Useless Now
You replaced the shipment dashboard with a chatbot. This benefits nobody.
Am I now expected to save every tracking number somewhere else and individually feed each one into the chatbot every time I want an update?
The app used to maintain a list of my shipments. Now it remembers nothing. If I have multiple packages in transit, I have to keep track of every tracking number myself instead of opening the app and seeing a summary.
This isn’t an improvement, it’s a significant step backward in usability. A dashboard and a chatbot serve different purposes. A dashboard lets me see everything at a glance. A chatbot only answers questions about a single shipment after I’ve already supplied the tracking number.
Until this is fixed, I’ll prioritize retailers that don’t use Purolator when I have a choice. This redesign completely misses the mark from a user experience standpoint.
Am I now expected to save every tracking number somewhere else and individually feed each one into the chatbot every time I want an update?
The app used to maintain a list of my shipments. Now it remembers nothing. If I have multiple packages in transit, I have to keep track of every tracking number myself instead of opening the app and seeing a summary.
This isn’t an improvement, it’s a significant step backward in usability. A dashboard and a chatbot serve different purposes. A dashboard lets me see everything at a glance. A chatbot only answers questions about a single shipment after I’ve already supplied the tracking number.
Until this is fixed, I’ll prioritize retailers that don’t use Purolator when I have a choice. This redesign completely misses the mark from a user experience standpoint.
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App is useless
Required to login every time on app, required to verify email on every login, no timeframe given to delivery window, packages get sent to warehouse after delivery attempt making delivery useless
Worthless
Ridiculous chatbot! No history, no progress, no status. Doesn’t remember tracking codes between sessions! Who thought this was a good idea?!
Can’t track package
Inputting a tracking number forces you to chat with a dumb automated thing. Totally unable to track a package with the app. Pathetic.
No longer useful for regular user.
App is now pointless for regular users. No account login, no tracking beyond and ai bot.
Need a business account to do anything and probably still useless then too.
Need a business account to do anything and probably still useless then too.
