Comparison

Purolator vs Identity+

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Purolator

Manage all your shipping needs from your mobile device. Create shipments, track packages in real-time, get transit estimates, and schedule pickups. Find nearby shipping locations and receive proactive notifications for shipment updates.

Highlights
  • Create shipments
  • Track shipments
  • Get estimates and transit times
  • Schedule pickups
  • Find shipping locations
  • Proactive notifications
Features
Read full description

Get estimates, schedule pickups, create and track your shipments. Whether you’re at the office, or on-the-go, Purolator can help you stay connected to your business. That’s why we have the Purolator mobile app, designed to keep up with your busy schedule. Purolator’s mobile app gives you increased visibility and control of your shipments. With the app, you can easily create, manage and track your shipments from any mobile device anywhere, and anytime. Purolator’s Mobile App features: NEW! Create a Shipment Easily create a Credit Card or account-based shipment right from your mobile device and ship to anywhere in Canada. You can print the shipping label at home, work or from one of our 140+ shipping centres. Don’t have access to a printer? We’ll scan your shipment’s QR code when you visit one of our shipping centres. Shipment Tracking Check the latest status of your shipment while you are on-the-go. Easily access tracking details including when your shipment is in-transit or delivered. Estimates and Transit Times Easily obtain transit times and account-based estimates to help you select the best shipping option to meet your needs. Schedule Pickups Schedule a convenient time for Purolator to pick up from your location. Location Finder Save time by using GPS to locate your nearest Purolator shipping location, and view store hours and latest drop-off times so you can ship at your own convenience. Proactive Notifications Better manage your business priorities by simply subscribing to receive instant updates of shipments at your fingertips. Support Contact us directly by calling or emailing Customer Service.

About

Identity+

Securely manage your digital identity on your mobile device. Use your driver's license or provincial card to authenticate yourself for online services. Your identity information is stored locally with strong encryption and privacy controls.

Highlights
  • Secure digital ID on mobile
  • Authenticate with Driver's License/Provincial Card
  • Location-based mailing address verification
  • No cloud storage of identity
  • Strong encryption and privacy
  • In-person verification at post office
Read full description

Canada Post Identity+ will enable you to control online experiences with a secure digital ID that will open doors to identity-secured services. With Canada Post Identity+, your identity is safeguarded and stored on your phone. Features • Secure digital ID on your mobile device • Authenticate yourself with your Drivers’ License or Provincial Services Card • Location based verification of your mailing address • No cloud storage of your identity information • Strong encryption and certificate-based authentication • Strong privacy protection with complete control Coming soon : Reusable ID : Your Canada Post Identity+ credentials will be available to use over and over to verify yourself online Secure Transactions : Whether you're accessing a bank account, requesting government services, or activating a service, Canada Post Identity+ streamlines the verification process, making transactions more secure and efficient. Verify in-person : Can’t verify on your phone? Visit a post office and authenticate yourself at a trusted location.

Screenshots

Purolator4 screens
Identity+4 screens

Verdict

The call

The clearest difference is rating: Identity+ at 4.7 against Purolator's 3.3. Identity+ also leads on review sentiment (19% vs 2%). Purolator's advantage is update cadence (every 2 weeks vs every 3 months). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Identity+ holds the better App Store score, 4.7 against 3.3. Both are backed by a comparable volume of ratings — 47 and 17 respectively. Written reviews point the same way: 2% of Purolator's written reviews are positive against 19% of Identity+'s.

UpkeepUpdate frequency

Purolator ships an update every 2 weeks, Identity+ every 3 months. Both last shipped on September 30, 2026.

Scorecard3 real differences · 7 level
Purolator versus Identity+: the parameters behind the verdict, then further details
ParameterPurolatorIdentity+
PriceFreeFree
Rating3.3 (47 ratings)4.7 (17 ratings) — better
Positive reviews1.7% of reviews18.9% of reviews — better
Number of ratings47 — better17
Update frequencyEvery 2 weeks — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPod
Requires iOS16.015.0 — better
Further details — not scored
Size31 MB44 MB
Age rating4+4+
DeveloperPurolator Inc.Canada Post Corporation

Customer experience

Purolator

All ratings47 ratings
Positive57.4%
Neutral4.3%
Negative38.3%
Written reviews403 reviews
Positive1.7%
Neutral3.5%
Negative94.8%

Identity+

All ratings17 ratings
Positive94.1%
Neutral0.0%
Negative5.9%
Written reviews122 reviews
Positive18.9%
Neutral3.3%
Negative77.9%

User reviews

Purolator

From 47 App Store ratings

What we love

  • ✅ Reliable delivery service (when functioning)
  • 📦 Basic package tracking capability
  • ⚡ Quick access to shipment information (previously)

Room to improve

  • 🤖 Forced AI chatbot replacing functional tracking interface
  • 💾 Cannot save or retain tracking numbers
  • 📊 No tracking history or list view available
  • 🔄 Must re-enter tracking number every single time
  • ❌ Chatbot provides minimal/vague information

Identity+

From 17 App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 Quick and efficient
  • 🔒 Secure verification process

Room to improve

  • 🐛 App not working as expected
  • 🔍 Difficult to verify identity
  • 🤖 Poor customer support
  • 🚫 Unable to scan IDs
  • 🔑 Issues with login/verification

Bugs and requests

Purolator

Reported bugs

14 issues
  • Chatbot fails to recognize valid tracking numbers
  • App crashes when entering tracking information
  • Tracking numbers display with invalid prefix (equal sign)
  • App freezes for extended periods
  • Tracking feature shows 'under maintenance' for weeks
Show 9 more
  • Website tracking works but app shows 'no shipment found'
  • Cannot copy/paste tracking numbers properly
  • App won't accept tracking numbers from US origins
  • Notification system sends updates 24+ hours late
  • Chatbot asks repetitive questions and loops infinitely
  • Barcode scanner removed without replacement
  • App opens browser popup instead of native tracking
  • Previous tracked parcels deleted after updates
  • Login functionality removed in recent updates

Requested features

14 requests
  • Restore original tracking list/dashboard interface
  • Allow saving and managing multiple tracking numbers
  • Implement barcode scanning functionality
  • Add in-app push notifications for tracking updates
  • Include detailed tracking history and timeline view
Show 9 more
  • Allow custom nicknames for tracked shipments
  • Make AI chatbot optional, not mandatory
  • Add dark mode support
  • Improve font size and accessibility options
  • Enable shipment redirection and delivery management
  • Provide estimated delivery time (ETA) information
  • Support for longer address formats and custom fields
  • Sync app with online account
  • Allow tracking of packages from other senders without manual entry

Identity+

Reported bugs

4 issues
  • Scanner not working
  • Selfie verification failing
  • Verification code issues
  • App crashing or freezing

Requested features

4 requests
  • Allow manual ID photo upload
  • Improve address change handling
  • Provide better error messages
  • Add support for more ID types

In-app purchases

None

Purolator

No in-app purchases

None

Identity+

No in-app purchases

Questions

Is Purolator free?
Purolator is free to download, with no in-app purchases.
Is Identity+ free?
Identity+ is free to download, with no in-app purchases.
Which has better reviews, Purolator or Identity+?
Identity+ is rated higher. Purolator averages 3.3 out of 5 from 47 ratings, while Identity+ averages 4.7 from 17 ratings.
Do Purolator or Identity+ have ads?
Neither Purolator nor Identity+ shows ads.
Which is updated more often, Purolator or Identity+?
Purolator ships an update every 2 weeks, and Identity+ every 3 months. Most recently, Purolator was updated on September 30, 2026 and Identity+ on September 30, 2026.

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