from your location. Location Finder Save time by using GPS to locate your nearest Purolator shipping location, and view store hours and latest drop-off times so you can ship at your own convenience. Proactive Notifications Better manage your business priorities by simply subscribing to receive instant updates of shipments at your fingertips. Support Contact us directly by calling or emailing Customer Service.
Identity+
Securely manage your digital identity on your mobile device. Use your driver's license or provincial card to authenticate yourself for online services. Your identity information is stored locally with strong encryption and privacy controls.
- Secure digital ID on mobile
- Authenticate with Driver's License/Provincial Card
- Location-based mailing address verification
- No cloud storage of identity
- Strong encryption and privacy
- In-person verification at post office
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Canada Post Identity+ will enable you to control online experiences with a secure digital ID that will open doors to identity-secured services. With Canada Post Identity+, your identity is safeguarded and stored on your phone. Features • Secure digital ID on your mobile device • Authenticate yourself with your Drivers’ License or Provincial Services Card • Location based verification of your mailing address • No cloud storage of your identity information • Strong encryption and certificate-based authentication • Strong privacy protection with complete control Coming soon : Reusable ID : Your Canada Post Identity+ credentials will be available to use over and over to verify yourself online Secure Transactions : Whether you're accessing a bank account, requesting government services, or activating a service, Canada Post Identity+ streamlines the verification process, making transactions more secure and efficient. Verify in-person : Can’t verify on your phone? Visit a post office and authenticate yourself at a trusted location.
Screenshots
Verdict
The clearest difference is rating: Identity+ at 4.7 against Purolator's 3.3. Identity+ also leads on review sentiment (19% vs 2%). Purolator's advantage is update cadence (every 2 weeks vs every 3 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Identity+ holds the better App Store score, 4.7 against 3.3. Both are backed by a comparable volume of ratings — 47 and 17 respectively. Written reviews point the same way: 2% of Purolator's written reviews are positive against 19% of Identity+'s.
Purolator ships an update every 2 weeks, Identity+ every 3 months. Both last shipped on September 30, 2026.
| Parameter | Purolator | Identity+ |
|---|---|---|
| Price | Free | Free |
| Rating | 3.3 (47 ratings) | 4.7 (17 ratings) — better |
| Positive reviews | 1.7% of reviews | 18.9% of reviews — better |
| Number of ratings | 47 — better | 17 |
| Update frequency | Every 2 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 31 MB | 44 MB |
| Age rating | 4+ | 4+ |
| Developer | Purolator Inc. | Canada Post Corporation |
Customer experience
Purolator
Identity+
User reviews
Purolator
From 47 App Store ratingsWhat we love
- ✅ Reliable delivery service (when functioning)
- 📦 Basic package tracking capability
- ⚡ Quick access to shipment information (previously)
Room to improve
- 🤖 Forced AI chatbot replacing functional tracking interface
- 💾 Cannot save or retain tracking numbers
- 📊 No tracking history or list view available
- 🔄 Must re-enter tracking number every single time
- ❌ Chatbot provides minimal/vague information
Identity+
From 17 App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Quick and efficient
- 🔒 Secure verification process
Room to improve
- 🐛 App not working as expected
- 🔍 Difficult to verify identity
- 🤖 Poor customer support
- 🚫 Unable to scan IDs
- 🔑 Issues with login/verification
Bugs and requests
Purolator
Reported bugs
14 issues- Chatbot fails to recognize valid tracking numbers
- App crashes when entering tracking information
- Tracking numbers display with invalid prefix (equal sign)
- App freezes for extended periods
- Tracking feature shows 'under maintenance' for weeks
Show 9 moreShow fewer
- Website tracking works but app shows 'no shipment found'
- Cannot copy/paste tracking numbers properly
- App won't accept tracking numbers from US origins
- Notification system sends updates 24+ hours late
- Chatbot asks repetitive questions and loops infinitely
- Barcode scanner removed without replacement
- App opens browser popup instead of native tracking
- Previous tracked parcels deleted after updates
- Login functionality removed in recent updates
Requested features
14 requests- Restore original tracking list/dashboard interface
- Allow saving and managing multiple tracking numbers
- Implement barcode scanning functionality
- Add in-app push notifications for tracking updates
- Include detailed tracking history and timeline view
Show 9 moreShow fewer
- Allow custom nicknames for tracked shipments
- Make AI chatbot optional, not mandatory
- Add dark mode support
- Improve font size and accessibility options
- Enable shipment redirection and delivery management
- Provide estimated delivery time (ETA) information
- Support for longer address formats and custom fields
- Sync app with online account
- Allow tracking of packages from other senders without manual entry
Identity+
Reported bugs
4 issues- Scanner not working
- Selfie verification failing
- Verification code issues
- App crashing or freezing
Requested features
4 requests- Allow manual ID photo upload
- Improve address change handling
- Provide better error messages
- Add support for more ID types
In-app purchases
Purolator
No in-app purchases
Identity+
No in-app purchases






