Ugly company
The worst delivery company I’ve ever dealt with. I strongly recommend avoiding them.
There are no accurate or timely tracking updates, and customer service simply repeats the same information that’s already available in the app. They’re completely useless when it comes to actually resolving any issues.
They can’t even locate a package in their own warehouse after an entire day, so even if you’re willing to pick it up yourself, they’re incapable of making that happen.
Absolutely terrible company. Horrible service, complete incompetence, and zero customer support.
There are no accurate or timely tracking updates, and customer service simply repeats the same information that’s already available in the app. They’re completely useless when it comes to actually resolving any issues.
They can’t even locate a package in their own warehouse after an entire day, so even if you’re willing to pick it up yourself, they’re incapable of making that happen.
Absolutely terrible company. Horrible service, complete incompetence, and zero customer support.
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NNe_ar.u
Tracking functional again.
Almost a year and someone finally woke up and made tracking usable in the app.
I wonder how many people deleted the app because it no longer had a purpose.
The following is my past review on the Purolator app and doesn’t apply anymore, just a reminder on how to destroy an app.
Early December 2025 app not functional for item tracking, just have a useless chat with an AI bot.
Might as well just remove the app from the app store if it won’t be fixed.
I wonder how many people deleted the app because it no longer had a purpose.
The following is my past review on the Purolator app and doesn’t apply anymore, just a reminder on how to destroy an app.
Early December 2025 app not functional for item tracking, just have a useless chat with an AI bot.
Might as well just remove the app from the app store if it won’t be fixed.
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OOsseo14
Tracking works again
Finally tracking is back and works pretty well. Thank you Purolator for getting this to work
Ppeterq-c
This is NOT helpful
I’m deleting the app now because it’s easier and better to use the website. Bring back a simple tracking page to the app where I can see all the information on all my packages on one page and it saves my tracking numbers. I shouldn’t have to enter tracking numbers every time I check on a delivery.
CCircleTrip
App tracking
Since Ai chat bot update the app is useless for tracking location of packages terrible update. Recomend using purolator web base tracking
R2Ralph 212
